Customer Ratings & Reviews
- Model:
- QN85Q60BAFXZA
- SKU:
- 6502239
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the 85” Class Q60B QLED 4K Smart Tizen TV's picture quality, ease of use, and color accuracy. Many appreciate the TV's value for its price and the convenience of its remote control. Positive feedback also highlights the straightforward setup process and the large screen size. However, some users experienced slow app loading times.
This summary was generated by AI based on customer reviews.
- Cons mentioned:App functionality
Great quality, super thin and I love samsung tvs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing i dislike was when I was setting up and got done it was a little slow at loading apps but now it got a little better.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Tv I love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so big in good quality, good sound and very like the colors
I would recommend this to a friend - Pros mentioned:Picture quality
Can’t beat if for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great for the money! Looks great in the theater room! Sound quality could be improved.
I would recommend this to a friend - Pros mentioned:Ease of use
Beautiful TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Easy set up. Packaged perfectly. Can’t go wrong with this one.
I would recommend this to a friend - Pros mentioned:Picture quality
Flat Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new flat screen!! Excellent installation by Geek Squad!
I would recommend this to a friend AMAZING!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is AWESOME!!! It boasts a very high quality color display. The stock speaker sound is comparable to some sound bars. I have it hung above my fireplace. It adds an amazing anesthetic conversation piece to our family room
I would recommend this to a friendAwesome TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very awesome TV for sports and gaming. The processors in the Q80 make a big difference in quality of gameplay in love sporting events. And the game mode is out of this world. You get a lot of tech in this tv that is high quality and worth the money
I would recommend this to a friend- Pros mentioned:Picture quality
Cloudy white spots on screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this tv for 23 days. This is a great tv. I like everything about it except the issue that I just noticed was cloudy white spots all over the screen during the dark scenes of any movies. This is my first defective Samsung tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mart,
Thank you for sharing your thoughts on the picture quality of your Q60B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Geek squad knocks it out the park!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad knocked it out efficiently and on time as per the order. TV looks awesome!!! 85” is the real deal
I would recommend this to a friendLooking good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to have everything we were looking for.wish i had purchased govee lites with tv
I would recommend this to a friendDisappointed...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an out of box TV that said it only had a missing stand to find out it actually had shadowing and dead pixels... No I must wait for a couple weeks to have it looked at by Geek Squad to see if they can fix it cause I bought a warranty. Disappointed to say the least.
No, I would not recommend this to a friendSamsung always best and worthy buying it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this tv to my friends . Good product and good picture clarity
I would recommend this to a friendQ70
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps a lot with gaming on the next generation consoles
I would recommend this to a friendCould be a great tv, but the white spots...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad tv, but, we went through 2 before going with the NEO due to some white spots in dark scenes. the pictures are from the original and the one they swapped out before the NEO
No, I would not recommend this to a friendBrand response from Samsung
Posted .zero,
We appreciate you sharing your experience with Samsung’s Q60B and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung Neo QLED TV, please know we are always here to help. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Poor quality for what it costs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has white background spots all over. I expect better for the cost of it and the fact that it's a Samsung Tv. Definitely going to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulaZ,
Thank you for sharing your thoughts on the picture quality of your Q60B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
My screen was defective.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is big and beautiful on most shows, but I noticed an issue on tv shows and movies with darker scenes. The dark scenes showed that the TV I had was defective. The screen showed blotches and I could not find a way to fix it. I ended up returning it and just paying more for a 77” Sony Oled. I’m not going to bash Samsung because I would think that this issue is not common because they wouldn’t sell any TVs if this was normal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BulletproofPig,
I’m sorry to hear that your experience with Samsung’s Q60B TV has fallen short of your expectations. Your feedback is very important to us and will be shared with our internal product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
White haze on dark screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV up and running for a little over 4 weeks. Starting to notice the same thing others have pointed out with the white clouds on dark scenes. Its very distracting and annoying. Going to call Best Buy to see what can be done. Hoping I can trade for a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ladiss0910,
Thank you for choosing Samsung’s Q60B TV and for sharing details of your image quality. To optimize your picture quality, please be sure your TV is running the latest firmware update. You can check this by going to: Settings > Support > Software Update.
You may also want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Unfortunate events
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It TOOK 3! TVs to get one without this issue. Don’t ask me why I kept the faith. Today I received one that finally does not have that white cloudy light thing going on. They say there must have been a bad batch of TVs and I just so happened to get three of them. I don’t know if I would even recommend this tv. Perhaps pay a little more for the one that is a step up. Very frustrating to have to put up and take down a very heavy tv three times. Those are both TVs in the photos. Even the pattern of the damage was similar. Almost a circular pattern. Keep in mind for this tv you may need to buy a sound bar. Built in Speakers suck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Felicia,
Thank you for sharing the issues you've experienced with Samsung's Q60B. We appreciate you giving us a chance to make things right, and for your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this tv and it’s size. Don’t get me wrong it is an amazing tv but i started noticing some cloudiness on dark screens im not sure what you would call it but i will be returning it. Hopefully to get something better than this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justme,
Thank you for sharing your thoughts on the picture quality of your Q60B TV. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
QLED fail
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I def didn’t get a QLED screen like I fell in love with at the store. Waited a week and got a hold of BB. New one coming. Either I got a defect OR not a QLED tv…screen is just like our 65 inch. Just bigger.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JanisM,
I’m very sorry to hear of the issues you've initially faced with Samsung's Q60B TV. We appreciate you giving us a chance to make things right, and for your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist