Customer Ratings & Reviews
- Model:
- QN85Q60BAFXZA
- SKU:
- 6502239
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the 85” Class Q60B QLED 4K Smart Tizen TV's picture quality, ease of use, and color accuracy. Many appreciate the TV's value for its price and the convenience of its remote control. Positive feedback also highlights the straightforward setup process and the large screen size. However, some users experienced slow app loading times.
This summary was generated by AI based on customer reviews.
Q60B
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have one of these already and love them!! Would recommend
No, I would not recommend this to a friendSamsung QLED open box tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and in excellent condition even if its open box
I would recommend this to a friendFootball season ready
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for movie night and football season well worth it
I would recommend this to a friendTv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, perfect wonderful place to shop. Great sales staff
I would recommend this to a friendTotal dud.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap TV, of course 6 days out of warrenty it pops and does not work.
No, I would not recommend this to a friendGood TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift for my husband. He loves it.
I would recommend this to a friendlove my new tv ;) wish I had instructions on how t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice to have it installed and working but, I wish they showed me how to use it,or leave an instruction book.someone said it comes with a 1 year paid free movie chanel and I don't know how to use it.???if you have any info on how to use it feel free to send it:)
I would recommend this to a friendBrand response from Samsung
Posted .DanielK,
We appreciate your review. To assist you in learning the various features, functions, and settings of your new TV and remote, you can download the Q60B TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60B TV under QLED 4K TVs > B Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Menu > Settings > Support > Open e-Manual.
To better assist you in using Samsung's TV Plus app, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality, Price
Luke K. M.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was time to purchase a new TV after my 3 year old LG 75" has failed. Sadly, I did not purchase the extended warranty but worry not as I have stumbled upon Best Buy as always and found an offer i could not dismiss! It was a Samsung 85" TV Open Box for such a price, I could not believe it myself. I quickly drove to Best Buy and got the TV. With all my excietment, I've rushed home, unpacked it, plugged it in and sadly.. The excellent open box Samsung had a crack in it. Thankfully I've took picture of the box before leaving the store and prior to unloading it. I was very upset, I thought the deal was too good to be true, and it was.. until I've contacted Best Buy costumer service and I was reassured that I can return the TV and will receive a replacement or a refund. The next day, I've brought the TV back to the store, met with costumer service and was in the process of returning the TV, confirming what the over-the-phone customer service has told me and provided with picture evidence. At first, it seemed easy, then the customer service had to report with the problem to their higher ups, perhaps a manager. The manager who was only a few feet away, while looking at me with the 85" TV Box next to me, wanted to make it hard for me with returning the TV because it was an open box... I hauled the TV home 35+ miles, brought it back 35+ miles, spoke to corporate without an issue and the man at the store wanted to play hard.. go figure. I stood my ground! While waiting through all this mishap with people behind me waiting impatiently, I've found another Open Box TV by Samsung but without the Box. One of the TV experts reassured me by plugging the TV in that this one is crack/damage free. I've asked for an exchange and I think that made the whole process easier. Not only I've gotten a better TV version of 85" Samsung Class Q60B but I've got a 5-year warranty just in case, and paid much less than the first cracked TV. Although the experience as a little shakey, and I understand mistakes happen, I've still got the best deal at Best Buy. The TV was delivered to my home and now I am enjoying it with my family! Thanks Best Buy!
I would recommend this to a friend No remote no manual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed about this purchase. It came without manual nor remote. I got Really disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .hvidal1978,
We appreciate your feedback regarding parts missing from your Q60B TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions on the usage or setup of your TV once your issue is resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Poor quality in tv definition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.low image quality and definition for high price should offer a better quality product
No, I would not recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity of this tv was awful. My expectations was greatly disappointed,
No, I would not recommend this to a friendBrand response from Samsung
Posted .EquilleJ,
Thank you for sharing your thoughts on the picture quality of your Q60B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If you’re still noticing blurring on the screen, try adjusting the Picture Clarity Settings to improve your image. Go to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung 85" Q60B QLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Picture quality is okay. I wish it was more vibrant in color.
I would recommend this to a friendBrand response from Samsung
Posted .EmanuelP,
Thank you for sharing your thoughts on the picture quality of your Q60B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Not Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend $300 more and get the 86" LG model. 10X better. We bought this and had to return it. It won't work with Sonos. The remote can't be programmed. It is a very basic TV. Only upside is it is big and cheap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
It’s unfortunate to hear of the issues that have caused you to return your Q60B TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve assisted in providing settings adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Not worth the price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the upsell, blacks aren’t really black. Has trouble connecting to my Samsung soundbar. I think my days of being loyal to Samsung are numbered. Supper frustrating!
No, I would not recommend this to a friendBrand response from Samsung
Posted .YayFillet,
Thank you for sharing your thoughts on the picture quality of your Q60B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
So that we can better understand the connectivity issues you're experiencing with your Samsung Soundbar and provide further assistance with this, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
QLED made me run back to OLED
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately after install the first thing I noticed was the screen had large portions of the screen that would stay partially lit, so there were splotches of areas that would look absolutely terrible anytime I tried to watch any show that was dark in nature. The other issue was that depending on the angle you were viewing it from you would not see things the same way. I immediately went back to the store and exchanged it back for an OLED tv. I will never go with QLED tv in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
I’m sorry to hear the picture quality of Samsung’s Q60B TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Poor Backlighting
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlighting is poor at best. Darks aren’t dark. We switched it for a Sony
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brannan,
We value your feedback, and regret to hear that you weren’t completely satisfied with your Q60B TV’s picture quality. Please know we are always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Bad picture quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I are big fans of Samsung tv’s. But we were not impressed with the quality of this tv. The picture quality very bad. We ended up returning the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We value your feedback, and regret to hear that you weren’t completely satisfied with your Q60B TV’s picture quality. Please know we are always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
Amazing picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clear picture quality and great sound. Very easy to use features.
I would recommend this to a friend - Pros mentioned:Picture quality
Amazing image
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great imagine and sound. Couldn’t be happier. Definitely recommend it.
I would recommend this to a friend - Pros mentioned:Tv quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv and good dear I like it too much you can't see the movies tea good
I would recommend this to a friend