Customer Ratings & Reviews
- Model:
- QN77S95DAFXZA
- SKU:
- 10818460
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Add me to the failure list
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV picture BUT I could not turn it on after about a week unless I powered it down for a few minutes. As time went on, it would not turn on more often. I finally gave up before my return window ended and took it back. Samsung: You really have an issue here that needs attention. Apparently there are several Samsung models with similar issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Electrogeek,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Quietly Waiting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this TV not quite 90 days. We lost power in the living room and when it was restored, the TV was dead. I called the service people and they were very snippy. Yes, I was very frustrated and they did nothing to alleviate that like, tell me to go to the website and send me a link. Now, I have created a work order, but it takes one to two business days just to hear back about an appointment. I do not recommend this TV to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LeannA,
We appreciate you sharing your experience with Samsung Support. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever have questions or need help with your S95D TV, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Non Glare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, best TV ever; bright and any light form windows or lighting ... does not matter.
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV amazing pictures and sounds. The math finish is really nice. It doesn’t glare because I put the TV closer to the window.
I would recommend this to a friendGreat choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic resolution and depth of color. Love the picture.
I would recommend this to a friendPerfect purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv highly recommend no glare perfwxt picture
I would recommend this to a friendOLED 77” tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service with professional informational dialogue from sales associate
I would recommend this to a friendWorth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for its money well worth it, colors are amazing and beautiful
I would recommend this to a friendDead after 90 days
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in the beginning of April. Great while it lasted. This TV is dead! Completely dead for nonreason. Tried everything. Samsung is coming out to try and repair it. They wont be able to but they still will take time trying to. Refund me or replace the tv. Spent so much money just for this to happen. They should stop sales of the TV while they figure it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Caroline,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
kevin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice picture and has no glare at all.i am very satisfied
I would recommend this to a friendSamsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything from the purchase to the delivery was great. The TV Doesn't have the the picture quality we had hoped for however, for the price.
No, I would not recommend this to a friendMy TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent color and sharpness. Looks awesome in my living room.
I would recommend this to a friendBig tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my tv it’s great big tv the best pictured color
I would recommend this to a friendDoesn’t work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased TV three weeks ago and already stopped working. Luckily was still within 60 day return policy and returned it. Wasted my time installing, removing, reinstalling of which Best Buy would not offer any help with fixing the problem unless the tv was removed and returned back to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndyC,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great quality at affordable price!!
I would recommend this to a friendI would never buy again a Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid over $4000 and 11 months broke. Best Buy said they can’t do nothing because it is on the Samsung warranty. To contact the Samsung it is a very bad customer support. You waiting until someone text you and in conversation the support person doesn’t answer any more and you all again and waiting hours and nobody answers. You pay a lot money and no support from Samsung or Best Buy where I pay my yearly membership.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SimonaB,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
One connect Box will fail!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had the best picture I’ve ever had in a TV until it didn’t. There weren’t too many reviews yet when I purchased it. However now there about 40 or more that have all had the issue with the TV not powering on. Worked when I went to bed, the next morning it was a brick. Pretty confident the issue is within the one connect box. Bought the TV in May and it’s now November so made it 6 months with a $3000 TV. Currently waiting for someone to call me back and set up an appointment for repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimS,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Don’t buy Samsung OLED
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV has died once again. Second time this year. First time Samsung had to replace motherboard. Experiencing exact same symptoms this time too. This TV is a lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HollyN,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TV Setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV ind installation was alright, but disappointed in the setup. I didnt realize that Best Buy no longer calibrates it to give the best possible picture. I could have had the same quality with a much less expensive set
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanC,
Thank you for sharing your experience. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S95D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never seen a better picture than on this TV. Recommend to all.
I would recommend this to a friend