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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 742 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, crystal UHD, price, size, and ease of use of the 85” Class DU7200 Series Crystal UHD 4K Smart Tizen TV. They describe the picture quality as excellent, beautiful, and clear, and appreciate the vivid colors and large screen size. Customers also find the TV to be affordable, easy to set up, and user-friendly. However, some customers have expressed negative opinions about the remote control, finding it small and difficult to operate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 699 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    BEST TV I ever owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is massive. And Samsung delivers a clear blackness and deep colors as usual on this advanced model 2024. Is the first time that u buy from BESTBUY and I truly and honest let me tell you that I was having a great experience in service, a blast by the app, and is the best sales experiences that I ever had as an electronic consumer

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 5 out of 5 stars

    Massive TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is this tv huge, the picture quality is amazing. Colors are crisp and bright. We had the Geek Squad install and these guys were great! Super courteous and punctual.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85' Samsung TV, the best tv ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is the highlight of my 2024! The picture quality is excellent, the sound is even better and the speed at which it does what I want is magnificent! My two daughters and I always look forward to going back home so we can catch up on our favorite shows. Thank you Best Buy for hooking us up with this Samsung TV!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    One BIG TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a amazing purchase and its was under a $1000. Great picture and features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 85” Class DU7200 - Honest Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung 85” Class DU7200 Series Crystal UHD 4K Smart Tizen TV, and I must say, it has transformed my viewing experience. Here are my thoughts on its features and performance: The picture quality on the DU7200 Series is simply outstanding. The 4K UHD resolution delivers crystal-clear images with vibrant colors and excellent detail. Whether I was watching movies, sports, or playing video games, the visuals were stunning. The Quantum HDR technology enhances contrast and brings out the subtleties in darker scenes, which I found particularly impressive. The Smart Tizen interface is intuitive and user-friendly. It offers a wide range of streaming apps, including popular choices like Netflix, Hulu, and Disney+. The remote control is sleek and features easy access buttons for these platforms, making it convenient to navigate. Additionally, the integration with voice assistants such as Bixby, Alexa, and Google Assistant adds a layer of convenience that enhances the overall user experience. I would highly recommend this TV to anyone seeking a large, high-quality screen for immersive viewing. It has certainly exceeded my expectations and made my movie nights at home truly enjoyable!

    I would recommend this to a friend
  • Pros mentioned:
    Crystal uhd

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is the bomb. The picture is so clear and big. I am so glad I went Samsung. The Samsung tv channels are awesome. Between the best buy price and the picture I could not have done better. Thanks Samsung and best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Satisfied with product and customer service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our TV purchase. The competitive price was one of our deciding factors, the name brand, picture quality and the fact that the store had what we wanted in stock.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect for blind people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is blind, and this tv is amazing. The size is for me. But it talks to him which makes my heart sing. U love watching the level of independence grow because he can do this on his own.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Samsung Extreme

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture quality and for the price you can't beat it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great picture! I built out the bedroom wall and mounted it inside a cut out. Turned out great! A "home theatre" in the bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m absolutely 100% thrilled with my 86” Samsung TV. However, this review is focused on the exceptional customer service and the sincere expression on humanity that I received from Benson, the young man who delivered and setup my TV. Upon observing my obvious disability, Benson went far and beyond to ensure I was able to operate the equipment and that I was comfortable with the setup. Thank you Benson and thank you Best Buy’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung 85’ fits perfectly in my MAN CAVE surrounding by all my favorite football teams American team, The Dallas Cowboys also my wife has her side filled with The NEW ORLEANS SAINTS. It shows a beautiful picture we are excited for this upcoming Football season. We enjoying it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 4 out of 5 stars

    Must have for movie nights

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big television with a beautiful picture great for movie nights.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best d$&@ t.v. Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im in love. I disnt know that t.v. Were this big. Simply crqzy about this beautiful device in my livingroom. Thank you Beat buy and the 2 guys that put it together for us, you guys were the best..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the Samsung 85-inch TV, and it has completely transformed my viewing experience. From the moment I powered it on, I was blown away by the incredible picture quality. The colors are rich and vibrant, blacks are deep, and the clarity is second to none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!: “I recently purchased this Samsung Crystal UHD TV, and it has completely exceeded my expectations! The picture quality is stunning, with vibrant colors and sharp details that make every show and movie come to life. The setup process was simple, and the interface is user-friendly. I also appreciate the sleek and modern design, which fits perfectly in my living room. Overall, this is an excellent TV and a great value for the price. Highly recommend it to anyone looking for a high-quality upgrade!”

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    SAMSUNG 85” Crystal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV for the price. Meets all my needs. This TV replaced an older 75” and I am very happy with this TV so far. If needed I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv of Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent high-quality image, Crystal clear , love my 85” tv . I mean home theatre

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture displayed is awesome whether its is games, movies, etc. The sound is phenomenal, to the point there is no need for any sound bar. Size does matter! With this 85" tv I feel like I have my own private movie theater at home.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    86” got it love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 86” ever love the quality sound it’s just perfect plus you get free Samsung tv overall best purchase ever I got for a good price to

    I would recommend this to a friend
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