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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 168 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the 85" Class Q60A Series QLED 4K UHD Smart Tizen TV for its excellent picture quality, large screen size, and affordable price. Many customers also appreciate the TV's smart features, easy setup, and sleek design. However, some customers have noted that the sound quality is lacking and recommend purchasing a soundbar for better audio.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 168 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Use as a secondary screen for computer at our Chur

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for replacement of our old projector and screen at our church Great picture quality and brightness, there is a lot of lighting in our church and still it looks crystal clear .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    awesome tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent picture, friendly use, the remote is solar powered. big deals for this great tv

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    A whole new experience!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is enormous! It has great sound and easy to install. Watching movies and playing on-line games has never been great!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Tv quality

    Rated 5 out of 5 stars

    Samsung 85

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv picture quality is great like that it is so slim!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Our new TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an 15 + year old 82 inch rear projection TV. Great decision. The new 85 inch QLED smart tv is wonderful, like being in a theater. The picture quality is fantastic. Especially the night scene, we can see everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Tv is awesome. I’ve has Sony and LG . Samsung to me puts both of them to shame. I bought a 70 inch Sony 4 years ago and the led strip went out in 2 years. Definitely buying more Samsung TVs

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, unbelievable picture, delivered on time and very professional. Love this TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85" Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely gorgeous picture. Sound is excellent. Feels like you're at the movies.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! Great image easy set up great price!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every excellent picture and the quality sounds beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Horrible Quality. The darks are horrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have waiting for a long time to get a new TV for our TV room. When it arrived, the delivery drivers set it in a puddle of water broker bringing it inside. I quickly dried it off and we brought it inside. After we set in on our TV stand I noticed the TV was bowed pretty bad. That made me worry. It is bowed to the point where it would not be tight to the wall when mounted. The colors look great, however, the blacks are horrible. I took a picture of the TV after I calibrated it. I am very sad. We have five 55 inch Samsung TVs and the quality of this one is absolutely horrible.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Chad,

      Thank you for sharing your thoughts on the picture quality of your Q60A TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.

      You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
      1) Standard: Is the default mode suitable for general viewing environments.
      2) Natural: Reduces eye strain for a comfortable viewing experience.
      3) Movie: Is suitable for watching TV or movies in a dark room.
      4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

      You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.

      For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
      3) Manuals & Software
      4) Warranty Info
      5) Contact Us

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great tv but its terrible in dark scenes.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is good but when its terrible for watching dark scenes, you can see white clouds on the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Blooming Bad TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is clear but the dark areas of the screen have white in them, it’s called blooming, and I’m not the only one with issues on these Samsung TVs. I would advise getting something else if you have the chance. I have tried my best to make this right with settings but it will not go away and distracts from whatever your watching which defeats the purpose of a good tv.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear, bright. Great for bright rooms. Smart app is standard. Not the blackest of blacks. Some weird lighter areas that never go as black as rest of screen

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Broken new tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was supposed to br a wonderful tv for the holidays. But when we bought it and brought it home and got it set up it was broken from the right lower corner , so the screen was messed up for over 6 inces on the right side and over 12inces from the bottom to the middle. So we returned it. It took them 2 weeks to come get it. So we went to get another tv and got a better one that wasnt broken. A Sony which was much better in quility & picture

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      333Jd,

      Thank you for your review of Samsung’s Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Greaaaat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, Love it so happy to purchase it , Live show are awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv in my home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between 2 sets and this one won because it was in stock

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged in box.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came damaged out of box. Called-too late to return

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Damaged,

      Thank you for purchasing the Q60A TV. We appreciate you sharing your delivery experience and having received a damaged unit. Please follow up directly with Best Buy for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture, great gaming.Bluetooth needs work

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great! Great picture, awesome availability on apps. The gaming hub is a fantastic tool for any gaming system. My only real complaint is that the Bluetooth on all these TV's has a skip. So if you're using a surround sound that has Bluetooth, every five or so minutes, it blanks for a second or two.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Most impressive quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is crisp and clear. I love the built in smart features and ease of use. The remote control is charged by the lights in your room, so you don't need to ever worry about batteries. I'm very pleased with this TV.

    I would recommend this to a friend
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