Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- |
- SKU:
- 6578065
Customer reviews
Rating 4.1 out of 5 stars with 896 reviews
(896 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the excellent picture quality, color, and contrast of the 77" Class S90D Series OLED 4K UHD Smart Tizen TV (2024). The OLED panel delivers stunning visuals and a phenomenal viewing angle, while the TV's sleek design ensures it looks great in any room. However, some customers have expressed concerns about the TV's reliability and power supply. A few customers also noted that the TV is heavy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Power supply
Rated 4 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. But my first one died of power failure in 2 weeks
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Highly recommend TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung S90D is very clean and smooth I got it calibrated and it’s even more cleaner and smoother it’s also very bright if u have a bright area for the tv. Highly recommended TV
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Samsung tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv , bright and works great with my samsung products and the set up is so easy!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture S90d
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv out of the box. A little calibrations and now it’s almost perfect. I’m not too crazy about the operating system, it seems to lag a bit, but the picture quality and bold colors more than make up for it. A little pricey especially for a mid tier tv but I did get it on sale during prime day… still expensive though with the sale smh. No regrets love my Samsung 77 S90D
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
I Love It
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing display and wonderful quality. I love how I can switch from watching TV to then playing video games and the system recognizes the switch. Once it does it goes into Game mode with many different features to increase enjoyment of the game.
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Wont turn on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been exactly 168 days from when i purchased the tv and it will not turn on. I checked the power cable and it is reciving power, however the main circuit and the TV is not receiving power. The TV was barely used maybe 3-4 hours per day and the rest of the time it was off. It is sad to spend all this money on the TV now I have to go through Samsung customer service to send a technician to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
S90D misleading product information
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, my only complaint is that the Ambient feature for adding my own photos via My Album on the SmartThings app is not present. I’ve read this is disabled on OLED models to avoid LED burn in. The Owners Manual describes the feature and how to use it but the described menu options are not present. Very misleading product description.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Beautiful picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV. The picture quality is top notch. I noticed agreat difference in dynamic brightness compared to my LG CX OLED. I highly recommend this TV.
I would recommend this to a friend - Cons mentioned:Reliability
Rated 3 out of 5 stars
Horrible motherboard (if that’s what it’s called)
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv itself is great. But the 77 inch has a manufacturing defect. The capacitor isn’t powerful enough for the tv. So it broke on me on two tvs. The first one, was after a week of use and Best Buy sends me a new one. Then the second one lasted 5 months. That’s when Samsung sent a tech and they replaced the whole motherboard. The tech said this is common with only the 77 inch affected by it.
I would recommend this to a friendBrand response from Samsung
Posted .Dhee,
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Pro
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good but......
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture - Even better on streaming. Direct TV signal is not high enough resolution to fully enjoy the features. Would have been 5 stars however the tv did not power on after 60 days. Support was great and came out and fixed it however I saved and purchased this for 2024 NFL football season and ended up missing 5 weeks.
I would recommend this to a friendBrand response from Samsung
Posted .MichaelS,
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback has been shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please let us know by calling Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
The best TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 77" series QLED 4k Smart TV has been one the best TV I ever purchased. This TV is everything and more that it was advertised to be, excellent picture, the color is absolutely amazing, and the sound is awesome. If I had to purchase a tv again, I would without any doubt make this purchase again. Every one of my guests has complemented me on this purchase. The comments have been, words of amazement regarding the size, the clarity, the color, and the sound.
I would recommend this to a friend - Pros mentioned:Oled quality
Rated 5 out of 5 stars
77 in the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product remarkable love it. I would absolutely recommend this tv.Family and friends were absolutely surprised at the clarity and color abstractions.Beautiful like being in a movie theater..Kudos.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Tv review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is amazing. There’s was an electrical for the first few weeks of using it where the tv would randomly turn off. A tech did come out and fixed the issue eventually. Personally I do not like the layout of the settings.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best TV ever !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was long overdue for a new TV for our family room. It had been a couple of years since I purchased my last Family room television. I have to say it was a great decision to visit Best Buy because I received great customer service and information, and I was able to buy the best TV I have ever owned. The Samsung 77 Class S90D has the best crisp/sharp picture and the coolest features. Since I purchased this TV, our family has been making it family movie nights every weekend. Thank you Best Buy !
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Reliability
Rated 3 out of 5 stars
It was good until it wasn’t.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 77” S90 D has an incredible picture. I loved it until last week when went off and won’t turn back on. Best Buy Geek Squad personnel were very helpful and are delivering a replacement next week. I know these things happen but this was incredibly disappointing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dssmith,
I’m very sorry to hear of the difficulties you have experienced with Samsung's S90D. We appreciate you giving us a chance to make things right, and for your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Exceptional picture at this price point!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is incredible! It is the best one I’ve purchased to date! Its luminous display is beyond measure. I was amazed especially at the picture quality and the features of the tv. It upscales my picture to near 4K making the images breathtaking! So far I am well pleased.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent Image Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this Samsung S90D 77” TV for over a month now. I do not use the onboard sound system, instead feeding everything into my stereo; so all I can review is the image quality, which is stellar. While the image varies from TV (where some commercials are better imaged than the programs they support!) to BluRay discs, all of them are very fine. I found I could adjust the image quality to be as subtle or intense as I wish. The installers from BestBuy were friendly and efficient. They were very professional and did an excellent job.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to write this review specifically for Sonos users. This TV does have the eARC return. I got this to upgrad my older samsung tv that did not have it, thinking that i would get dolby atmos 7.2.4. I found that this is not entirely correct. If you are using the tv apps you will only get 5.2.4. You have to have a seperate device that is capable of pushing 7.2.4 and set the tv up for pass through. I had to go get an amazon firestick max. I can confirm that the max will produce 7.2.4. There are other devices such as the shield and bluray players. As for the TV. If you are on the fence, go ahead and do it. Its the best looking tv i have seen!
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Weight
Rated 5 out of 5 stars
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Great picture, good sound. Kinda heavy.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Amazing TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has amazing color and depth. Sleek design and simple controls on the remote.
I would recommend this to a friend





















