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Samsung - Activewash 5.2 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 841 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 841 Reviews
  • Rating: 2 out of 5 stars

    Washer has major issues & buyer beware!!!

    Posted
    ericsirwin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this washer in June of 2017. Bought the matching dryer as well. Washing machine's basic functions work ok. Has MAJOR issue with going unbalanced and producing a unbalanced error. This is been happening since day one. It especially happen when you use the " bedding function". Just does not work. We can put one comforter in or blanket that fills up the drum by 1/4 and by no means is overfilling the drum. You start the load and it will start this sequence of stopping with an error, refilling, and starting again. It goes on for hours. We have noticed a significant increase in water bill. I contacted Samsung the day before my warranty expires begging for help. They initially told me the manufacture date said the warranty indicated it has expired. I produced a receipt to prove I was still under warranty and they agree to come fix. First company that came out said that all was normal with washer and it was basically a piece of junk and will likely a piece of junk. He did some adjustments prior to leaving. A day later it came again. I called to complain. They told me it was now OUT of warranty. I pushed and they agreed to send somebody else out as a " one time" accomodation., The new company came out- told me the same thing. It's a known issue- just going to keep happening and it's a design flaw with this top load washed. He replace the dampers in a last ditch effort but is still happening. I called Samsung back and asked for executive customer care. They lady I eventually got to was reading from a script. She basically said it's now out of warranty. We are stuck with a very expensive washer that does not work as advertised. We bought this washer for it's bedding function. Samsung does not stand behind their products. We will NEVER buy another Samsung product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product by Samsung

    Posted
    PeterG
    • My Best Buy® Elite MemberElite Member

    Purchased August 2017 in less than a year we started seeing small "brownish" stains on some of our wash. Didn't think much about it, followed direction doing clean cycle and moved on. Another week or so the brown stains came back and we went through the same procedure again. After a third time I started doing some research on the web and found "SOLUTION" actually the problem. It's not stains it was MOLD from inside the machine. I called Samsung and they sent a tech out to look at our unit the repair technician opened unit and we saw where the mold / stain coming from. It was the agitator at bottom a 2 piece unit and that is where I believe the flaw is. Water gets trapped between the pieces and mold forms, when you do "cleaning" cycle it may kill the mold which than comes out in the wash on your clothing. You will never get rid of it all unless you change the agitator unit. My experience has been very bad with the machine, but to Samsung credit they are taking care of it for us.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi PeterG, thank you for bringing this to my attention. Your opinion matters to me! I appreciate you taking the time to share your experience, and I would love an opportunity to improve it. If you need further assistance, please feel free to reach out me. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138561624. Thank you for reaching out! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Best Purchase Ever

    Posted
    Boxxietrolls
    • My Best Buy® Elite MemberElite Member

    This was the first big appliance purchase I have ever made and I am 100% satisfied. I purchased both washer and drier in on sale and am very impressed. I had read a lot of comments and was a little concerned about the wash tube addition and the deep drum. Let me first wipe away your fears and tell you I am 5' 6" and I do not find the depth of the drum that bad. I may have to get on my tiptoes for that last sock but honestly, it is worth it! I love the space and how many dirty things I can wash at once!!!!! It is such wonderful feeling to be able to wash so many things!!! Oh to be an adult. The wash tub. I have used it a few times since I got my washer. It is something to get used to because you are not used to reaching into your washer and having to watch where your head goes. Honestly, it is not that bad. I like the wash tub feature because I am able to rinse out my fabric softner cup. I highly suggest this washer. It is amazing in every way! I just still can't get over the fact I can wash so many things in there at once. My old washer could not even wash a King comforter. Seriously upgrade your washer to this one. You do not even have to select a load size anymore! How great is that? It senses how much wash is in there and how much water is needed to wash those items.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    H-U-G-E

