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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 57 reviews

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91%
would recommend
to a friend

Customers are saying

Customers highly value the excellent picture quality and vibrant colors of this 78" Class 4K Ultra HD TV. Many reviews praise the impressive picture quality and the overall quality of the television itself. The rich colors are also frequently highlighted as a significant positive aspect. Overall, the positive feedback points to a highly satisfying viewing experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 57 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic Curved 78" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 50" plasma which I've had for 15 years started to malfunction, so I researched and went to Best Buy. I decided on this TV, which is a good fit for my living room with a Denton sound bar. I had Geek Squad install it. I couldn't be happier. The picture is beautiful. The TV has internet access through my wireless network.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    excellent tv!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is an excellent buy!! the picture quality is very good at to mention the sound. It has surpass my expectation!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new toy!! My house looks amazing!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    ??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Fantastic picture and color. Easy to navigate

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely disappointed in this TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially fell in love with this TV after seeing in on display at the Best Buy in King of Prussia. The in-store demo was brilliant and curved screen seemed translate in terms of depth. Since KOP did not have it in stock, I ordered it on BestBuy.com and did a pickup at my local store. Everything went well in that regard. Setup was easy and straight forward. This unit replaced an 8 year-old Samsung 55” LCD that I was very satisfied with. 6 days in and I am thoroughly unsatisfied with the video quality of this TV. The biggest complaint stems from the curved screen. Even with our recessed can lights dimmed to the lowest setting, the screen horizontally reflects and refracts said lighting. It is impossible to enjoy the TV in a seated position with the lights on. That makes the TV totally impractical for a living room where some light is required for multitasking. This was not a problem on my flat TV. Problem 2 - during dark scenes white splotches can be seen scattered around the screen. Some are the size of a softball, others the size of a volleyball. Very disturbing! Problem 3 - the picture is blurry during faster motion scenes. Scenes commonly found on the average TV show or movie. I am not talking about content that is primarily action either. Problem 4 - despite working with picture modes and adjustments, some content looks awful in terms of either brightness, clarity, color, sharpness, or some combination there of. Non-HD channels are horrid. Yet, some content looks amazing. The 8 year-old Samsung 55 exhibited none of these negative attributes or performance issues. Upon setup, I decided to route the sources through the TV and then out to the A/V receiver. Previously, I ran the sources to the A/V receiver (Pioneer Elite SC-55), but the video switching is slow and it requires more steps to change sources. When setting up the new TV, I decided that letting the TV handle the audio and video switching would result in a more convenient operation, best video output, and best control / integration of the sources. The TV performed well with integration and control of a Comcast Cable Box, Apple TV, and PlayStation 3. The remote works very well. While the TV features an optical output and a HDMI ARC, I feel a total of 4 HDMI port should be a minimum, not 3. Ultimately, I would not recommend this TV. I will be returning this TV in a few days for something different, most likely a flat LG. Note to Samsung – If you have to make quality and performance sacrifices to hit a price point 78”, don’t bother. You are wasting the time of the consumers and the retailers.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Backlight Bleeding

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great if you don't care about watching movies that have dark scenes. The backlight bleeding is killing this TV. Samsung said it is backlit technology and not Edge-lit. if this is the case, I'm not sure why the backlight bleeding appears around the edge of the TV!!!. I changed the Backlight setting to 10 and the Brightness to 35, and still the backlights are really bad. I attached couple of photos.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, giant screen & easy operations.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    THIS IS TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't regret having this tv it is amazing...I love it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't go in wanting to buy this particular TV We knew we wanted a Samsung but not this size. After talking with a couple of sales guys and a person who owned the TV we went with it and so glad we did. Beautiful picture...OVERALL a terrific TV Happy with our purchase

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this tv based on other customer reviews. So far picture is amazing. Set up is easy.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    We are in love with this TV!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing color, clarity, overall picture. Awesome TV and it is huge! I would recommend this TV to anyone!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very disappointed so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am really disappointed. My biggest problem is with the motion rate. I was just watching a comedy that didn't even have fast movement in it and it is jerky. I am dreading trying an action movie. Coming in a close 2nd is how it handles non-HD channels. Those look just horrible. Last on my list is the remote. I know they were trying to make it look sleek and sexy but they also made it hard to hold and annoying to use. Please tell Samsung that buttons on a remote are not a bad thing. For $4,000 I expected better. I'm going to have to see what my return options are because I just don't think I can live with this.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for your review of this Samsung TV.

      I am sorry to see that you are experiencing issues. You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.


      For further assistance with trouble shooting or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience.

      -Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love everything about the curved TV's. Only negative is there is no control buttons on the actual TV so a remote is needed. I was trying to access the settings menu to adjust the screen and had a difficult time.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Such a sensation!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart TV was the best value at the time because the OLED’s were just coming out in 40’inch and 52’inch versions and ill be honest, this feels like the prototype of the OLED. Blacks couldn’t be more amazing. 4K quality is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is very clear and images look good. Just you need to turn off lights on your room or not have any light coming from anywhere because it will reflect light on screen tv and you would not be able to have a clear image.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great home movie watching

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this tv has met our expectations. I heard great things about Samsung's larger screens. Picture quality is great and the curve is helpful with side views.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for a defective 7100 series 75" that I had bought back in May . This seams to be a much better TV .

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Golf scenery especially beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    REcent Recent golf Tournaments were in Hawaii & West Coast. The scenery there was wonderful and the richness of the colors made the telecasts so much better.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv. I am extremely happy with my purchase. The curve design is perfect for my man cave. The picture quality is great. I highly recommend this tv to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Big Bad and Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say when you have the biggest and best looking TV out there. Use Amazon fire mostly and auto powers on after picking up Amazon remote -- great feature

    I would recommend this to a friend
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