Customer Ratings & Reviews
- Model:
- MZ-V8P2T0B/AM
- SKU:
- 6447126
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers are delighted by the 980 PRO 2TB Internal Gaming SSD's blazing fast speeds, ample storage space, and ease of installation. Many appreciate its competitive price and seamless compatibility with various systems. While some users experienced issues with heat generation and initial firmware problems, the overwhelmingly positive feedback points to a high-performance drive that significantly improves gaming load times. The reported difficulties with warranty claims should be considered when making a purchase decision.
This summary was generated by AI based on customer reviews.
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product - Would purchase again- Integrated very well with my system.
I would recommend this to a friendDoes its job.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only wish companies would sell these packages with the mounting screw.
I would recommend this to a friendSuper fast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grest for the PS5. But you’ll need a heatsink to install properly.
I would recommend this to a friendAlways get the Pro Samsung Models
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always get the best for your machine. a must have for your rigs
I would recommend this to a friendFantastic Gaming SSD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic gaming hard drive and was able to get it on sale.
I would recommend this to a friendExcellent Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As always, Samsung products work like the are suppose too.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None. None
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok ok ok ok ok ok ok. Ok ok ok ok ok ok ok
I would recommend this to a friendDied after only 1.4 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after only 1.4 years. woke up and turned on my pc to find that the ssd was corrupted and a ton of bad sectors were found. It was unrecoverable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AustinC:
I’m sorry to hear that your Samsung SSD did not meet your expectations. This is not the quality we expect from our products.
Samsung stands behind the quality and performance of every 980 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Warranty Info
c) Contact Us
We hope to hear from you soon.
- Samsung Memory
Double check your stuff after brought
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems akuward becauuse I didn't notice until now but, at the moment of delivery Best buy gave me a wrong product since I brought a 2TB storage device and they sent me a 250gb one!
I would recommend this to a friendBrand response from Samsung
Posted .MartinM:
I’m sorry to hear of your delivery experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
- Pros mentioned:Installation, Performance
What's a loading screen, again?
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Storage technology has been going through a bit of a meteoric boom over the past ten years, and during that time Samsung has consistently led the pack when it comes to both quality and raw performance. The 980 Pro continues this trend with their usual flare, offering an absurdly fast drive with a five-year warranty, excellent thermal characteristics, and their usual somewhat unassuming package. In the time since I received the drive I’ve run tests in three different use cases which I think covers most of the likely use cases for this kind of m.2 NVMe drive: a high end gaming desktop, a slightly older laptop, and a separate enclosure. The initial installation for all three is unremarkable for anyone with experience in performing new builds or upgrades. Despite its capacity they managed to cram everything onto a single sided PCB so it shouldn’t have any issues with clearance or thermal issues in whatever you might want to put it in. The usual copper-plated heat spreader/sticker offers good adhesion to thermal pads (and should NEVER be removed, by the way) and based on the temps in my three test cases is very compatible with aftermarket heatsinks should you want to go that route. So long as your system has enough space to fit the 2280 form factor (and virtually all of them do at this point) I don’t think there’s any reason to be worried about not being able to install it. Performance in all three systems was excellent, and near the speeds quoted on the box in a system that supports PCI-E 4.0. And that is an important consideration, because while it works fine in the older system which only supported PCI-E 3.0 it did bottleneck at a read speed of 3500mb/s, which is as much as the older interface can manage. In the newer system it generally does perform very near the 7gb/s it claims on the box and in some cases actually exceeded it, but in most cases it seemed to hover just below the quoted read/write speeds. Sustained write operations do tend to slow down considerably once the cache has been filled, which is to be expected with this kind of drive, but even saturated it was able to stay well above 1500mb/s. Most impressive however was the drive’s thermal performance. It seems like just about everything in this current generation of hardware has a tendency to run hotter than the one that preceded it, but this one consistently ran cooler than the other m.2 drives I use under load, even with smaller heat sinks. Granted this isn’t as concerning with an SSD as it would be with something like a CPU, as SSDs are usually pretty tolerant of higher operating temps so long as they’re consistent across the various memory cells, but it’s nice to know that I don’t have to worry about it cooking itself in a laptop. What was weirder was to note that the operating temps were very consistent across all three systems despite each one having very different cooling characteristics, with the laptop (which lacked a large heatsink or much ventilation) only coming out a couple degrees higher than the desktop or external enclosure. Apparently Samsung’s new drive controller does have some of its own tools for thermal regulation and this was a system that couldn’t handle the drive at its full speed so it’s possible that I was just seeing some thermal throttling going on, but perhaps someone more knowledgeable about the particulars of SSD cooling will find this to be useful information. Gaming performance is excellent for both of the internal installs, though if I’m being completely honest it seemed like a fairly marginal upgrade over the previous generation of Samsung’s SSD. There are some very big potential gains to be had with the latest generation of GPUs, as they offer a much more efficient loading scheme when paired with this kind of drive, but as I like everyone else am still unable to get my hands on one of those GPUs I can’t really comment on it. Once it’s in the drive can be managed via the Samsung Magician software, which is quite capable and hasn’t really changed much in the past few years. Only thing I’d note here is that if you want to use all the features it offers it seems that you really do need to have a motherboard with full support for PCI-E 4.0, as otherwise it’s not going to be able to fully recognize the drive for what it is. Of course since you’d be limited to running at half speed anyway due to the bottleneck, I can’t imagine that too many people will find themselves in this situation. Ultimately while I’d say that anyone would likely be thrilled with the performance this unit offers, I’d only really recommend it to those who are building new systems or making additions to a system from the last year or so. As good as it performed in all the various systems, it really only became exceptional when installed in the latest hardware that could make full use of it. There are plenty of good drives you can get that’ll make an older machine a bit more responsive or make a good Steam archive. But this is the computer equivalent of a race car, and it needs to be treated as such if you’re going to get the most value out of it.
