Customer Ratings & Reviews
- Model:
- MZ-V8P2T0B/AM
- SKU:
- 6447126
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers are delighted by the 980 PRO 2TB Internal Gaming SSD's blazing fast speeds, ample storage space, and ease of installation. Many appreciate its competitive price and seamless compatibility with various systems. While some users experienced issues with heat generation and initial firmware problems, the overwhelmingly positive feedback points to a high-performance drive that significantly improves gaming load times. The reported difficulties with warranty claims should be considered when making a purchase decision.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast nvme Ssd and awesome product. I approve it
I would recommend this to a friend - Pros mentioned:Storage
Great Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to pair with my 1TB 980 boot drive. Unfortunately my MB is unable to utilize 2 gen 4 drives. So its running @ Gen3. Purchased on Black Friday so still a good value.
I would recommend this to a friend Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but the first time I installed it on my ps5 it wasn't reading it even when it was on the correct way i just had to move it a bit and it worked.
I would recommend this to a friendBrand response from Samsung
Posted .Batman:
Thank you for your review of the Samsung 980 PRO SSD. Your experience with installing the drive to the PS5 is very important to us and we will share your feedback with our product team.
Should you ever have questions or need assistance using this product, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you for choosing Samsung!
- Samsung Memory
drive failure after 18 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked great for 18 months. Now when booting up "no install disk found" Samsung Magician reports drive failure
No, I would not recommend this to a friendPS 5 mem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This memory has been helpful for my playstation 5.
I would recommend this to a friend- Cons mentioned:Firmware
Not for current PS5 models.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have updated firmware and the PS5 would not recognize the upgrade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angorogo:
I'm sorry that your experience fell short of expectations. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We look forward to hearing from you soon.
- Samsung Memory
- Cons mentioned:Warranty
Not a fan… anymore.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had 2 of this exact drive fail, and another failure of another Samsung drive. Their warranty is extremely difficult to have honored. Their process is long, complicated and annoying. If they had died in the return policy that Best Buy has, I would have done so. I’ve stopped buying Samsung drives altogether.
No, I would not recommend this to a friendBrand response from Samsung
Posted .drahtuos:
Thank you for sharing your review of Samsung’s 980 PRO SSD. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. If given the chance, we would love to make things right.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We hope you’ll give us a chance so we can provide you with the excellent experience we strive for.
- Samsung Memory
Windows 7 not working on my computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took so long to figure out formatting and settings to get it to work. New computer has windows and couldn't get it to work on windows 7 platform
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidW:
We always aim to deliver a great experience, and it’s unfortunate to hear the 980 PRO SSD did not meet your expectations.
Should you have any additional questions or need assistance using this product, know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you for choosing Samsung for your memory storage needs.
- Samsung Memory
Nightmare
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This drive was bad when installed. It took multiple visits and phone calls to the Geek Squad to determine what the issue was. I kept getting the dreaded blue screen every few days and my battery kept overheating even with the suggested cooling pad. I am not a gamer, just an accountant using Excel. Geek Squad shipped away my device and they kept it for a month and half. Actually, they didnt even replace my 2 TB SSD. Im trying to get this resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Frustrated:
I’m very sorry for the difficulties you’ve experienced with your 980 PRO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 980 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
- Samsung Memory
Slower speed than advertised
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well-made SSD - I purchased 3 of these, fast, but... all three run lower than the advertised speed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dean:
Thank you for purchasing the Samsung 980 PRO NVMe SSD and for your review. We appreciate you sharing your experience with performance speeds. Your 2TB drive was engineered to deliver speeds of up to 7,000MB/s Seq. Read and 5,100MB/s Seq. Write.
Benchmark test results may differ depending upon the system environment, host software and hardware configuration. I encourage you to call Samsung Customer Support to better diagnose and assist you with your speed issue.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
- Pros mentioned:Ease of use
Awesome product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was so easy to install. I absolutely love it. I can put more games on my PS five now.
I would recommend this to a friendBrand response from Samsung
Posted .CharlesM:
Thanks for choosing the Samsung 980 PRO SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for choosing Samsung for your memory storage needs!
- Samsung Memory
Install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only because i couldn’t install it my self other then that it’s a decent product!
I would recommend this to a friendBrand response from Samsung
Posted .Ayeeitspa:
I’m sorry for the difficulties with your SSD’s setup. Your experience is very important to us and we will share your feedback with our product team.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
Ps5 ungrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you own a ps5 get this already .easy to install and the screw to keep it in Place is already inserted inside the storage bay ..very easy to install
I would recommend this to a friendWorth the premium price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best m.2 drive you can buy, in my opinion. Samsung is usually a little more expensive than the other brands but it’s worth the price for the quality!
I would recommend this to a friendMy drive died shortly after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 1 year and 3 months. I barely used 500GB out of 2TB and have only 14TB total written over it's life. The drive went into Read Only mode, crashed my server and the SSD failed SMART diagnostics: SMART overall-health self-assessment test result: FAILED! - available spare has fallen below threshold - media has been placed in read only mode Product registration form on Samsung's site was broken so I couldn't even set up an RMA online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .dleclair:
I’m very sorry for the difficulties you’ve experienced with your 980 PRO SSD and a less than perfect experience with getting support for your SSD. We completely understand your frustrations, and we are here to help.
Please try contacting our Memory Customer Service directly via the below options so that we can better investigate your issue and assist you with step-by-step troubleshooting or warranty service.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We look forward to hearing from you soon.
- Samsung Memory
Don’t waste the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this less than a year in a computer that is only used about 3 times a week at most and it failed. This is completely ridiculous! Don’t waste your time on this brand, get something better.
No, I would not recommend this to a friendAs fast as the speed of smell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a macbook pro 17 inch with a samsung sata drive built into it that runs faster than this. I don't get what the hype is all about. I refuse to ever give a samsung product a good review ever again at this point. These products are unreliable to a T. I only got this because I needed to get something in a pinch and this was all that was available. I'm at the point where I have this, which is not even all that fast, their 4k tv, which is garbage and unpredictable, and their phone which is overpriced and drains the battery faster than I've seen to date. I cannot stress enough how bad these products are. If it says samsung on it, get something else. These products have a shorter lifespan than a baby hamster with a hungry mother.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndrewS:
I’m sorry to hear that your Samsung 980 PRO SSD did not meet your expectations. This is not the quality we expect from our products.
We appreciate you sharing your experience with us. Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
Samsung stands behind the quality and performance of every 980 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
We hope you’ll give us a chance so we can provide you with the excellent experience we strive for.
- Samsung Memory
Fast gaming nvme
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 980 pro has one of the fastest loading times I’ve experienced in game. Highly recommend!
I would recommend this to a friendFast and priced well.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast memory! The two terabyte is a great price during the holiday discount season.
I would recommend this to a friendFantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the buy, great load speeds and havent seen and performance issues 10/10
I would recommend this to a friend