Customer Ratings & Reviews
- Model:
- UN75U8000FFXZA
- SKU:
- 12161626
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. Fits on the wall mount i bought and easy to plug in and hang up. So glad i bought it.
I would recommend this to a friendSamsung 75” TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. Competitive pricing. Geek Squad delivery and wall mount, great job.
I would recommend this to a friendGreat Picture and easy install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendArlington, Tx store does not honor commitments
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employees are very cordial and try to appease the customer. Unfortunately, they Do Not stand behind what they commit to. In fact their delivery driver, assigned to deliver my TV, called but only spoke Spanish. He didn't know I am bilingual and told me he cancelled my delivery (now the 5th reschedule) because the box was damaged, AND my delivery was 1 hour and 20 minutes outside of his delivery route. Then I told him in Spanish, "thanks for telling me." I purchased same model TV from a different store with "on-time" delivery and installation.
I would recommend this to a friendBrand response from Samsung
Posted .Hi GeraldA,
We appreciate your feedback. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~Samsung Advisor
5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very easy to install and clear. We are enjoying it so far.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the service I liked the fact that she was very knowledgeable of what I needed thank you
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, cost effective TV installed by the Geek Squad
I would recommend this to a friendgreat tv for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, but missing some AI capabilities but the price was really good.
I would recommend this to a friendMy TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the TV works good and the mounting was great, I will definitely come back for the speakers
I would recommend this to a friend75 inch TV purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store personal were very helpful and accomodating.
I would recommend this to a friendSmart tv 75"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great smart tv I will recommend to all my friends
I would recommend this to a friendAmazing purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with this piece of technology. It is everything I was expected and more.
I would recommend this to a friendNo App Store available
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying a Samsung TV you’re not free to install all the app you need I wish if I did not buy it Any need to buy a fire stick to install your stuff?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AbdelouahedZ,
Thank you for your feedback. Please know your TV has a built-in app store with hundreds of apps available for download. To add apps not pre-installed on your Home Screen:
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Delete: Delete app.
c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Terrible customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV isn’t the problem it’s the service we received. We paid for delivery and installation. We got a call the day prior to our appointment and we’re told they would be there by 4pm. Nobody ever showed. Tried to call the store and all you get is a call center. Nobody could tell us why our tv wasn’t delivered and we were told that wr would have to be rescheduled until next Wednesday! This is unacceptable! Why are we being punished for an issue on Best Buy’s part! I literally stayed on the phone for hours and was promised a call back from a supervisor and that never happened! We cancelled our order and are going to buy somewhere else! My husband has cancer and extra stress is not something wr want!! Terrible terrible terrible service!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JulieE,
Thank you for choosing Samsung and for sharing your post-purchase experience with Best Buy. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung 75" UHD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not as sharp as i thought it should be .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JimM,
Thank you for sharing your thoughts on the picture quality of Samsung’s U8000F TV. If the image doesn’t look quite right to you, there are several adjustments that can help optimize performance for your space and preferences.
First, make sure your TV is up to date. Firmware updates often include picture quality enhancements. To check for the latest version, go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Next, explore available Picture Modes under: Settings > All Settings > Picture > Picture Mode
Each mode is tailored to a different viewing style:
• Standard – Balanced settings for everyday use
• Dynamic – Brighter and sharper for brightly lit rooms
• Movie – Softer tones ideal for low-light viewing
• Eco – Reduces power consumption by adjusting brightness
• Filmmaker Mode – Preserves the creator’s original color, contrast, and motion settings
You can also customize the image further under: Settings > All Settings > Picture > Expert Settings, where you’ll find detailed controls for Brightness & Contrast, Color & Tint, Sharpness, and more.
If you’d like help fine-tuning your display or exploring these settings, please call Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week, or visit the ‘Support’ section on our website to LiveChat with an agent.
~ Samsung Advisor
no optical audio out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Entry level tv in that size, no optical audio output for which i have to return the tv
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bala,
We appreciate your feedback on the U8000F TV. If you are looking for a Samsung TV with an optical port, I recommend looking at the Q8F TV Series. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Samsong U8000F
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality. The equalizer is not sophisticated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 75 inch TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is dim. Color is not saturated or bright. Spend a little more and get a better TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictoriaM,
We’re sorry to hear that the picture on your Samsung U8000F TV appears too dark. If this isn’t meeting your expectations, there are several settings you can adjust to improve the overall brightness and clarity of your screen.
First, try disabling certain energy-saving features that may be dimming the screen automatically. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
Next, adjust the Picture Mode to better match your viewing environment: Settings > All Settings > Picture > Picture Mode and choose from the following:
• Dynamic – Brighter and clearer for well-lit rooms
• Standard – Balanced for most environments
• Movie – Ideal for watching in a dark room
• Eco – Designed for energy savings
• Filmmaker Mode – Preserves the creator’s original intent
You can also manually adjust brightness by going to: Settings > All Settings > Picture > Expert Settings > Brightness. Use the slider to set a level that suits your preferences (0–50).
Finally, we recommend making sure your TV has the latest software installed: Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further assistance with setup or adjustments, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Worst customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst company to deal with. Customer services management sales from the top to the bottom. No help no resolutions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RoyG,
We're very sorry you are experiencing issues. Please know we are here to help you with any product questions or setup questions you may have. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
John bode owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good tv no speaker hard to get channels can't toggle always have to go back to starting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnB,
Thank you for purchasing Samsung’s U8000 TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-QS700F) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
