Customer Ratings & Reviews
- Model:
- QN83S85DAEXZA
- SKU:
- 6578060
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the 83” Class S85D Series OLED 4K Smart Tizen TV (2024) for its exceptional picture quality, with many praising the bright colors and its suitability for movies and gaming. The TV's ease of use and straightforward setup are also highlighted as positive aspects. No significant drawbacks were reported by customers.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a couple of weeks with this TV and we have encountered issues with the image.
No, I would not recommend this to a friendOverpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is over priced and overrated again, overpriced, overrated, overpriced overrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristopherR,
Thanks for sharing your thoughts on Samsung's S85D. If there's anything we can do to improve your experience, please reach Samsung at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great product, terrible service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great but Best Buy service is terrible. They delay delivery manny times without any compensation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TienD,
Please know you are leaving a review and 1-star rating for the S85D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the most disappointing experience. The TV was delivered 3 time before it was correct. First delivery 12-24 TV broken, wait 7 days second TV was open and no remote in box wait another 7 days, third delivery finally set up 1-3. I called and went to the store with no satisfaction. No one helped me and I was treated terribly. I purchased a $3000 TV you treated me terribly
I would recommend this to a friendBrand response from Samsung
Posted .WilliamW,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Excellent TV, great choice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got my 83 in S85D a couple days ago. Crisp and bright picture. Razor thin profile. Read a lot of expert reviews that get into the technical differences with the more expensive models and brands. You can certainly spend a lot more money, but this TV is a great one for a lot of reasons, and the technical differences probably wont matter much to most people. Highly recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
Perfect TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome picture. Great packaging and setup instructions.
I would recommend this to a friend LG over Samsung….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great on the TV. I had it delivered. No issues with that. I had to return the first TV because the sound was going up and down by itself! Had BB repair tech come out and he told us to just do a return. I did and now the second TV the sound is doing wack stuff again. I had to turn it up to 50 to get any decent volume. I don’t have a sound system hooked up to it. I should have one but I shouldn’t have to buy one to just have the sound to work. Stupid. Now I will be returning this one again probably for an LG. I am a big supporter of Samsung TVs but this has been a bad experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GeorgeL,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
