Customer Ratings & Reviews
- Model:
- UN85U8000FFXZA
- SKU:
- 10517861
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price can’t complain, you get good quality and size.
I would recommend this to a friendSamsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and the guys that did the set up was great
I would recommend this to a friendRemote is small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great TV but if you have bigger hands the remote is tiny...
I would recommend this to a friendDisappointed in customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was delivered damaged and Best Buy cannot deliver a replacement for 2 weeks .not very pleased with the customer service level for replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeffreyL,
We appreciate your review and patience while awaiting your replacement TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Discontented customer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. Getting Best Buy to replace a damaged item, not so much. I called customer service virtually every day after we realized the TV was damaged. The replacement was finally delivered early this week, only after I sent an email to the CEO of Best Buy. I'm very frustrated with the lack of response from Best Buy and will likely not purchase anything from you in the future.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MikeM,
Thank you for your feedback and patience while dealing with the hassle of an exchange. Please know Samsung is here for you if you ever have product questions or need help. You can reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by selecting ‘Support’ on our website.
~ Samsung Advisor
Broke within a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received TV on December 15, 2025. January 14, 2026 TV would not power on. Contacted BestBuy through chat feature. Representative gave two options: 1) Bring into local store to troubleshoot, but would void warranty. 2) Contact Samsung. Ridiculous. Where's the support? Spent good money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kolbstergurl,
We're very sorry to hear that your TV will not power on. Please try these steps:
1. Power cord check: Ensure the TV’s power cord is securely connected at both ends and not visibly damaged.
2. Wall outlet check: Plug the TV directly into a working wall outlet (not a surge protector or power strip) and look for the red standby light near the bottom edge of the TV.
o Solid red light: Press the power button on the TV (underneath the Samsung logo) or use the remote.
o No light: The TV isn’t getting power.
o Blinking light: The TV may require service.
3. Test the remote: If the standby light is on but the TV won’t power on with the remote, try using the power button on the TV itself.
4. If the TV turns on but there’s no picture, try pressing the Home button. If the menu appears, check for correct source selection or potential external device issues.
If the issue continues, please reach out so we can help with further diagnostics or service. Call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, or chat with us online via the ‘Support’ link on our website.
~Samsung Advisor
Didn't care for this particular Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't satisfied with this television, the color quality wasn't as brilliant as the older Samsung's. I returned mine for a full refund, I'll just wait around until they come out with some better technology.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DarenH,
Thank you for your feedback. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Advisor
Not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For and 85 it blurs in motion it defeats the reason i got it, not to happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertB,
Thank you for your feedback on the Samsung U8000F TV and your experience when watching fast-motion content. If the picture appears blurry or unnatural during high-speed scenes, there are several settings you can adjust to improve motion clarity.
Go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings
• Off: Disables all motion enhancement
• Auto: Automatically adjusts motion clarity based on content
• Custom: Enables manual control of:
o Judder Reduction: Smooths motion in film-based content
o LED Clear Motion: Increases sharpness during fast movement
o Noise Reduction: Helps reduce distortion in lower-quality sources
Additional Picture Controls
• Brightness – Adjust overall image brightness
• Contrast – Controls the difference between light and dark areas
• Sharpness – Enhances the definition of object edges
• Color – Adjusts color intensity for more natural or vivid tones
We hope these settings help improve your viewing experience, especially with fast-moving content. If you'd like further assistance, feel free to reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display already has lines from the LEDs not shining correctly only had it for a month. The back of it is also coming off terrible build quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AAAA,
We're sorry to hear about the screen issues you are experiencing. Please give us a call so we can better assist you. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. Or visit the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, and Warranty Info
• Creating a Service ticket
~ Samsung Advisor
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok picture picture. The remote feels like it wont last long. The hdmi ports are right inline with the mounting bracket which makes zero sense. The power cable inlet was pushed in farther then it should be. Very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user332497,
To better assist you, please contact us at 1-800-SAMSUNG (8AM – 12AM EST daily) or LiveChat with an agent through the ‘Support’ section on our website.
~ Samsung Advisor
Bad Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the processor was bad so had to return for a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TonyJ,
Thank you for sharing your experience with us. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Order not received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could write a review but unfortunately my tv order was just given away to imposters without proper identification and no resolution to their customers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kiara,
I'm very sorry to hear that your TV order was not received. I recommend reaching out to Best Buy directly to assist you with a replacement.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Delivery was a disaster
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was postponed so many times I ended up cancelling the purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelL,
We're very sorry to hear about your delivery experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The image is of excellent quality, and its size is impressive.
I would recommend this to a friendMy TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and fast connection. Looks great in my living room.
I would recommend this to a friendDonna
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again, would love to own one ,size is perfect and sure picture great.
I would recommend this to a friendThe Big Show
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big Beautiful TV. Samsung has a great Picture, Paired up with an Sound bar, its ready for Movie Night
I would recommend this to a friendGreat purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV, works great and so simple to use. I love the layout of the software, picture quality is great, and the simplicity of contacting devices to it.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Simple set up. Only downfall is it doesn't allow DishAnywhere app which we were told by store salesmen that it 100% did, shame on them for lying for the sale! It is easy enough to add the firestick to get that but the entire plan with this TV was 1 remote and 1 plug in because of where it is located ease of use and not having to keep track of a second remote and we told the salesmen exactly that. Best buy failed us not the TV.
I would recommend this to a friendGreat Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up, great clarity and great value!
I would recommend this to a friend