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Customer Ratings & Reviews

Your price for this item is $759.99
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Customer reviews

Rating 4.7 out of 5 stars with 913 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 85” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of setup, and large screen size, frequently praising the vibrant colors and value for the price. However, some users experienced issues with the remote control's responsiveness and size. A few also noted concerns about glare in brightly lit rooms and limited connectivity options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 913 reviews
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Saints games are awesome, despite the lack of coaching. Another day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome experience when purchasing this samsung tv here employee triple check the fitting on suv if tv would fit before taking it outside

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and set up was easy and like how the legs on the TV have different selections to install to fit better on a TV stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wow so awesome!! love it easy to use. fast loading.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Ehhhh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I love the size. But I feel like the picture quality could use more definition—it’s a bit too crispy and the colors are overly warm. YouTube videos look low quality, almost like the TV isn’t getting enough WiFi. I hate the remote. You constantly have to press buttons multiple times because it doesn’t connect well with the TV.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Alexa,

      We’re sorry to hear that the picture on your Samsung xxx TV appears too dark. If this isn’t meeting your expectations, there are several settings you can adjust to improve the overall brightness and clarity of your screen.

      First, try disabling certain energy-saving features that may be dimming the screen automatically. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.

      Next, adjust the Picture Mode to better match your viewing environment: Settings > All Settings > Picture > Picture Mode and choose from the following:
      • Dynamic – Brighter and clearer for well-lit rooms
      • Standard – Balanced for most environments
      • Movie – Ideal for watching in a dark room
      • Eco – Designed for energy savings
      • Filmmaker Mode – Preserves the creator’s original intent

      You can also manually adjust brightness by going to: Settings > All Settings > Picture > Expert Settings > Brightness. Use the slider to set a level that suits your preferences (0–50).

      Finally, we recommend making sure your TV has the latest software installed: Settings > Support > Software Update > Update Now.

      Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Exceeds Expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our TV! Been purchasing Samsung and can never go wrong! Fits perfect in our new home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie theater in living room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. I can watch tv from anywhere in the house now. SO NICE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Place

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the best place to shop, no one offers a more specialized service and with the best prices on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our purchase & the customer service we were provided.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Garbage Remote!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is fantastic!!! The remote however is garbage! It’s about the size of a popsicle stick! And good luck getting it pointed at the tv just right to get it to work at all! Look online! Everyone complains about Samsungs garbage remote! I wish I would have bought a LG for the same $

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff at best buy saved me lots of money by offering me a bundle deal with my 85" tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price great tv easy setup. Aaaaaaaaaaaaaa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85” Samsung tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new tv and enjoy watching shows even more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job on helping me pick the right tv for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Usage and mounted

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it have no issues mounting it up to the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great T.V very ready set up its a Samsung what else to except

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85' Samsung smart tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, the installation was fast and the installers were professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV 2024

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for gaming and football! Highly recommend the awesome TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsong tv size 85

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good and clear screen I highly recommended it smart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samasung smart tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good and nice samsung brand is the best among them all

    I would recommend this to a friend