Customer Ratings & Reviews
- Model:
- UN85AU7980FXZA
- SKU:
- 6486710
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 85" Class AU7980 Crystal UHD Smart Tizen TV's picture quality as amazing and are very satisfied with its large screen. Many customers also appreciate its affordable price and easy setup. However, there are concerns about its durability and short lifespan, with some customers reporting issues within a year of purchase.
This summary was generated by AI based on customer reviews.
Does not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv until the left side goes dark in a year and a half. I have several Samsung products, some 10 years or older but very disappointed in this product. Would not recommend.
No, I would not recommend this to a friend85" Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Less likely to go to the movies now. Very happy with this purchase.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I love it! Geek squad found the best and safest spot to put it in. Love the remote also!
I would recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really loved it I recommend it I'm happy with my new tv
I would recommend this to a friendClean display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy! The display quality is amazing.
I would recommend this to a friendLove this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv i have waited 30 years for something this nice
I would recommend this to a friendI wouldn’t buy it again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy it again. I don’t like the white spots in the screen. I’ve already mounted it and didn’t want to take it down. But I wouldn’t recommend. I like the size but I guess if you don’t want to break this bank on a Tv then this would work. Next one I would for sure invest in a better quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KitaBea,
Thank you for sharing the issues you are experiencing with your Samsung AU7980 Crystal UHD TV. So we can better understand the problems you are experiencing with your screen and gather additional information to provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Picture quality
Nice tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality love this tv looks amazing little flexible but it’s a big tv so to be expected
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
85" TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV super clear and easy to use. Way easier to stream with than my other TV's
I would recommend this to a friend - Pros mentioned:Tv quality
Great T.V
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the tv size and display. We are looking into purchasing another one like this one for our basement
I would recommend this to a friend A long time overdue but not forgotten.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Circling back to say "Thank You" to Anthony Sablan and Daniel Hilsenbeck for their outstanding customer service and technical ability. I purchased the TV and did not have all the needed boxes checked. Anthony and Daniel recognized that I was struggling with Memorial Day holiday weekend as a Disabled Veteran went above and beyond to assist me in getting everything squared away so that I could enjoy my purchase. Both young men are a treasure and I really want to highlight Anthony. His ability to recognize my struggle and take action rearranging their schedule to ensure that everything was completed properly before leaving speaks volumes about his character and is a very bright light for your company. I have purchased from your company again as a result of his thoughful actions that day. I had every intention of writing this review months ago but placed the cards in a location and then forgot to do it. I apologize for that and hope that this finds the appropriate supervisor that will ensure he gets recognized appropriately. Thank You again for all of your assistance that day Anthony. Respectfully, Steven McDougle, US Army (Ret.)
I would recommend this to a friend- Pros mentioned:Picture quality
Good TV for Standard use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for 2 years and no major issues thus far. Picture is bright and vivid. The issues I have with are sound, you'll have to turn it all the way up to hear and screen some screen reflection when watched in the dark. Other than those two issue, it's a great standard tv.
I would recommend this to a friend - Pros mentioned:Picture quality
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it nice pictures i love voices commander clear pictures
I would recommend this to a friend - Pros mentioned:Picture quality
Amazing Samsung
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV no problems still working as it should 2 years later. Picture and Sound amazing apps are up to date
I would recommend this to a friend - Pros mentioned:Picture quality
BEST EVA!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV ever and I am a true TV fanatic! Picture quality, sound and everything else about it is superb!
I would recommend this to a friend - Pros mentioned:Picture quality
Good quality!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a present for my husband. I had reservations due to the size, but everything is just as crisp and clear! I would recommend this Samsung. We replaced a 55" samsung that was 10 years old.
I would recommend this to a friend - Pros mentioned:Picture quality
Highly recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, great quality for the price and a perfect fit for our family room!
I would recommend this to a friend Samsung 85 in
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tell my TV went out in 14 months all the led lights went out but Samsung still took care of it Now I happy
I would recommend this to a friend- Pros mentioned:Color, Picture quality
Don’t second guess this TV if you want bib!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size and the price of the TV were just something we couldn’t pass up. It’s huge but it’s what we wanted for the size of our living room. We also mounted it on the wall which wasn’t hard at all and light compared to our last TV. Color and clarity are great and set up was a breeze!
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound! Exactly what we wanted to have an amazing at home theater experience!
I would recommend this to a friend