Customer Ratings & Reviews

Hi VictoriaM,

We’re sorry to hear that the picture on your Samsung U8000F TV appears too dark. If this isn’t meeting your expectations, there are several settings you can adjust to improve the overall brightness and clarity of your screen.

First, try disabling certain energy-saving features that may be dimming the screen automatically. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.

Next, adjust the Picture Mode to better match your viewing environment: Settings > All Settings > Picture > Picture Mode and choose from the following:
• Dynamic – Brighter and clearer for well-lit rooms
• Standard – Balanced for most environments
• Movie – Ideal for watching in a dark room
• Eco – Designed for energy savings
• Filmmaker Mode – Preserves the creator’s original intent

You can also manually adjust brightness by going to: Settings > All Settings > Picture > Expert Settings > Brightness. Use the slider to set a level that suits your preferences (0–50).

Finally, we recommend making sure your TV has the latest software installed: Settings > Support > Software Update > Update Now

We hope these tips help improve your viewing experience. If you need further assistance with setup or adjustments, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi JulieE,

Thank you for choosing Samsung and for sharing your post-purchase experience with Best Buy. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi JimM,

Thank you for sharing your thoughts on the picture quality of Samsung’s U8000F TV. If the image doesn’t look quite right to you, there are several adjustments that can help optimize performance for your space and preferences.

First, make sure your TV is up to date. Firmware updates often include picture quality enhancements. To check for the latest version, go to: Home > Left directional button > Settings > Support > Software Update > Update Now

Next, explore available Picture Modes under: Settings > All Settings > Picture > Picture Mode
Each mode is tailored to a different viewing style:
• Standard – Balanced settings for everyday use
• Dynamic – Brighter and sharper for brightly lit rooms
• Movie – Softer tones ideal for low-light viewing
• Eco – Reduces power consumption by adjusting brightness
• Filmmaker Mode – Preserves the creator’s original color, contrast, and motion settings

You can also customize the image further under: Settings > All Settings > Picture > Expert Settings, where you’ll find detailed controls for Brightness & Contrast, Color & Tint, Sharpness, and more.

If you’d like help fine-tuning your display or exploring these settings, please call Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week, or visit the ‘Support’ section on our website to LiveChat with an agent.

~ Samsung Advisor

Hi Paul,

Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.

If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:

Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode

Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On

You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.

If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.

For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.

~ Samsung Advisor

Hi Bala,

We appreciate your feedback on the U8000F TV. If you are looking for a Samsung TV with an optical port, I recommend looking at the Q8F TV Series. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.

~ Samsung Advisor

Hi RoyG,

We're very sorry you are experiencing issues. Please know we are here to help you with any product questions or setup questions you may have. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.

~ Samsung Advisor

SandiB,

We regret that the picture quality of Samsung’s U8000F TV didn’t meet your expectations. In many cases, picture performance can be improved through settings adjustments or firmware updates. That said, we appreciate your feedback and will pass it along to the appropriate teams.

If you consider Samsung again in the future, we’d be glad to assist with any setup or calibration support you may need. Just give us a call at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.

~ Samsung Specialist

Hi JohnB,

Thank you for purchasing Samsung’s U8000 TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.

If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:

Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode

Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On

You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.

If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-QS700F) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.

For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.

~ Samsung Advisor

Hi GenevieveM,

Thank you for your purchase. Please know we are available if you have any product questions or need help, once your product is delivered. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor