Customer Ratings & Reviews
- Model:
- QN85Q70DAFXZA
- SKU:
- 10961924
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
85” tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed and sound is bad. Found that the sound was objectively an issue and they became combative with me although they had a sound card with them. 4 x came out. Will not refund because thhy want 2 successful repairs. Technician keeps coming out sees the sound at 60 and says its that way washed out and needs CC to understand the dialogue. Whatever killed the screen and sound will fail after warranty. Would not recommend Samsung for service and if you get a bad product it will be you that eats the costs. PS I could not find a bad review anywhere. Seems to be scrubbed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate you sharing the details of your sound issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV is good. Geek Squad install was great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, even better install process. The Geek Squad installers were very professional and detailed.
I would recommend this to a friendJust what I needed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was what I wanted and the guys who came to install did a good job
I would recommend this to a friendSamsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv no issues at all It provide great quality
I would recommend this to a friend85" samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service rep was courteous and patient with us. It came a few days late but we are pleased.
I would recommend this to a friendNOT HAPPY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled an appointment to have technicians look at my sound bar on March 11 they never call me and never showed up. I'm not happy at this point.
I would recommend this to a friendTv 85 inches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and outstanding service! Will keep using Best Buy for all our electronics needs!
I would recommend this to a friendGreat Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. Friendly staff and they were very knowledgeable. I was able to get in and out quickly.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and better service from the store team. We are very happy
I would recommend this to a friendhappy birthdayG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice lady that work with my granddaughter & myself. husband was very happy with birthday gift.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Happy with service. The store had a great price
I would recommend this to a friendResolution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t met the quality that I’m looking for! It’s a good TV but not for me…
I would recommend this to a friendBrand response from Samsung
Posted .MarkA,
Thank you for sharing your thoughts on the picture quality of your Q70D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Flat screen TV, let's focus on the big picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice t, v, but still has some problem with glitching.
I would recommend this to a friendBrand response from Samsung
Posted .DoreenM,
Thanks for your review. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
so far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered yesterday, it is looking great so far
I would recommend this to a friendBrand response from Samsung
Posted .SoniaS,
Thanks for taking a moment to review Samsung’s Q70D TV. If you’re experiencing specific issues which caused you to give this a negative 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Bad service and damaged product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product defective and bad service. I did not received it on the original date. The rescheduled date, I received an open box item. The third time the product was damaged and I had to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuancarlosR,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