I would recommend this to a friend No go for cloning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only have one slot on your motherboard and have to clone your drive to this one using a third party enclosure I would highly recommend looking to another brand. The magician software wouldn’t even pick the drive up. Returned and went with another brand and solved the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeffro3107:
I am very sorry to see that you encountered issues with the Samsung 980 PRO SSD and have returned it. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We hope you will consider Samsung again in the future.
- Samsung Memory
Failed and can't get warranty support
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after two years. Has a 5 year warranty through Samsung but can not get ahold of anyone to get it replaced!
No, I would not recommend this to a friendBrand response from Samsung
Posted .BradleyS,
Thank you for purchasing the Samsung 980 PRO SSD. We appreciate you sharing your experience with us.
Samsung stands behind the quality and performance of every 980 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
~ Samsung Pro
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a bad one. Fresh windows install keeps crashing. Swapped to old ssd works fine.
No, I would not recommend this to a friendDEAD ON ARRIVAL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Drive showed up DOA and I had to return it. Bought on Amazon for a better price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .YoureSlippingBestBuy:
We appreciate you sharing your experience. I am very sorry to see that you encountered issues with the Samsung 980 PRO SSD and have returned it.
Should you have any questions or need assistance using this product, know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you for choosing Samsung for your memory storage needs.
- Samsung Memory
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 1.5 years and my pc just stopped recognizing it . I had to format it and everything and it still did not recognize it . Spent $290.00 for it to go bad in such short amount of time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eviltwin:
I’m very sorry for the difficulties you’ve experienced with your 980 PRO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 980 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
- Samsung Memory
Doesnt last…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke and lost all my files. It suddenly gave up on me after 1 year of use… First time a hard drive has failed on me… i wasnt even using it to it’s full potential. Had around 700gb/2TB used… If you want a long lasting product look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JinY:
I’m sorry to hear that your Samsung 980 PRO SSD did not meet your expectations. This is not the quality we expect from our products.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Warranty Info
c) Contact Us
Samsung stands behind the quality and performance of every 980 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
great drive till it died
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it died after about 3800 on hours and 1300gb written to it
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnthonyC:
I’m sorry to hear that your Samsung 980 PRO SSD did not meet your expectations. This is not the quality we expect from our products.
Samsung stands behind the quality and performance of every 980 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products) Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We look forward to hearing from you soon.
- Samsung Memory
awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse piece of crap I have ever purchased. Not a good choice. Crashes daily, and have to put in microsoft code into it every day. Big mistake. Never will I buy this again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jimbo62:
I’m sorry to hear that your Samsung 980 PRO SSD did not meet your expectations. This is not the quality we expect from our products.
Samsung stands behind the quality and performance of every 980 PRO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We look forward to hearing from you soon.
- Samsung Memory
Disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one i ordered didnt work. Had to pay a computer repair place to find out it was the samsung 980 pro failing. Second one didnt show up at my door. I contacted best buy and they were able to help
No, I would not recommend this to a friendBrand response from Samsung
Posted .AJGD:
I’m very sorry for the difficulties you’ve experienced with your 980 PRO SSD. We completely understand your frustrations, and we are here to help.
Should you have questions or concerns regarding the usage or setup of your SSD, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you for choosing Samsung!
- Samsung Memory