    Posted
    MWgirlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I switched back from a front loader because I wanted a larger capacity. I joke that not only can I easily wash a queen-size comforter, but I might just be able to fit the mattress in there, too! The water level rises as needed, so it fills depending on how much you have in the washer. Reviewers mentioned the tub is deep and it's hard to reach the bottom. I'm 5'3" and yes, I have to stretch a little to reach that last sock. If you want a big wash basin, then that's the price you pay. It doesn't take away from my rating at all. Oddly enough, the washer itself doesn't look big until you open it and look/reach in. Both units look average in size on the outside. I don't think it's a super quiet machine, but that also doesn't bother me. My clothes seem much cleaner than when I had the front loader, and there is no soap residue. The set looks really nice. I absolutely love the black. I haven't used the soaking sink yet, so I can't comment on that. I've used the washer dozens of times and haven't had a single issue. I was worried about purchasing this brand, as well. I'm totally over that. I love this washer and highly recommend it. ZERO complaints.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do Not Buy

    Posted
    Veronica

    We bought this washer 13months ago and I’ve had so many problems with it already. I have an open case with them for 6 months now and nothing has been resolved. The clothes comes out smelly at times, as soon as you fill the fabric softener compartment it often just poors into the clothes, and if you’re washing bed sheets 9 out if 10 times the washer will become unbalanced which is a huge waste of water and electricity, not to mention a waste of time. I complained many times and their “customer service” is horrible. They’re not rude but they’re not helpful it anyway unless you’re willing to pay for a technician to come to your home. Doesn’t matter if it’s still covered under the warranty you still have to pay. Which I did not. Unfortunately Best Buy will not do anything for you either even when their technicians are the ones that installed it. When it breaks down Samsung will make you order the part from a third party (J&J international) that has horrible customer service. I will never buy a Samsung appliance again. Don’t be fooled by the “cool” and “fancy” appearance.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too Deep, Doesn't remove hair

    Posted
    Gerner

    We had a top loader Cabrio set prior for 12 years and LOVED it. We have many Samsung appliances and gadgets with NO disappointments---til now. Washer: WAY too deep. I'm 5'6 and blessed with some nice 'cups', but these stop me from being able to reach the bottom of the tub. I have to stand on my toes on a step stool. I don't even put it away. We have a dog. It doesn't matter what speed or setting I put it on (washer and dryer), the hair is somehow still on my clothes, only it looks like its crimped hair now. This is the biggest frustration. Even in the steam or heavy duty settings, hair is covered on my clothes. It just doesn't seem like the lint trap is collecting as much as it should be. Steam setting---its over 2 hours if you choose this. If you want to use the wrinkle release with the steam, make sure its not full. I put our sheets and throw blanket (not comforter--the one in between) in the dryer to try to deshed them and used the refresh with steam. It was wet in one section and still all the hair was on there. It just bites I'm stuck with never being able to reach the bottom of the washer!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Deep Washes & Functional Settings

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really like the options Samsung equipped this washer with. They are easy to read and adaptable to every kind of load I throw at it. It also has an easy to read panel and there’s nothing that this washer won’t throughly leave clean. I’m confident I won’t be itching because of residue detergent from a cycle, and it’s quiet. I had another Samsung prior that only broke because someone in my household insisted on using the non-HE laundry detergent so I was sad because that other washer had a touch screen panel and this one has button presses. In my opinion I hate buttons when I could just have a touch panel, so that feels like a step back. Anyway, all the competitors use the same panel setup so I guess it is just standard. Samsung has earned my trust with other products that work well, and this washer doesn’t skip on that expectation of reliability so it’s good.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for being a loyal Samsung customer, Matt. We are happy to hear that you're enjoying the wonderful features of this washer. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Best Decision

    Posted
    NewKindleOwner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We reviewed many washers and dryers before we ultimately purchased this model. We wanted something with large capacity for our large family, and this sure delivered on that - but it has worked efficiently for smaller quick loads as well. Shorter people in our family have to work extra hard to reach to the bottom, but that's usually doable. We have loved the clean quality of our clothes, towels, and bedding in the time we've owned this. And it takes so little effort to get going - a few buttons and you're on your way. The variety of ways you can handle your laundry is impressive - methods I never knew could exist. And best of all, it's quiet. Of course there is some noise (it's a machine after all) but it is minimal. Once we close our laundry room door we barely hear it. This is a great buy!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful

