Customer Ratings & Reviews
- Model:
- UN75TU690TFXZA
- SKU:
- 6514052
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the excellent picture quality and ease of use of the 75" Class TU690T Crystal UHD 4K Smart Tizen TV (2023), along with its attractive price point. Many appreciate the vibrant colors and the size of the screen. However, some users have noted that the remote control could be improved, and a few have mentioned concerns about the volume and occasional lag.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
75 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv picture is clear, sound quality is ok. Overall the tv was worth the price.
I would recommend this to a friend - Pros mentioned:Picture quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and good sale price shows better picture than my 43 4k tv
I would recommend this to a friend - Cons mentioned:Refresh rate
Big TV for Family Night movies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really good TV for being a TV only, not for playing games or watching fast moving objects, it creates a blur a little bit because of the 60Hz refresh rate, and the samsung software has a little lag about 3 to 5 seconds when accessing the menu functions. Not bad for a blacfriday deal.
I would recommend this to a friendBrand response from Samsung
Posted .Filter101,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TU690T TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 75 inch display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big screen at affordable price. Tv quickly starts and shuts off on command. I am happy with screen resolution. Samsung store is different than other stores. It took me couple of days to figure it out. I had one HDMI port didn’t recognize input but eARC work. I will find alternative solution for One HDMI and will not return TV.
No, I would not recommend this to a friendCareful when purchasing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item showing the black spot on near bottom right already
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stik2one,
Thank you for reaching out and letting us know about the screen display issue you are experiencing. To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Bad quality and poor CSR’s Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my new home. New in box shipped by Best Buy. We installed it and the tv came on half white screen. Called Samsung as tv was brand new they keep saying we are reviewing this. The TV works 1/2 screen. Please look the color quality is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Noteasytoinstall,
We’re sorry to hear that your experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a warranty service appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this tv. And apon unpackimg and getting it all set up. I noticed there were a line of dead led cells from the top to the bottom on the right side. So had to take it down and repack and take back. The manager said “yeah thats a common issue with that model. About 50 percent have rhat issue. I was like, so why you selling them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JayA,
It’s unfortunate to hear about your experience with Samsung’s TU690T TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43TU690TFXZA
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I'm so sad the TV sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited when I brought it but the was very disappointed the TV suck it freezes and it goes black and I have to turn it off and on and it keeps unpairing with the wifi
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VeronicaC,
We appreciate your feedback on the Samsung TU690T TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV and your TV freezing. Please try the below troubleshooting steps:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Finally, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
I hope these tips help resolve your concerns. If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Best Buy rocks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my TV and the buying experience through Best Buy was incredible very easy and highly recommend it to anybody
I would recommend this to a friendI would leave 0 stars if I could
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I plugged in the tv, the screen had issues showing the picture. I contacted Best Buy, who referred me to Samsung. Neither company would take responsibility and asked me to pay another $500 to repair it. I’m honestly not sure which customer service was worse, and I now own an expensive paper weight.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EvanB,
Thank you for sharing your review, and we’re sorry to hear that your experience with the TU690T TV and our service was not up to our high-quality standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Purchase Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love this TV. Really happy I made this purchase and Best Buy fast delivery was the cherry on top!
I would recommend this to a friendNICE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with nice clarity and sound. I recommend getting the Geek Squad service to install this tv.
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted, just wish it would have come with a video/component connection and more HDMI
I would recommend this to a friendSamsung tv 75
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only bad thing the older tv came with 4 hdmi outlets this one only came in with 2, also speakers were louder in older model ... now i need a speaker for the movies. (Sound bar)
I would recommend this to a friendToo dark
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good view too much glare no matter what time of the day
No, I would not recommend this to a friendSamsung 75 inch TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very good purchase. Bestbuy is always good. Hence I used to buy at BestBuy
I would recommend this to a friendGood Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been working very well and I’ve had 0 problems in the last month I’ve owned it!
I would recommend this to a friendOutstanding!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best TV we’ve ever purchased and the price was right! I highly recommend.
I would recommend this to a friendExcellent Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a great purchase for the price and level of customer service provided.
I would recommend this to a friendI liked it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice tv. We got a wall mount to go with it and it really makes it pop.
I would recommend this to a friend