Customer Ratings & Reviews
- Model:
- QN85QN85AAFXZA
- SKU:
- 6451491
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the 85" Class QN85A Neo QLED 4K UHD Smart Tizen TV's excellent picture quality and vibrant colors. Many are impressed with the large screen size and find it perfect for gaming and watching movies. While most customers are pleased with their purchase, some mention issues with sound quality and glare.
This summary was generated by AI based on customer reviews.
No replacement for QN85A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was returned due to issues with the base stand ..TV was not straight and best buy did not have a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nothingbuttrouble,
Thank you for sharing your review of the Samsung QN85A TV. We appreciate your feedback regarding the TV's stand and will share it with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Returned it and got an OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of blooming! Don't waste your time. I returned it and got an LG OLED.
No, I would not recommend this to a friendsoud issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound spontaneously gets louder and quieter while watching regular tv as well as streaming apps.
No, I would not recommend this to a friendDon’t waste your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Local dimming is atrocious. Game mode is the worst I’ve ever seen in a Tv. Already set up a return.
No, I would not recommend this to a friendFrustrated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this tv 6 days before the picture failed…I loved it until then..
No, I would not recommend this to a friendBrand response from Samsung
Posted .BillG,
Thank you for sharing the issues you are experiencing with your Samsung QN85A TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Stand
Didn’t purchase from BB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Samsung QN85A 85 inch online through my employer and Samsung back on September 11th and was delivered October 18th. And started the return process on the 19th. HDMI ports 1, 2 and 3 did not work. Only HDMI PORT 4 worked. Picture quality using Directv was absolutely terrible. Image was extremely blurry and motion was awful. 4K content streaming thru Netflix, HBO Max and Hulu looked amazing but at times motion was terrible. Sound was real good. We used the stand and it is very inadequate for this size tv. Not really impressed for the amount of money Samsung asks for the is tv. If you choose to purchase this product I wish you the best; hopefully yours will be awesome. My next purchase will be through BestBuy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kbug,
Thank you for your review of the Samsung QN85A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Happy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to the Best Buy website and started comparing TV's. I was looking for a Samsung and located a 85 inch for a great price. I ordered it and picked a delivery date. I was constantly receiving updates on my order and it arrived on time. The unit is great, the picture is amazing. I would definitely purchase again from Best Buy's website.
I would recommend this to a friend - Pros mentioned:Picture quality
Big screen is the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied, great picture. Sales person was excellent and very knowledgeable in this product.
I would recommend this to a friend Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv after 2 years warranty it started flushing lights very bad we called they said it needs to be repaired for almost $1000 very disappointed at this point I thought that was a very good brand to have in a home but bad choice
No, I would not recommend this to a friend- Pros mentioned:Picture quality
good television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this television has great picture and sound and good features
I would recommend this to a friend Great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greta picture Best Buy price guarantee is a pain in the you know what. I’d probably buy from somewhere else if I were you
I would recommend this to a friend