    Posted
    Jessica
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The first couple months this washer was amazing. Quiet, cleaned well. No issues. About month 2 We would have a small load of normal clothes in it and it would constantly say off balance. We do not wash overly large loads, the biggest thing we wash is our comforter. Its started to shake when spinning, make more noise and "vibrate" it seems like a barring is off? Im not sure but its horrible. We bought the matching dryer which is now having issues as well. We had out old machines for YEARS, they held up amazing and the only reason we got rid of them is because we moved into a new home and wanted something that matched better color wise. What a mistake! These machines are GARBAGE. Ill be writing a review on the dryer as well in hopes of warning other people.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfection

    Posted
    Leyla0404
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I loooove this washing machine. First we purchased simply because of the built in sink since we don’t have a sink area on our laundry room. But I’ve fell in love with it for so many reasons. It’s silent, it leaves the clothes super clean (we have a really messy 2yr old), it’s gentle on delicates and it can fit TONS of stuff! We’ve reduced our weekly loads from 8-9 to 4!! It has many many settings for everything under the sun but it’s very user friendly. We simply love it and it’s perfect for our family of 5! PS We wanted to splurge on this machine so we paired it with a more affordable gas dryer from the same brand that has similar features to it’s matching dryer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A visually inspiring, top selling front load wash

    Posted
    iCarolyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This washer looks like the future. With enough buttons to bring to mind a control panel of a cockpit, and an impressive size, this washer and it's companion dryer are great for someone with a large family and a large space for your laundry center. The machine cleans clothes beautifully, if you have the patience to set the multiple settings. It can also be linked to your smart phone. (great for the geeks who are doing the laundry.) I score it average because it is just about impossible for a blind user to operate.... Also, it is very plastic, overwhelming, and too dependent on it's computer to function simply as a washer. Later, looking up reviews, I found it has a bad record if it needs repairs. Samsung's web site was down when I attempted to register and link the washer to my smartphone. Yet, these seem to be selling very well. If you're into having the "latest and greatest," this may be thewasher/dryer set for you.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Would definitely NOT buy again

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought the Samsung washer and dryer set. Not pleased with both. Washer constantly is triggered and turns off due to unbalanced loads that aren't even that big quantity wise. This results in several hours of opening lid and readjusting loads. Terrible. Dryer doesn't get things dry consistently. We thought this would be a quality product but are very disappointed. Had an LG set before and they were great. Going back to that brand. On a side note...the default chime when a load is done is seriously almost a minute long. Why would anyone want this setting...something that makes noise for that long. Dumb idea in my opinion.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke after 1 1/2 years

    Posted
    Julie
    • My Best Buy® MemberMember

    I've had a terrible time with this machine. Display broke after a year and a half. Motor also broke at the same time. The motor (not the display) was covered by Samsung warranty, however warranty does not cover labor. To fix display and motor was going to be more than replacing machine. From the beginning, this machine has always torn our clothes because the clothes would get stuck between the side wall and the bottom of the drum even when we adjusted spin cycles. Very disappointed in this machine. When I went to Best Buy, they said I should have bought their warranty. Maybe so, but I expect a washing machine to last longer than 1 1/2 years. Will not be purchasing a Samsung again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Fancy but unreliable

    Posted
    Washerq

    This is my first washer I have purchased for myself being a new home owner. With that being said I’m disappointed in this washer the first time I used it I noticed it wasn’t washing my clothes correctly as in getting dirt out even using a stain remover I do see how people like myself may like it because it does look nice and feels fancy but the washer tub at the top always drops down on to my head when I bind down to remove my clothes. I always have to do a second wash using more soap and water to get a little bit more of the dirt out if your kids play sports or crawl around on the floor too where their knees get dirty this washer isn’t for you. It’s very irritating when you spend this amount for getting a garbage washer next time I will read review before purchasing.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Hey there! I can understand how you might feel with this, let me help you with your concern. Please, follow the steps of this link: https://bit.ly/2IJDE0K and you will find how to improve the cleaning performance of your washer. Also, I invite you to go to your user manual and take a look at pages 28-45 which you will take advantage of how to operate your unit properly: https://bit.ly/2x17GMd.

