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Customer Ratings & Reviews

Samsung - activewash 5.2 Cu. Ft. 13-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 998 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-16 of 16 Reviews mentioning:
tub
  • Rating: 3 out of 5 stars

    Hard to reach bottom of Tub

    Posted
    gemini
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Being 5'2 tall, it's difficult to get the smaller items from the bottom of the tub after the wash. I've to use a device to help scoop up the clothes. I've also noticed that my whites still have dirt marks on them so I don't know if its the washer or I need to add more clorox.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi Gemini! I definitely understand where you're coming from! I can help you improve the performance of your washer and get clean clothes every time, just follow this link: https://bit.ly/2mGN4ky ^Penny Samsung

  • Rating: 4 out of 5 stars

    It’s great

    Posted
    Sasha
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Everything works great! Only complaint is the small tub in top makes it difficult to put soap in when the bottle is low.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great machine

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Works great and the tub is HUGE! If you are 5'8" or shorter, it may be hard to reach the bottom of the tub without a stool.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Washer

    Posted
    Megdanielle1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Our washer but the dust and we got a great floor model deal with an extra discount if we took it home that day. We haven't regretted it since. The tub is deep and I'm short so it does make it hard to reach the bottom but nothing a stool can't fix.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great features but.....

    Posted
    Twokingsandi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall, I love the washer, but I never thought to check to see if I could reach the bottom of the tub. I'm 5'7", and I have to keep a step stool by the washer to get the socks out of the bottom. The soaking tub at the top makes leaning over into the tub more difficult to access the bottom of the tub.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback, Twokinsandi. Samsung loves to hear from our satisfied customers. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Awesome washer

    Posted
    Luis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It's an awesome washer for people who are tall. This washer works real good and looks outstanding. The only thing is that it's too high to reach inside the tub.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this washer

    Posted
    JJJ3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After living with a 20+ year old washing machine, this new one was a blessing and it is amazingly huge! It fits our king sized bed spread in with room to spare and it cleans everything amazingly well with no issues. There are a ton of settings that are customizable and I love that it can be run via our smart phones. The soaking pan is a great feature as well and has come in handy quite often for us so far (about 2 months). It is so quiet and efficient. Only drawback I could see for someone who is under 5'7", you may have a difficult time reaching the bottom of the tub. I am 5'7" and I have to stand on my tippy toes to reach things that have stuck to the side of the tub after the spin cycle sometimes. Not a deal breaker for myself, but be forewarned!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great washer

    Posted
    Jules
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great so far. It works as promised. Tub is very deep and difficult to reach bottom if your short.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent washing machine

    Posted
    PKMM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a great machine, with options for all types of loads. It cleans the clothes well, but is gentle on the materials. The only issue I have is the depth of the tub. I am not tall and I need to use a grabber to get smaller items from the bottom.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of features

    Posted
    Linkster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Washer has lots of cycles to meet any need. Easy to use. Like the "my cycle" feature so you don't have to go thru all settings for routine wash. Only drawback is washer tub is deep and it's hard to reach bottom

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent washer

    Posted
    TheBestBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The tub is huge and deep and if you are smaller than 5'8, you will have issues reaching all the way to the bottom of the tub. The only way my wife can get her hands on the clothes at the very bottom is to use a step stool. Clothes come out extra wrung out. There seems to be very little water after the wash is complete.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad design that collects mold/gunk

    Posted
    TechMcTechface
    • My Best Buy® Member

    The pulsator at the bottom of the tub collects gunk that is impossible to remove due to the two-piece design of the part. There is a white plastic frame under the stainless agitator, and gunk collects in the space between these pieces, with no way to properly clean or remove this nasty stuff! I've had this unit for 18 months (performing self-cleaning regularly) and have had to disassemble to clean the interior twice. Samsung has sent a tech to replace the pulsator, but the replacement part has the same issue. Unfortunately I will be looking to purchase a different unit to replace this piece of garbage.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback, TechMcTechface. Samsung is always looking for ways to improve our products and reviews like yours are vital in this process. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Awesome but takes too long to wash

    Posted
    1337Ricks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It's an incredible unit. The scrub tub makes it real easy to pre-wash stains without getting everything messy. The washer has a very high capacity and it cleans clothes really well. Plenty of settings and cycles to choose from too. However, I live alone and have realized even the quick wash takes at least an hour to run with a minimal amount of clothes in the washer. I could wash two loads I With my old washer in the Time it takes this new washer to run one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great washing machine!!

    Posted
    Tina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I absolutely love this washing machine! It fits a extra large load of clothes. I can even wash my king size comforter. The only down side is I am short and can't reach the bottom of the tub without a step stool. That isn't a big deal to me. You won't be disappointed if you buy this washing machine!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice high capacity washer

    Posted
    Samson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got this because it was the best price and value when I was shopping. I probably would have been just as happy with a lower featured model. The presoak washtub, while a nice feature every so often, gets in the way. The tub is so deep that you constantly bump your head on the presoak tub when removing cleaned laundry. Seems to clean laundry well. Haven't figured out how to adjust wash cycles yet as some times you can and then you cant! So not the most intuitive interface.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Appliance

    Posted
    Julsie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When the washer was delivered, to me it was a bit complicated to run. Never had such a hi tech machine. I was used to my old whirlpool. . Once I mastered it, I found it was not as complicated as K thought. @@@@@@@@ I was beginning to wonder if I really knew how to run a machine). I love it. The only complaint I have is it is taller than my old one,. so, I cannot reach the bottom of the tub to get all of my laundry out. My husband got me a step stool to master my problem.

    I would recommend this to a friend