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Customer Ratings & Reviews

Samsung - activewash 5.2 Cu. Ft. 13-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 999 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-14 of 14 Reviews
  • Rating: 2 out of 5 stars

    Ok but not great. More "cons" than "pros"

    Posted
    Rbrt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My review after 5 weeks of usage. PROS: Very quit. Looks nice. Giant tub for large loads. Treats clothes gently. CONS: Spin speed is too slow (even on max). 800 Max RMP still leaves some clothes wet and heavy. 1,200 to 1,400 RPM is a more "normal" maximum. Dryer must do extra work and use extra energy to dry clothes compared to my old washer. The transparent lid is pretty useless. The sink is in the way and is not transparent. And steam or condensation usually fog the glass from the inside anyway, making it not see-through. The tub is so deep it is dark unless you sign a flashlight through the lid. The hand wash sink is pretty useless and gets in the way. It is hard to add detergent to drawer if sink is up. If sink is down, detergent often drips into sink and is never rinsed away (unless you rinse it yourself). Does not balance well on spin cycle for large or heavy loads. If it is unbalanced, you get "Ur" error, then machine drains and fills with water to try again automatically. When washing a single medium-weight blanket, this "drain and fill cycle" repeated several times before I knew why, wasting lots of time and water. I had to balance the load myself and set to manual spin (the last choice on dial) to get in to finish. Thank you.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Hello Rbrt, we understand your frustration with this washing machine. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rating: 2 out of 5 stars

    Meah......

    Posted
    Ridingfool
    • My Best Buy® Elite Member

    Iv been very generous in giving this thing a years worth of performance befor writing a review. I have tried every setting with the same results. If you dont mind meagerly clean cloths this machine is for you! If you dont mind washing stuff twice this machine is for you! I have noticed areas of cloths that smell extra scented from laundry soap or fabric softener and other areas that didnt appear touched clearly indicating it isnt getting distibuted evenly. I have only used HE soap as per recomendations. I live alone so i dont wash huge loads so its definetly NOT overloaded. If your ok with with extra scented areas than this machine is for you! If your fine with pilling this machine is for you! If your fine with standing on a stool to reach into the bottom this machine is for you!! I use the extra rinse on every cycle. You need to use the extra rinse on every cycle. Trust me. You need to. Im on a very high producing well so i dont care how much water i use. Finally i got so tired of it i sold it and bought a good ol fashioned washer. Other than that the washer has never failed to go thru all of its motions flawlessly. Its pretty. Its fancy. The chimes are cute.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Washer...When It Works

    Posted
    YoUkNoWwHo
    • My Best Buy® Elite Plus Member

    We bought this on February 26, 2019 and the board went on it already. Very upset with this purchase so we are returning it to the store and getting an LG. On perm press it says error 4c which is water input related. The hose is not kinked, the valve is fine, and it's only on perm press. Instead of replacing the board we are replacing the washer and dryer we just purchased. So upsetting because we have saved up to get own place and get the activewash series and it flopped. Just beware of this washer of you buy it because I purchased it brand new from Best Buy and when I registered it, the manufacturers warranty was already expired. My monitor I bought from Samsung directly did the same thing. So I'm starting to turn away from Samsung products now including the phones. So word of warning, be cautious buying Samsung products.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Purchased Last Year's Model

    Posted
    Happinot
    • My Best Buy® Member

    We purchased WA56H900A top load one year ago. I love it except when the load is unbalanced the hose will disconnect from the underside of the drum and the water drains on the floor (not the same hose that drains into the sink). This has happened 5 times. Samsung installed an after-market fix that did NOT solve the problem. When I contacted Samsung after the 3rd time they refused to send someone to reattach the hose even though it was less than 2 months old. This is the worst appliance purchase ever for us.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does not wring out water on any setting

    Posted
    Diane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am so disappointed in this purchase! Even on high spin this large capacity washer does not spin out the water out of towels, blankets, etc. i mean they are sopping wet. It takes 2 hours to dry them! I have tried every setting. Also, the clothes are wadded up in a tight bundle and it cleans poorly. Buy another machine! It looks good but awful product!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don't waste your money

    Posted
    Lily
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Amazing capacity, worked great at first. Shortly after 1 year warranty was up it started showing error code 8c. Had the sensor replaced but still showing same error. After multiple service calls and about $300 in repair bills, I still don't have a machine that works. Worst appliance I've ever purchased.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello Lily, We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. I would like an opportunity to speak with you. Please reach out to me via our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138612946, Thanks! ^Mae Samsung

  • Rating: 2 out of 5 stars

    Terrible washer

    Posted
    Tiptonfam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The washer is big. It’s very noisy and the settings aren’t good. Clothes don’t get cleaned as much. It’s deep so you need a taller person or a stool ladder. It leaks water too. I’ve got Geek Squad to come in and they can’t seem to fix it and they can’t just exchange this.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Noisy

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Clothes come out clean but washing machine is very noisy. Replaced recall washer with this & wish I had the old one back. Makes an annoying humming sound. No complaints about delivery & set up !

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The Washer was making a loud noise

    Posted
    toolate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Washer was making a loud noise after we had it for only 2 weeks, Best Buy was nice and let us exchange them. We went with the MayTag brand this time.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Meh

    Posted
    Babsc1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Doesn't really move the clothes around while washing. Clothes basically are soaking in a tub.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Samsung Washer:(

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I wish it would wash clothes better. Not too strong. If I could I would return it and try a different one.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    5'5" and not tall enough

    Posted
    yellowrose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Can't reach the clothes to remove them! A step stool doesn't help because you have to brace yourself so you don't fall in.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    New Samsung washer

    Posted
    Nothappy
    • My Best Buy® Elite Member

    Samsung washer went from 1100rpm to 800 now it takes more time to dry the clothes

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    First was defective

    Posted
    hotdog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Second washer seems to be working ok. The pump is super loud.

    No, I would not recommend this to a friend