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Customer Ratings & Reviews

Samsung - activewash 5.2 Cu. Ft. 13-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 998 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
spin cycle
  • Rating: 1 out of 5 stars

    disappointed in washer

    Posted
    customer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Defective first washer. Replacement washer does not spin good and has a super loud water pump.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Overall nice

    Posted
    Lynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Don't like the loudness of the spinning cycle. I'm single and do not have much to wash so the spinning is loud.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Olga
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased it with the matching dryer. The set looks good. Works well. The only problem is that it doesn't spin when load is small...I need to either change program or rearrange/reposition clothes in the washer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Attractive Top Load Washer

    Posted
    Melindae3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought as replacement for recalled machine. Has a deeper drum and spin cycle is a little louder than recalled washer. Clothes come out very clean. I like the Deep Clean setting for towels and loads that require extra water.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Washer but...

    Posted
    bap0316
    • Verified PurchaserVerified Purchase

    Purchased due to 2 year old washer being part of the Samsung topload "exploding" recall. Have had this new washer only 2 months so I cannot speak to long-term use. PROS: The capacity is very large. The fins on the "agitator" coupled with the water jet and ribbed drum seem to do a good job cleaning. CONS: the pump that drains water before/during spin cycle is very loud - could be an issue depending on location of laundry room. Cycles take about 20 minutes longer on average than recalled washer. I could see how shorter people have a hard time reaching the bottom of the drum to unload clothes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this washer

    Posted
    JJJ3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After living with a 20+ year old washing machine, this new one was a blessing and it is amazingly huge! It fits our king sized bed spread in with room to spare and it cleans everything amazingly well with no issues. There are a ton of settings that are customizable and I love that it can be run via our smart phones. The soaking pan is a great feature as well and has come in handy quite often for us so far (about 2 months). It is so quiet and efficient. Only drawback I could see for someone who is under 5'7", you may have a difficult time reaching the bottom of the tub. I am 5'7" and I have to stand on my tippy toes to reach things that have stuck to the side of the tub after the spin cycle sometimes. Not a deal breaker for myself, but be forewarned!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great machine, we love it!

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This mchine is nice and very very quiet. Big drum, you can wash lots of cloth at a time. Lot of options for different cycles. When I bought it, my concern was rpm during spinning cycle. This machine runs at almost 800 rpm during spinning cycle which is less compare to other brands which has 1200 or 1300 rpm. But your clothes gets almost dried which saves electric bill for my heater. This is very efficient machine which saves water and electricity and clean your clothes very good. We are happy with the machine. Right now I am giving 4 stars to it, if it will remain same after a year then I will change it to 5 stars.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok but not great. More "cons" than "pros"

    Posted
    Rbrt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My review after 5 weeks of usage. PROS: Very quit. Looks nice. Giant tub for large loads. Treats clothes gently. CONS: Spin speed is too slow (even on max). 800 Max RMP still leaves some clothes wet and heavy. 1,200 to 1,400 RPM is a more "normal" maximum. Dryer must do extra work and use extra energy to dry clothes compared to my old washer. The transparent lid is pretty useless. The sink is in the way and is not transparent. And steam or condensation usually fog the glass from the inside anyway, making it not see-through. The tub is so deep it is dark unless you sign a flashlight through the lid. The hand wash sink is pretty useless and gets in the way. It is hard to add detergent to drawer if sink is up. If sink is down, detergent often drips into sink and is never rinsed away (unless you rinse it yourself). Does not balance well on spin cycle for large or heavy loads. If it is unbalanced, you get "Ur" error, then machine drains and fills with water to try again automatically. When washing a single medium-weight blanket, this "drain and fill cycle" repeated several times before I knew why, wasting lots of time and water. I had to balance the load myself and set to manual spin (the last choice on dial) to get in to finish. Thank you.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Hello Rbrt, we understand your frustration with this washing machine. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung