Customer Ratings & Reviews
- Model:
- UN98DU8900FXZA
- SKU:
- 6644820
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers are positive about the 98” Class DU8900F Series Crystal UHD 4K Smart Tizen TV (2025). Specifically, customers find the picture quality to be crisp.
This summary was generated by AI based on customer reviews.
Good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty good. Had to change pickup to delivery.
I would recommend this to a frienddead pixels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has dead pixels after 1 week has dead pixels after 1 week has dead pixels after 1 week has dead pixels after 1 week has dead pixels after 1 week
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi samsungwasher,
Thank you for your feedback regarding the screen abnormalities you're seeing on your TV. To help determine if the issue is related to the panel itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue appears during the test and across all sources (built-in apps, HDMI devices, etc.), it may indicate a panel-related concern.
You can also try displaying solid-color test videos (red, green, blue, black, white) from a USB drive or YouTube. This can help you identify whether any pixels are stuck or not functioning properly.
In some cases, unplugging the TV for a few minutes and rebooting it can help resolve stuck pixels caused by temporary display behavior.
If the problem persists after these steps, the TV may require service. To set up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Have Yet to Receive a Refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product on 12/12/25 and planned on ordering a smaller version and have yet to receive a refund. It is now 1/9/2026 and I still have not received a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShelbyP,
Thank you for your purchase. Please reach out to Best Buy directly to assist you with your refund. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~Samsung Advisor
Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my 98 inch tv it is a excellent quality and feel like a at home movie theater
I would recommend this to a friendBig tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great,delivery was awesome,guys were wonderful and set up was a snap
No, I would not recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, I live this TV. It is large and in charge
I would recommend this to a friendAwesome TV. So BIG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, Intuitive menu and great picture. Love it!
I would recommend this to a friend
