Customer Ratings & Reviews
- Model:
- QN85QN85CAFXZA
- |
- SKU:
- 6536415
Customer reviews
Rating 4.7 out of 5 stars with 474 reviews
(474 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers are enthusiastic about the 85” Class QN85C Neo QLED 4K UHD Smart Tizen TV's picture quality, vibrant colors, and ease of use. Many appreciate the TV's excellent quality and reasonable price for its size. However, some users find the remote control less than ideal and the operating system could be more intuitive. Overall, the positive feedback on picture quality and ease of setup outweighs the negative comments regarding the remote and operating system.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. It gave a pleasure enjoying tv programs.
I would recommend this to a friendRated 5 out of 5 stars
85 in TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! They also installed it. There were no problems!
I would recommend this to a friendRated 4 out of 5 stars
So Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new tv. The updated features life changed
I would recommend this to a friendRated 4 out of 5 stars
Good tv sports
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than lower version the only thing is the tv sound lower than old version that I bought on 2016 Samsung 63000
I would recommend this to a friendRated 2 out of 5 stars
Scan lines
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked great for 1 year, right at 13 months I started getting scan lines that won't go away, firmware, software updates to no avail. My 65" LG is 8 yrs old and still clear as when I first got it. Found out this is a common problem on Samsung TVs. And I'm 1 month past manufacturing warranty. Not worth it.
No, I would not recommend this to a friendRated 4 out of 5 stars
Samsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love thr TV, i just wish it was a little cheaper
I would recommend this to a friendRated 4 out of 5 stars
Great TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I think the color quality isn’t the best.
I would recommend this to a friendRated 3 out of 5 stars
Samsung 85” 85C NeoQLED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what to think of this TV. The original purchased TV started having a dark rectangular box after only having two weeks. I’m having it replaced with the same model so I’ll see how this one goes.
I would recommend this to a friendBrand response from Samsung
Posted .MRich,
It’s unfortunate to hear that your experience with Samsung’s QN85C TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Rated 1 out of 5 stars
BEWARE! Extremely Fragile- No Samsung warranty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted on wall by Best Buy Feb 2024. Everything ok until one month later. Vertical line on left side of screen after concealing wires behind TV. No physical damage to TV but Samsung claimed impact and warranty denied. A TV should not be so fragile that the screen is damaged by the slightest movement of concealing wires. I would not purchase another Samsung TV. Samsung did not stand behind their product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
I’m sorry to hear of the unfortunate situation with a line having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation. You can read more about our warranty here:  https://www.samsung.com/us/support/service/warranty/QN85QN85CAFXZA/
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Remote
Rated 5 out of 5 stars
Awesome, awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Astounding picture. If you’re looking for an 85” TV and don’t want to shell out $10k, look no further than this TV. I bought it from Best Buy on 8/10/24. I wanted to have it for a couple months before I reviewed it. I’ve had a 65” plasma (Panasonic) and a 75” LED (Sony). This 85” Samsung blows the Sony away so far as picture quality is concerned. The plasma’s deep black may be a skosh (sic?) better, but overall, even at 20” larger, this picture is better. Some have complained about the remote. Really?? The remote is thin (both width and thickness) but that’s a bad thing??? Who cares? Takes up less space. The remote is solar and Samsung should have included the charger, but I got it online for like $10 bucks. The set itself is awesome. I paid $2k for it at Best Buy and frankly, it’s worth much more. If you buy this set you will be very happy, believe me. God is good.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Incredible!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deep, rich colors and great brightness and contrast! Setup was very easy. I heartily recommend this set…. Perfect for all viewing; especially sports!
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Picture quality
Rated 5 out of 5 stars
Samsung 85" QLED TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture quality. Some 4K programs look 3D. Color is great. Easy to set up and use. It's nice that the manual is an e manual you can access online instead of trying to find what you need in a paper manual.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Great TV!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great colors and really dark blacks. This TV is great for gaming with vivid colors and still visible and clear in the dark scenes of a show and movie. I would definitely buy this again. A little pricey, but worth it! I use a sound bar that I already had, but the TV's speakers as sufficient/good enough in our living room as well. Great sound, picture, and brightness all around.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Operating system, Remote
Rated 4 out of 5 stars
Happy owner....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, the picture quality is really stunning, and it does it all without using as much energy as my old 65" TV... it loses a star because of the Samsung operating system which is not super intuitive and the remote controls are just 'ok'.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Stunning Picture Quality and Advanced Features!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung 85” Class QN85C Neo QLED TV, and it has exceeded my expectations in every way. The picture quality is absolutely stunning, with vibrant colors, deep blacks, and excellent brightness, even in a well-lit room. The Neo QLED technology really enhances the viewing experience, making movies, sports, and gaming incredibly immersive. The large 85-inch screen is perfect for creating a home theater feel, and the 4K UHD resolution ensures every detail is crystal clear. I’ve been particularly impressed with the HDR performance, which brings out incredible depth in the visuals. The Tizen Smart TV platform is easy to navigate, with quick access to apps like Netflix, Hulu, and Disney+. The remote is intuitive, and I love the voice control integration with Alexa and Google Assistant. As for the sound, the built-in speakers deliver decent audio quality, but pairing it with a Samsung soundbar takes it to another level. Overall, this TV is a fantastic investment for anyone looking for top-notch picture quality, smart features, and a premium home entertainment experience. Highly recommended! Pros: • Incredible picture quality with vibrant colors. • Smooth navigation with the Tizen Smart platform. • Great gaming performance with low input lag. Cons: • Pricey, but worth it for the quality. This review highlights the TV’s key features and value while remaining balanced. Adjust it to match your personal experience!
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Samsung - 85” Class QN85C Neo QLED 4K UHD Smart T
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to wait a little while after my purchase to write a review to make sure there were no issies with this TV. It has now been a month and it is absolutely amazing. The picture quality is fantastic! It has alot of features with is plus and the price is reasonable for an 85". Because it is a flat screen the speakers are not on the front so if you like it loud or the effects of surround sound you will want to purchase a surround bar.
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Picture quality
Rated 5 out of 5 stars
Best TV ever?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear, crisp, easy to use, BIG, brilliant colors - it's just fabulous
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Perfect Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been a fan of Samsung tvs since 2015 and this is my best one yet ... the picture is superb and the price is just right. Couple this with a good receiver and it gets even better!
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Operating system
Rated 5 out of 5 stars
Beautiful picture!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture! Delivery was great, set up and wall mounting was fairly easy as long as you have two strong people. Sound is average but is easily fixed with a decent sound bar. My only issue was the Tizen operating system once stopped working for a few hours. Couldn't stream anything even though there was nothing wrong with my internet connection. Not sure what that was about, but the next day it was fine and has been ever since.
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Picture quality
Rated 5 out of 5 stars
NeoQLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is clear and colors are vibrant. Easy set up and able to load all our streaming apps.
I would recommend this to a friend








