Customer Ratings & Reviews
- Model:
- UN85DU7200FXZA
- SKU:
- 10362575
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
85 in Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DU7200 did not have Alexia voice control as I was promised.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CharonGibbd,
We're sorry to hear of this misunderstanding. Please know the DU7200 "works with" Alexa devices, meaning you will need a standalone Alexa device to utilize voice commands.
Push-to-talk voice commands are available on our DU8000 and Q60D TVs; hands-free voice commands are supported on our Q70D and higher.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Very low quality TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Visiual and sound quality are very low. There is way too much glare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scrofy,
Thank you for sharing your thoughts on the quality of your DU7200 TV. I have a few recommendations that may improve your experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
where is my free 40 inch tv Best Buy?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was great but best buy lied with deal offering.
I would recommend this to a friendBrand response from Samsung
Posted .Hi LawrenceS,
Please reach out directly to your local Best Buy for any assistance with promotion assistance. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s to slow and doesn’t have a good sound sone times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TapiaS,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very crummy picture with what looks like rain in the background of some shows and flashes of rainbow colors running through the bottom. I would exchange it if I could because I spent more money having Geek Squad install than I paid for the TV. Plus it was an anniversary gift to my husband.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RhondaB,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung tv 85”
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome samsung smart tv very happy with purchase fast and secure delivery, thanks so much
I would recommend this to a friendBrand response from Samsung
Posted .Hi JerbiM,
Thank you for your purchase and kind words about the new Samsung DU7200 TV! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Samsung 85"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have clear pictures, i had communicated since am trying to bring it back and exchange for a different one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TinaKerubo,
We appreciate your thoughts on the picture quality of Samsung’s DU7200 TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Sadsung!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv sucks! Don’t buy if you want a clear image for sports or live tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RubenV,
We appreciate your feedback on your DU7200 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Bad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was bad quality for the price, I was expecting much more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PetroM,
It’s unfortunate to hear you’re not fully satisfied with your Samsung TV. Please know we are available and happy to assist you with any troubleshooting or questions you may have. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Apps dont work with ALEXA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about the TV EXCEPT i cannot use ALEXA to control streaming apps. I was informed that i have to use BIXBY which does not integrate with ALEXA. And anyone that has tried BIXBY knows that it cant compare to ALEXA
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Didntkeeptheirword,
We appreciate your purchase and understand your frustration. We are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
FLAWED SCREEN
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had a black dot along bottom border line of frame. Already spent 1000$ to get it set up and mounted. So I’m pretty much stuck with it unless I fork out more money to get taken down just to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LandisC,
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the dots you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the dots still appear after replacing the cable, troubleshoot the external device.
- If dots appear during the Picture Test, proceed to the next step.
If dots appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Shouldve got a hisense 85
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really that good a tv. Great size but picture should be better. Upscale is lacking and the feet do not screw into the tv. Really nervous to stand it up. Only reason i haven't returned it is because its so heavy i just dont feel like picking it up again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CamAlly,
Thank you for your feedback. Please know that the DU7200 TV’s stand was solidly designed and extensively tested for stability, but there are a few things we’d like you to check:
1. Make sure the stand is correctly installed. Please also make sure you’ve installed the “R” labeled leg on the right and “L” on the left. When the legs are inserted correctly, you’ll hear a slight “click” when they’re in place.
2. Inspect the stand for any cracks, damage, or missing hardware.
If your stand is correctly installed and it still seems crooked/wobbly, please reach Samsung Support and an agent will be happy to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Broken TV arrived, horrible customer support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV arrived with broken screen. The customer service is very poor, it’s so hard to communicate with them. It was a challenge to get the replacement. It toke like 2 weeks since a day of purchase to get working TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RaphaelE,
Thank you for sharing your exchange experience with us. Please know your feedback will be shared with our internal teams. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for me. Tv dint last 3 months. Screen black and flickering for no reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShermaineW,
We're sorry to hear about your experience with the DU7200 TV. Please know that Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 85" Class DU7200 Series Crystal UHD 4K Sma
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I could give 0 stars I would, TV screen cracked not even 6 months old and Samsung does not want to cover the TV, Was working fine last night and got up this morning and cracked in right hand corner. Samsung customer service sucks!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lois,
I’m sorry to hear of the unfortunate situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation.
For further questions or concerns, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
HDMI port
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy 85 inch problems with hdmi port I’m on my 4th tv luckily I bought 5year protection plan
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Demetrius,
I'm very sorry you are experiencing extended issues with the HDMI ports on the DU7200 TV. So we can better assist you, please contact us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Advisor
Not Clear as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was actually not crystal clear at all! It was super pixelated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chrissy,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Terrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this set up for installation and delivery. It never was delivered. It was scheduled 3 times. After the 3rd no show I canceled the order
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tops,
Thank you for letting us know about your delivery experience, and we are sorry that you were unable to have the TV delivered due to delivery issues. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Useless!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this tv if you are planning to mount it on the wall.. power cord keep falling/removing from the tv. Cant return it because I already throw the box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joebry99,
Thank you for your purchase and feedback on the DU7200 TV. Please know the power cable should not easily fall out of its port. When inserting it, please make sure it is fully and properly attached. If you continue to have issues, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not google
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No google tv.im not a fan for that reason thats all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yaeshaw,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor