Customer Ratings & Reviews
- Model:
- UN85DU7200FXZA
- SKU:
- 6575123
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the 85” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of setup, and large screen size, frequently praising the vibrant colors and value for the price. However, some users experienced issues with the remote control's responsiveness and size. A few also noted concerns about glare in brightly lit rooms and limited connectivity options.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply loved this tv, Samsung is the best brand ever
I would recommend this to a friendExcellent picture quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was easy, affordable and available pickup the same day.
I would recommend this to a friendSamsung 85” TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, I could buy again in Best Buy.
I would recommend this to a friendIf you need a good looking TV, you got it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv overall but Samsung's software is slow and buggy at times
I would recommend this to a friend85” Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent TV. Was delivered no time. Excellent service.
I would recommend this to a friendWon’t last a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my most recent tv purchase I was excited to get a large beautiful 85”. One day after not even watch tv all day I turned it on and 40 minutes later the picture went out and started making a scary noise. Now the whole tv can turn back on but there is a streak one the whole right side.
No, I would not recommend this to a friendStopped working 12 hrs after install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung TV expecting high quality, but after only a short period of use, I’ve encountered persistent and frustrating display issues. The screen often displays static or distorted images, with lines and blocks of color appearing randomly, making it impossible to watch anything. Despite resetting the TV and checking connections, these issues continue to reappear and not completely stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sunny,
I'm very sorry your new DU7200 TV screen is having display issues. To schedule a warranty appointment and troubleshoot this issue please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Piece of dookie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this piece of dookie. Not even a year old and had lines coming down the screen
No, I would not recommend this to a friendWorst experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a tv got home and was damaged went back within 15 minutes and had a hard time returning it even exchanging it. After 20 mins of letting them know we did nothing to it transported it how they wantted us to in my truck bed strapped down standing up . I finally got store manager to exchange it for a working one that I made them open up and test before I purchased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GabrielD,
I'm very sorry to hear about your purchase experience, but I am glad you were able to have the issue resolved. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
BEST BUY will deliver a broken TV and not exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered a broken, cracked TV. They refused to exchange it for a new one. Whether or not Samsung built a TV or Best Buy sold a broken one, it doesn't matter. I bought it from Best Buy and they flat out refuse to exchange it. Now I'm stuck with a broken TV. THANKS BEST BUY! Dont buy anything from them. I have been loyal customer for years but will never buy anything from them again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JasonB,
I'm very sorry to hear about your experience with Best Buy. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
CUSTOMER LEFT OUT IN THE COLD
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Tv just started flashing and it hasn’t been a year I thought since this was a top brand I would be ok for at least a couple years without a warranty
No, I would not recommend this to a friendScam on promotional purchase of 85 inch Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchase this television, it was with a promotion where a 40 inch class 5 series LED Full HD smart Tizen TV 2019 and Xbox game pass ultimate 1 month membership-activation required (digital) they also offered to open a Best Buy account which I did….however didn’t receive any…..Best Buy refused to rectify the matter so I’m returning the TV and closing this account
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MargaretD,
Thank you for bringing your concerns to our attention. Please reach out to Best Buy directly to best assist you.
If you have product questions or need help setting up your TV, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Best Buy Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sucks these clowns delivered a faulty tv from there idiot delivery guys & blame the customer they are the worst never will do any buisness with them ever zero
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AntioneC,
I'm very sorry to hear about your purchase experience. If there's anything we can do to help, please contact us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also connect with a LiveChat agent through the Support link on our website.
~ Samsung Advisor
Damaged upon arrival
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was delivered bent. Reached out to customer service to no avail.
I would recommend this to a friendBrand response from Samsung
Posted .JustinS,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality, Price
This TV exceeded my expectations!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV exceeded my expectations! The quality is excellent, and the sound is good as well. The size of the TV makes you feel like you’re in a movie theater. I highly recommend this TV to anyone looking for a great-sized TV at a good price.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture qualityCons mentioned:Remote control
Great tv but remote sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and smart features are great! Very easy to use. As to be expected with TV's these days the sound is good but not great. Only complaint I have is the remote, has to be pointed directly at the censor and can be a bit frustrating to use. All things considered it's a great purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung TV is absolutely Beautiful! I would recommend it to anyone who asks about it. I also purchased my 55” Samsung TV from Best Buy as well and really love it as well. Only problem I had with this TV and it was with The Geeks. I have always purchased my TV’s with Best Buy and always have the Geek Squad set up and delivery and have never had a problem prior to this latest delivery/set up. In past I have always been extremely happy with the Geek Squad service. However this time I was extremely disappointed with their service. There were two of them that did the set up. Unfortunately the person in charge was not helpful at all he didn’t spend the time to fully explain the how to’s with the television nothing. It was quite a disappointment compared to all the previous times I have used the Geeks. Other than that I am very happy with the 85” Samsung Television.
I would recommend this to a friend - Pros mentioned:Tv size
Samsung - 85”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had been wanting to purchase a tv this size for a while. My wife finally gave me the go ahead and we are really pleased with this tv. I can't wait for football now!
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such an awesome tv, the price, quality, style, size,proformace is above and beyond
I would recommend this to a friend - Pros mentioned:Picture quality
Great Value for the Price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased the Samsung Crystal UHD TV and I’m really impressed with its performance. The picture quality is sharp, vibrant, and full of detail, even in bright rooms. The Crystal 4K processor makes a noticeable difference in clarity and smoothness. The Tizen operating system is fast and user-friendly, giving easy access to all major streaming apps like Netflix, YouTube, Prime Video, and Disney+. Connectivity is also excellent — Wi-Fi works flawlessly and screen mirroring is simple to set up. The design is another highlight: sleek and modern with ultra-thin bezels, making it a stylish addition to any room. The sound is decent for a TV in this range, though pairing it with a soundbar would enhance the experience. Overall, this is a fantastic choice for anyone looking for great image quality, solid performance, and a fair price. Highly recommended!
I would recommend this to a friend