Customer Ratings & Reviews
- Model:
- QN85QN85AAFXZA
- SKU:
- 6451491
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the 85" Class QN85A Neo QLED 4K UHD Smart Tizen TV's excellent picture quality and vibrant colors. Many are impressed with the large screen size and find it perfect for gaming and watching movies. While most customers are pleased with their purchase, some mention issues with sound quality and glare.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great but Sonos Arc problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 2 starts because of my Sonos Arc problem. Good picture shows glare of any light in the room. So make sure your room is dark. My complaint is having problems with my Sonos Arc with it. I have it plugged into the e-arc port on the TV but sometimes no sound. It only happens when using the Apple TV 4k. This is s known issue. Just Google it. To get it to work, I have to go out of app and go back into it. Sometimes I have to do this 3 or 4 times. I have now noticed that on Netflix as I am searching for something to watch, it will have sound then I go to the next program, now I have no sound. Very frustrating. Mostly happens in Netflix but happens in all my apps.
No, I would not recommend this to a friend Samsung 85" QN85A 4K TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful! So glad to have had the help of Brian Goodwill to help us get this set up along with all the other accessories to make our home entertainment set-up worth every penny we invested!
I would recommend this to a friend- Pros mentioned:Picture quality
Excellent tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv, and the sound is awesome, i love it.
I would recommend this to a friend - Pros mentioned:Picture quality
DAMAGED HDMI PORTS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the tv is great and picture quality is amazing when streaming hd or 4k videos from streaming services but as far as watching content from my cable provider the picture quality drastically falls for the worst. I'm also extremely disapointed with my purchase. I paid for a brand new set but it is evident I was given a used one. Three out of the four hdmi ports arrived damaged and there were cosmetic imperfections throughout the back cover, scratches and white scuff marks that look pretty bad. I am almost certain this tv was mounted on a wall previously. If I am paying Best Buy full price for a brand new unit why are they giving me a used on? I had to rent a vehicle to pick this unit from the warehouse and that too was a headache because the warehouse was short staffed. I thought I was buying a good quality item but ended up buying a terrible headache instead.
I would recommend this to a friendBrand response from Samsung
Posted .PeterKearins,
We appreciate your feedback regarding the damage your TV's HDMI inputs exhibited upon opening and setup. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue is resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Overall I am writing to say that I’ve had a good e
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I am writing to say that I’ve had a good experience with Best Buy and the geek squad for delivering and hanging our picture our TVs on the wall I want to thank you
I would recommend this to a friendGreat intallation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad that came out and moved one TV and mounted the new one did a great job and made sure that we understood how everything worked.
I would recommend this to a friendMr.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with your service in buying my new television but your billing system for Rewards and Price Match is totally confusing
I would recommend this to a friendGeat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv if you find it at the right price. I Bought it in open box satifactory condition and its great
I would recommend this to a friend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv for the price range Vide viewing angle No issues with light hitting from sides but any lightbulbs in-front will reflect like a rainbow on the screen
I would recommend this to a friendBrand response from Samsung
Posted .Ebin,
Thank you for your review of the QN85A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
My best buy technologies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent equipments and service. The order received as requested. The QLED technology is amazing and light refraction works great.
I would recommend this to a friendSamsung 85" beauty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales team recommended the Samsung 85" QN85A. Bright picture, easy setup, beautiful styling all in one package.
I would recommend this to a friendTV Install Rocked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV and the install crew was amazing. Thanks so much and look forward to doing it again.
I would recommend this to a friendBest family time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV to see movie with the family used all the apps from the tv I learned this tv project 4K from the app
I would recommend this to a friendAMAZING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. Got it in the 75” and 85”. Definitely recommend 85” along with the new sound bar.
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great employees at the store and Geek squad Thank you so much to Jason David Perry and his helper
I would recommend this to a friendPerfect Clear Tizan Set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loads of functions. Still figuring them all out. Like my own private movie theatre.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and the brighter screen works well to eliminating the glare from sources in my house.
I would recommend this to a friendAwesome tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv ever! Must have!!! We purchased the tv and sound bar it’s a game changer.
I would recommend this to a friendMust have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV! Definitely must have. Great price and great customer service
I would recommend this to a friendPicture is ridiculous great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Streaming options are superior. This is everything that it's cracked up to be.
I would recommend this to a friend