Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 921 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers value the excellent picture quality, color, and contrast of the 77" Class S90D Series OLED 4K UHD Smart Tizen TV (2024). The OLED panel delivers stunning visuals and a phenomenal viewing angle, while the TV's sleek design ensures it looks great in any room. However, some customers have expressed concerns about the TV's reliability and power supply. A few customers also noted that the TV is heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 921 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung OLED

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this television. Picture is clear and crisp. This is our first time purchasing a Samsung OLED and we are pleased we did. Our salesperson Gautam definitely steered us in the right direction. He was knowledgeable and friendly. He made the purchasing experience fabulous!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great at first, astounding after settings tweaked

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv plug n play, but extraordinary if you make sure all your peripherals/components are putting out 120hz video. Absolutely astounding once you get them all synced up at 120hz 4K. Love the GUI and remote.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Stopped Turning On after 2 Months

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was loving this television purchase until it would no longer turn on after only 2 months of owning it. I followed the common troubleshooting steps online and suggested by Samsung customer support with no luck. The power simply would not turn on. Fortunately, it was still under Samsung warranty and they sent a 3rd party to fix it. However, it took 5 days for a technician to come out and repair the TV and I was without it for the first weekend of March Madness. The technician mentioned that this was a common problem with this model of TV and that they have had to fix the same issue many times. They were confident that the new part resolves the power issue moving forward, but it was a very frustrating experience to not be able to turn on my TV after only 2 months of owning it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MusicFan,

      We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.

      Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture but get a soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture sound great for sporting events and movies family enjoys it I just hope I have the one that doesn’t go out. I just recommend that you get a sound system or soundbar to enhance your sound overall give it 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Samsung OLED 77S90D

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, amazing color! The AI up scaling is far better than previous upscaling.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Buy win

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible picture. The features are great and it easily syncs itself to sound system. The purchasing experience was like only Best Buy can do in store. The closest experience would be Crutchfield but they couldn’t compete on the features benefits and advantages of purchasing at Best Buy this time.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Almost a bad experience!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1st tv I brought home unfortunately was a dud. The tv had no picture at all. Best Buy took care of the situation after a few phone calls and sent someone out to replace the tv. I am rating this tv off the quality of it and not the experience with the 1st one I bought. It is an amazing tv, we love watching movies on it and it truly has a great picture. I used rtings.com to find a tv that I liked and this is the tv it lead me to. Also no tv will ever get a 5 star from me on sound, tvs are to slim to get a great sound out of, go ahead and grab a Samsung soundbar and you’ll be set!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Brian,

      It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.

      Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    great for bright room

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would be 5 stars but the first one was damaged and it had to be sent back. The new one came and installed and is great. Did a lot of research to find a 4k tv that would work well in our bright daytime living room. This fits the bill.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best value tv on the market

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point there is no better picture. Just make sure the size you get you are getting a qd-oled panel, 65" & 77" are for sure qd-oled panels the 83" version woled and youll be disappointed. Absolutely love this tv not a fan of tizen os however.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Love my new TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, great colors and contrast. Sound quality is really good as well. I'm watching so much more TV now.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great tv nice picture and amazing color! I would definitely suggest it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Stunning Picture and Easy to Use

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is amazing with deep blacks and vibrant colors. Sound is clear and strong, and the smart system is fast and easy to navigate. Great design and excellent value — highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Stellar picture

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are amazing. I put it in a pretty well lighted room with three five foot windows on the same wall as the TV. Brightness is not an issue at all. If you have windows on an angle to the TV there would be issues. In a dark room the dynamic picture mode is just too much for my brain. Sooo much depth of colors! I leave it in standard picture mode. The quantum dot TV’s are very good, but the OLED is next level for color depth and blackest of blacks.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    S90D 77 excellent tv, more than expected quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, no issues. Picture is excellent. Best Buy service is also excellent. We are enjoying the quality of the picture and ease of using the tv. My old tv is also samsung since 10yrs. I am hoping the same with this tv :)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 77 inch OLED

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Easy to use and maneuver around. Clear picture and large enough for me to see the smaller printing on my connected devices. Adding an app is not as easy as my Samsung 65 in but all in all I am Satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    S90D 77" is Amazing but...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing OLED with the brightest panel and magnificent colors, better than the LG C4! However, it does not upscale old content well. If you don’t intend on watching low res content, get this Samsung OLED!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    I wish i would have seen this tv before buying

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my ps5 for everything i do while watching tv and the rv isnt set up for a ps5 so it seems to make the images blurry or sloppy. My old tv was better in a lot of way unfortunately

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DAVIDL,

      We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      •  LiveChat
      •  Manuals, Software, & Warranty Info

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear, works out of the box. Mounting required moving the old mount as the bracket attaches much lower on this TV than my old TV (so the TV was too high compared to the old one)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    If it lasts just half as long as the Sony i Had

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic picture I really like the Samsung plus channel. Major bonus that I didn’t know existed. I was not sure about the remote but after getting used to it. I like it a lot. I’m not as impressed with the sound like others have mentioned. But I already had a JBL sound bar and sub I have not had any problems or trouble with w.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OLED TV delivers stunning contrast, deep blacks, and vibrant colors. The picture quality is top-tier for movies and gaming. Sound is decent, but a soundbar helps. Sleek design and intuitive smart features make it a solid choice for anyone wanting a premium viewing experience.

    I would recommend this to a friend