The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 323 reviews
Rated 5 out of 5 stars
Must Buy!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wow… I love my TV. I love everything about it. The picture quality, the size, and all the things I can do with it. Specially my online school.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awful service from Best Buy and Samsung. Awful TV for the price.
This TV can not be worth the price tag, sale or otherwise.
Damage caused by transportation via Best Buy caused this TV to develop air bubbles. Should not be an issue with purchasing the warranty, right? Best Buy will not honor the warranty because the damage is physical and the TV developed issues a day after their 15-day return policy. The Tv was in our Server Room, protected from any elements or from people until our install day. When installed, no damage can be seen, no bubbles formed. 8 hours later, the bubbles formed. In trying to get this issue resolved, I was then tossed back and forth between Best Buy and samsung, both sent out reps, and both confirmed there was nothing they could do and no warranty covers the damage. Again, we did not cause this damage; a pro was brought out to install, and at no point was the area where this all started touched. Our best guess is it was damaged in the factory, during transportation, and we are left to either pay $1800 to fix the screen or be told to kick rocks you're out of luck.
We regret to hear of your experience with Samsung’s DU9000 TV. Please note that Samsung provides a 1-year limited manufacturer’s warranty for brand-new purchases from authorized sellers, covering defects in materials and workmanship. Damage or issues outside of this scope are not covered. Full warranty terms can be reviewed by entering your model number here: https://www.samsung.com/us/support/warranty/
If you believe your situation qualifies, we encourage you to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST daily) or through LiveChat on our website under ‘Support.’
~ Samsung Advisor
Rated 5 out of 5 stars
Love our TV
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this TV and tried the geek squad for
The first time. Everything was perfect, we couldn’t be happier