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Samsung - 82" Class - LED - Q900 Series - 4320p - Smart - 8K UHD TV with HDR-Front_Standard

Customer rating

Rating 4 out of 5 stars with 2 reviews

  • 40%
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  • 10%
50%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    One of the most advanced TVs on the market, but...

    Posted
    tdx4
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got this TV a few weeks ago. I have used it to play cable TV, Blurays, 4K sources and even a handful of 8K videos from youtube. This TV almost has it all. It's very large (82") but with slim bezels and a narrow profile doesn't feel overwhelmingly so, it has all the functionality you can expect from a modern TV, it sounds good, and, more importantly, the picture quality most times is extremely impressive. I had doubts about the benefits of 8K and they're definitely subtle, but they're there if you look for them, and make everything look as sharp as possible. However this leads to my one big issue about this TV (at least the model I bought): the contrast is very hit or miss. On bright shots or even dark but contrasty shots, the blacks will be very good and the contrast very high, delivering a picture with a lot of impact. But when dealing with low contrast shots, or shots that are not that well lit, the backlight of the TV struggles a lot to display the appropriate black levels, outputting either extremely washed out blacks or images that are so darkened you can barely see what's going on on screen. It almost feels like the (very powerful) brains of the TV have trouble deciding how to treat those kinds of images and get confused from one shot to the next. It's distracting and what's more, it affects the colors too. While they're usually very good and punchy, again on certain shots the TV looses all saturation and looks washed out. The fact that for most content this TV performs so well makes these problematic moments all the more frustrating. The TV's One Connect Box, which is the size of a small computer, clearly has power to spare, so it's weird how some simple movie scenes can make the solid blacks and beautiful colors break down so easily. Again, it's possible that just my specific sample has this issue, and i might be reaching out to Samsung to see if there's something wrong with it. If this is the case i will update this review. It's just that as of now, given the high price of this set I cannot give it a higher score, since flagships models such as this shouldn't have such important issues, especially a few months after release and a few firmware updates later. Hopefully this is just my unit, or maybe Samsung will fix this by firmware. If that happens this will be the best, most complete TV to own this year.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      tdx4,

      Thank you for sharing your feedback on the 82" Q900. I am very sorry to see that you were not happy with the picture performance in low contrast scenes.

      Is your Q900 updated with the latest firmware Version 1065.0?
      If not, please run a quick update for optimal performance by following these instructions:
      Go to Settings > Support> Software Update> Update Now
      Note that updating from the Internet requires an active Internet connection.

      Or you can opt to update the firmware via a USB device.
      To update using a USB device, download the update package from Samsung.com to your computer. Please go to this link: https://www.samsung.com/us/support/owners/product/2018-qled-8k-tv-q900rb-series
      Click “DOWNLOAD” next to “Firmware APR 29,2019, ver 1065.0”
      After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.
      Please make sure that you save the update package in the USB device's top-level folder so that the TV can locate it.

      I have also included a link to the eManual, where you can find advanced picture setting configuration on page 97:
      http://downloadcenter.samsung.com/content/UM/201904/20190424104045609/ENG_US_MUSATSCR-3.0.0.pdf

      If there is anything we can do to further assist and improve your enjoyment of the Q900 TV, please let us know by contacting Samsung Customer Support via the following options:
      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

      Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.

      - Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Great 8K upscale

    Posted
    JON1
    • My Best Buy® Elite MemberElite Member

    great upscale and best tv for gaming. 33 millions of pixel for great image quality

    I would recommend this to a friend

    • Brand response

      Samsung

      JON1,

      I am glad that you are enjoying playing your favorite games with our innovative Q900 8K TV.

      Have you tried the Freensync and the Real Game Enhancer features?
      The Freesync VRR support enables fastest input lag of 6.8ms without tearing or stuttering.
      The Dynamic Black Equalizer optimizes black expression in both bright and dark scenes, while the Picture quality enhancer enables optimal color and contrast without any increase of input lag.
      In addition, the sound enhancer provides the directional dimensional sound effect that completes the ultimate gaming experience.

      Your Q900R TV will automatically activate these features when Auto Game Mode is triggered by playing a game. Just to make sure that your HDMI-CEC is turned on so that you can enjoy the full benefits.

      Should you have questions about any other features, please contact us at 1-800-SAMSUNG(ask for TVs) and a representative will gladly help you.

      You can also reach us via LiveChat or email: http://www.samsung.com/us/support/contact

      Or by Facebook Messenger: https://www.facebook.com/samsungsupport
      Find us on Twitter: https://twitter.com/SamsungSupport

      In addition, we encourage you to register your new Samsung TV to optimize your product experience at:  https://www.samsung.com/us/support/register/, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, thank you for taking the time to share your positive experience and for choosing Samsung.

      - Samsung Ambassador Samsung