Customer Ratings & Reviews
- Model:
- QN85QN90AAFXZA
- SKU:
- 6451484
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, large screen, color, and price of the 85" Class QN90A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as "awesome" and "amazing", and appreciate the large screen size and vibrant colors. Many customers also find the TV to be a great value for the price. However, some customers have concerns about the TV's glare, limited number of HDMI 2.1 ports, and occasional local dimming issues.
This summary was generated by AI based on customer reviews.
Reflective technology is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reflective technology is terrible. I have recessed lights which cause a rainbow effect on the tv and it’s annoying. Also, if you have any windows near the tv, you will need to close the blinds/curtains or it’s noticeable on the tv.
No, I would not recommend this to a friendIt's O.K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not think it is worth the money. I would give it a 5 star if it cost 1k less. For $2600 I am not impressed.
No, I would not recommend this to a friendGood TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good but did not live up to my expectations with performance. The color is no different than that of a cheaper brand in the market.
I would recommend this to a friendGlare is too noticeable.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t always want to watch the tv with the lights off. Rainbow spectrum glare on screen is to distracting to watch with lights on.
No, I would not recommend this to a friendScreen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen shows a lot of glare when light are on in the room.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Swkk,
Thank you for your review of the QN90A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
good but...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not for my eyes, too bright, eye is uncomfortable.
No, I would not recommend this to a friendI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not the best out of the box. I prefer a tcl 6 series for the price
I would recommend this to a friendPass!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont mistake this for the quality of OLED. QLED is no where near as good.
No, I would not recommend this to a friendRipoff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't use audio pass through. This tv has so many glitches, it's not even funny. Garbage. If i plug the Xbox into the tv, then to the receiver, there's a huge lag in audio. Ive tried fixing it many times, but its so frustrating that i just give up. It needs the digital audio delay to go into negative numbers. If i plug my xbox intuitive the receiver directly, then put picture out from the receiver, then i only get 60hz, w my Dolby atmos. Complete ripoff. Im forced to use optical audio output, and now, there was an update, and my tv wont even sense the receiver through eArc at all anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StevieKaySpeaks,
Thank you for purchasing the Samsung QN90A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1805.4 which includes updates to address input device performance, as well as the lip sync issues you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
After performing any necessary firmware updates, please also be sure you are using a high-speed HDMI cable with Ethernet Channel sometimes called HDMI HEC cable. Make sure you have also enabled HDMI-eARC in the Expert Settings menu.
Please know that our 2021 TVs also have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which can also add a delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Works for many, not me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not the TV for me. The dark scenes tended to ghost and HDR only made it 10 times more noticeable. The TV also caused me a fair amount of Eye strain. I can honestly say this TV is too bright.
No, I would not recommend this to a friend- Cons mentioned:Glare
Don’t buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv doesn’t turn on quickly, says input is wrong. A lot of glare and can see everything in room when watching tv
No, I would not recommend this to a friend Only ONE remote can be paired at a time!!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a BIG problem with this otherwise good TV for anyone who does NOT live alone. Apparently all of the Samsung engineers MUST live alone. EVERY multi-person household needs MORE THAN ONE working remote for each TV. These VERY EXPENSIVE Samsung TV's were only designed to allow ONE working remote for each TV. PLEASE!!!!! Why can't Samsung fix this????? And if they have engineered a fix, please tell me what it is.
No, I would not recommend this to a friendNope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big but trash quality of a screen. Not bright or good in a basement
No, I would not recommend this to a friendPicture goes out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this now for almost 2 months. Picture keeps going out. Constantly have to put it into self diagnosis and wait for the picture to come back. Time to see how the warranty works.
No, I would not recommend this to a friendDied after a week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one week the television started flashing constantly and a section of the screen had a dark band going through it. We are now waiting on Samson to send a technician to analyze the problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ronb,
We appreciate you sharing your experience with the QN90A TV and for your patience while waiting for your service appointment. Should you need further help after your service is complete, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Agents are also available via LiveChat and can be found at the ‘Support’ link on the Samsung website homepage.
~ Samsung Specialist
Poor Quality at a Premium Price Point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have 6 Televisions in the house all of older ages, all but 1 is a Samsung. The picture quality of the older tvs without any adjustment is better than this tv is after spending hours of calling Samsung and making adjustments. I plan to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg,
Thank you for purchasing the Samsung QN90A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Tv opinion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was not as clear as I thought the picture would be !!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sdperez:
Thank you for purchasing the new 2021 QN90A Neo QLED 4K Smart TV and for sharing your thoughts on image clarity. Our exclusive Neo Quantum Processor 4K is designed to analyze the signal, source, and content scene-by-scene to optimize your 4K clarity. You get our finest picture ever with Color Volume 100% Quantum Dot giving you a billion shades of color.
There are several picture settings you may want to try to adjust your image to suit your personal preferences.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. Filmmaker Mode™ is a trademark of UHD Alliance, Inc.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image. For pictures with a lot of motion, such a live sports, you can make adjustments to optimize your image in Picture Clarity Settings.
If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Open your package right away in the store if you c
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold me a broken TV, moved into my new home set up cable services 3 weeks later and when I connected. The screen was damaged…, only to be told that I had go past the 14day return period, thanks Best Buy…
No, I would not recommend this to a friendantiglare king
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned the very next day that antiglare crap ruined the tv all i could see was the rainbow effect across entire screen
No, I would not recommend this to a friendGreat TV....Temporarily
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died within 11 days of purchase, went to a black screen and will not turn on.
No, I would not recommend this to a friend