      ^Rafael Samsung

  • Rating: 2 out of 5 stars

    brand new and leaking already!

    Posted
    Maryanne

    My family bought me this washer at Christmas to replace my 30 year old warhorse. It worked fine for two months, but last week I went to put the clothes in the dryer and found a flood on the floor of my laundry room! I called my regular plumber to rule out any other pipe or connection problems and everything else is fine. But when I ran a test cycle I was flooded again. I suspect a leak underneath but I have to wait (a week!!) for the Geek Squad to come. Thank goodness it came with an extended warranty because I am worried that I have a lemon. By the way, I live alone and average 1 medium sized load of laundry a week so it hasn't exactly had a workout. I gave 2 stars because when it worked it worked great. I really like the features on this machine but none of it matters if I can't use it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality

    Posted
    LilBkrBabe
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not only did the water not drain, pet hair, lint and dirt remained on the clothes and in the tub. Towels would come out heavy with a significant amount of water that I manually squeezed out before putting in the dryer. Speaking of the matching dryer, it took twice as long for me to dry clothes than my other dryer. I returned both within two weeks of delivery. Horrible. You just be very tall or use a grabber tool or step stool to reach the bottom of this big boy! That wasn’t a problem for me, but it may be for others.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi LilBkrBabe, I don't want to see you go. You are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be! ^Mae Samsung

  • Rating: 4 out of 5 stars

    Great Not Amazing

    Posted
    Jehfuhhree
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    this washer is great. the size, color finish and overall look is what sold me. loved the above sink it has and the multi buttons for different washes. i would of gave it 5 stars if it wasn't for the lid of the washer. it is one the worst lids ever. just after 2 days i regretted purchasing this washer. once i open the lid to fill with clothes, it immediately closes. The smallest tap will have it fall on your head and not stay open. very annoying when filling and emptying the washer. i have to open it and gently hold it upright so it holds it self only to fall shortly after. other than that it is a good washer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Washer

    Posted
    Nate0025
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this washing machine about three weeks ago and I couldn't be happier. Going from a 15 year old machine with a little more than 3 cubic feet capacity to this 5.2 machine is a world of difference. The machine cleans well and there are plenty of cycles for just about every load. The display and buttons are sleek and easy to use and understand. The sink, which I didn't imagine myself ever using, has become a great feature. It's so easy and convenient to quickly wash a food stain out of a shirt. As far as noise, at times it's extremely quiet and at times, usually during rinse and spin, the sound level is average to slightly less than average (we have the machine in our hallway, which allows us to hear it more than you would if you had a dedicated wash room).

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked for less than a month

    Posted
    orli
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this washing machine along with the extended geek squad warranty. Paid for installation and they just dropped off the machine without installing it. Less than a month later, the washing machine started to malfunction. Geek squad came out multiple times and determined they could not fix it. That was all the support they provided. Now I have to fix the issue with samsung myself. It has been 3 months since purchase and still can wash my clothes. Horrible experience with this washer and geeks squad warranty.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped Working Cant be Fixed

    Posted
    JMG123

    I purchased this machine 6 months ago,about 1 month ago it stopped working. Geek squad has been here 4 times and Samsung has shipped 10 replacement parts to my home. The same Tech has come back now and they WILL NOT declare it a lemon. If I want BB to replace it i my protection plan that i spent an additional $125 is null and void. Samsung will not replace the unit without first replacing an additional two parts and they will decided after that. A brand new machine, I spent 1K between the unit, the extra parts the MAKE you buy for installation, installation and the Geek Squad policy and I am left with a refurbished machine that still does not work and IF Samsung decides to replace it, it will be another refurbished machine NOT a new one

    No, I would not recommend this to a friend