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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 217 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are impressed with the excellent picture quality and large size of the 85” Class Q60D Series QLED 4K Smart Tizen TV (2024). Many appreciate the sleek, modern design and the ease of setup. Positive feedback also highlights the impressive screen size. The TV's weight is noted as both light and heavy depending on the user's perspective.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 217 reviews
  • Rated 5 out of 5 stars

    The best tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a recommendation from the Best Buy salesperson about this TV and I didn't regret buying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A huge tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful tv . Was very easy to ordered. And the service was excellent when I pick it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome delivery service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth delivery, delivery delivery driver was awesome , good stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    80in tv samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price, sales rep helped me out alot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you to great staff at Alamo Ranch! So pleased with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv looks great loved the help from all employees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like best buy products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customers service are excellent, product also very durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and plenty of delicious food. Very pleased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great. Blacks look grey at times. would not Rec

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      JesseS,

      We appreciate your thoughts on the picture quality of Samsung’s Q60D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.

      Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
      ...and select the mode that best fits your usage:
      1. Standard: Is the default mode suitable for general viewing environments
      2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
      3. Eco: Provided to save energy
      4. Movie: Suitable for watching TV or movies in a dark room
      5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.

      You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).

      For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Great value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad the Geek Squad was available to set it up! It’s a little different navigating through the viewing options. But we will get used to it. Otherwise, great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nancy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my TV it’s great service was awesome I would highly recommend you to my friends

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung q led

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv I really love it.and I will recommend all my families and friends to buy the same

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy at best buy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Great advice of how to carry the tv to my house from the guy that sold us the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv easy to mount.amazing refresh rate and clarity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great very good quality I would recommend it 100 %

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    85 inch TV we bought is nice. The sales guy was good. Manager was not so great of the Springfield Or store. Had trouble with delivery so we rented a van to get our tv. Got a credit for the inconvenience from the Corporate office not the store manager so it all turned out alright. Next time we need an electronic ill probably go somewhere else

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      ShannonR,

      We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 3 out of 5 stars

    Expectations

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has nice graphics, but the reason that I am giving this review 3 stars is because I've had to replace the TV within a 2 month period. The first time it was cracked in the bottom, second time it seems there were issues with the speakers where it sounds like it blew out and now have my 3rd replacement so let's see how things go. I was expecting a better experience but now I have doubts on the timeframe it will last

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Anonymous,

      We appreciate you sharing the issues you’ve initially experienced with Samsung’s Q60D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.

      Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing tv. Great picture quality! This is the TV to buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and love this Television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV i love how good it works great product

    I would recommend this to a friend