Customer Ratings & Reviews
- Model:
- QN85QN90AAFXZA
- SKU:
- 6451484
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, large screen, color, and price of the 85" Class QN90A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as "awesome" and "amazing", and appreciate the large screen size and vibrant colors. Many customers also find the TV to be a great value for the price. However, some customers have concerns about the TV's glare, limited number of HDMI 2.1 ports, and occasional local dimming issues.
This summary was generated by AI based on customer reviews.
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift to my husband. We both love it. Well pleased.
I would recommend this to a friendSamsung 85
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this television almost 6 months. it is very good
I would recommend this to a friendGreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality love it. Always been a huge Samsung fan.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television and great customer service/support!
I would recommend this to a friendGood value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DJI has a good reputation and quality. I have flown RC for years including drones.
I would recommend this to a friendworth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get your moneys worth!! cant go wrong with it.
I would recommend this to a friend- Cons mentioned:Glare
Lots of problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this TV in May 2021 for my Living room. The TV has lots of issues: 1. The internet is slow. I use network cable and get 30mps with 100 ping while my native connection is 10ms and 800mps. I checked cables and ran a bunch of tests. I have no idea what kind of crappy network card they have in this TV. 2. Operating system sucks, with ads everywhere. 3. colors suck, especially too bright whites 4. Sound issues: I have a high end sound system and constantly issues with eARC. 5. processor issues: the TV reacts sluggish like it has too little processing power. 6. Remote does not work most of the time. I have charged it several time, but still often it just does not work well. It would be a nice remote if it would work (the universal remote is great, works with apple tv and cable, it just is unreliable) 7. This TV is supposed to not glare, but it glares a lot more than the q80 from 2020 i have in bedroom. Overall horrible experience. But a few amazing things: TV is great if it would work and the colors would not be off. Love the PC connection options.++
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Q90A,
Thank you for choosing Samsung's QN90A Neo QLED 4K TV and for sharing the issues you have experienced with this TV. Your TV features Object Tracking Sound which tracks the action with strategically placed dynamic speakers and Adaptive Sound which automatically adjusts audio to enhance everything from dialogue to music and sports.
You can select a sound mode that you prefer for a content type or your listening environment. Go to: Settings > Sound > Sound Mode
You can also customize sound with Expert Settings. Go to: Settings > Sound > Expert Settings
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
You can also go to: Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
We appreciate your feedback regarding screen glare as well. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
For further assistance in troubleshooting your Internet connectivity issues as well as additional settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Month Review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine TV haven't got everything setup yet so I'll have more to say later.
I would recommend this to a friendTv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, happy with the purchase. Would recommend
I would recommend this to a friendRemote power cord missing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only problem with this purchase is that the TV remote was not delivered with a power cord
I would recommend this to a friendSpot
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a spot in the screen less then a year having it.
No, I would not recommend this to a friendTerrible Picture Quality while viewing SDR Content
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The contrast on this TV while watching SDR content is terrible. The Tizen OS is terrible. I bought the TV based on RTINGS reviews and was disappointed. I returned it for the Sony X90 and could not be happier.
No, I would not recommend this to a friendHmm?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great TV but I can't really say that this TV blew me away. That is why I returned it. Too expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hmmm,
Thank you for sharing your review of the Samsung QN90A TV. Your details regarding your experience are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
q90a 85" rainbows
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, great size. However, I've started to see rainbows across the screen. They come and go. Not sure where that came from. It's two lines that quickly show up and disappear from the screen.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your experience with your Samsung QN90A TV. So we can better understand the the rainbow image you are seeing and provide you with troubleshooting assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
It's a TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a TV looks small in the room. Should have gotten a bigger one.
No, I would not recommend this to a friendRob
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely stressful and unreliable service . Definitely recommend NOT using GEEK Squad.
I would recommend this to a friendFirst bad, second good, exchange a pia
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV but disappointed the first TV delivered did not work--screen flickered. Waited several weeks for exchange but found out the person I spoke w/about the return did not process the order correctly so further delay. Second TV seems to work great so far and the delivery teams were great both times.
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good tv. Resolution and interaction very well.
I would recommend this to a friendGood tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, not great but is does the job is supposed to do.
I would recommend this to a friendSamsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality in not very good and the colors are not natural.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sand,
Thank you for sharing your thoughts on the picture quality of your new 2021 QN90A Neo QLED TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
To ensure that your TV’s picture is optimized, be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist