Customer Ratings & Reviews

This is a great TV. I was debating between this one and an LG and I’m very happy I went with this one!

I am very happy with this TV. It was very easy to setup, and the picture quality is great.

Love the new TV, the color is much more crisp and definitely pops out a lot more

I have a Total Membership with Best Buy for years, and one of the supposed perks is 2-day delivery. I ordered a TV on August 27th, 2025, and the confirmation email clearly stated it would arrive by September 2nd, 2025. Not only did it NOT arrive, but there was also zero communication from Best Buy until I called on Sept 2nd to ask for an update. To my greatest shock, I was told the TV hadn’t even arrived in Indiana! The customer service was beyond awful — extremely rude, constantly transferring my call mid-conversation, with no accountability. When I called again on Sept 4th, I spoke to a rep who actually told me to come to the store and pick up my 77-inch TV (seriously? I’m a Total Member, isn’t that the whole point?). His tone was rude and condescending the entire time. The TV finally showed up on Sept 8th, 2025 through ABF Freight Systems Inc. — six days late — and to make matters worse, the delivery guy refused to bring the TV inside my home. He insisted they were only required to leave it at the door. That’s absolutely unacceptable and despicable service for such a large, heavy item. This entire experience has been a nightmare. Best Buy completely failed on communication, delivery, professionalism, and basic customer service. I will never recommend Best Buy for TV purchases. Zero stars if I could give them. Lastly I hope the TV doesn't have any issue because have not unbox it yet.

Amazing TV. I would highly recommend it. Watching sports is great. No streaking or motion blur.

Love my new TV. Perfect size, brightness and sound.

TV went out just after a year but I assumed no big deal I have Geek Squad, wrong! I’ve had one of the worst customer service experiences ever with Geek Squad. It has now been a full month and my TV is still not repaired. It took two weeks just to get a technician out, and all they did was confirm the obvious — the TV had no power. That technician promised I’d be updated and scheduled for a repair the following week. A return appointment was set for 9/30, but it was canceled without anyone telling me. When I called on 9/29 to confirm, I was hung up on when I questioned the delays. When I called back, another rep flat-out lied to me and said the appointment was still confirmed. Of course, no one showed up. Now they’ve rescheduled me again for 10/7, meaning I’ll be waiting a full month with no working TV. The website provides wrong information, the call center is unhelpful (and in my case rude), and no one at Geek Squad seems to care about communicating with customers. I paid for this service expecting reliability and professionalism, but instead I’ve gotten lies, no-shows, and wasted time. If you value your time and sanity, don’t rely on Geek Squad for repairs.

Purchased this tv in October 2024 now in early March which is only 5 month it stopped working. This happens when I am away and no one was able to use the TV for few weeks. Come to find out I am not the only one with this problem. I called Samasung and now waiting for their repair squad, but I do not want this tv anymore. It is a piece of junk and the power module they will install will be the same piece of junk for this tv. I am sure it wont last and they are just buying time for the one year warrantte then you are on the hook for it.

The product is up to my expectation i love it so much

This tv is absolutely amazing. Hardly any glare and the colors on the screen are very vibrant.

The picture and sound quality are fantastic! Very pleased with my purchase.

I love this tv so far brightness color and gaming are grrat so far.

Beautiful tv and dont have buyers remorse! Like i had on other tvs

Perfect great tv it is awesome best picture ever I love this tv the best I ever had

I have the 77” and it looks fantastic even in a brighter room

Beautiful picture and great sound with the added soundbar feature.

The service and assistance by Gregg was great. The delivery and installation was professional (Dejuan) and timely. The product has been exactly what we wanted.

Excellent TV brand! Great picture and easy remote control to operate and settings are easy to set-up!!

The first Samsung 77 Class S90D that was delivered only worked for 10 days. I contacted BestBuy immediately. It took two weeks before they sent a replacement because of bureaucratic procedures. The replacement TV is working well, and I really like the features on the Samsung OLED 4K TV

Beautiful display. Vibrant colors. Works great, would recommend.