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Samsung - Activewash 5.4 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 619 reviews

93%
would recommend to a friend

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Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
errors
  • Rating: 1 out of 5 stars

    Less than a month old and breaking down

    Posted
    Justin
    • My Best Buy® MemberMember

    My review is on my experience so far. I had the washer and dryer installed march 6 and it us now march 25. It worked fine for the first week and a half. Then it it started giving ur and ub errors. Saying it was unbalanced. I thought it was strange washing sheets and becoming unbalanced when I was told it would have not problems with king sized comforters. Ok the first time just getting used to it. Now it will do it if I wash 6 bath towels everytime. I find it hard to believe that it cant handle a handful of towels. Tonight I tried washing a load of my toddlers clothes and gave the same error. It has been less than a month and already issues. I have to call bestbuy in the morning to see if it was an install issue or a machine issue. If it is a machine issue I will be asking for a new machine probably different brands reading all the other reviews.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hey there, Justin. I completely understand how frustrating this must be for you! There are several potential causes for an error code to display on your washing machine, however, often times an unbalanced error shortly after installation implies that the unit is not properly leveled. For further clarification, check out this link that explains all possible error codes and also provides ways to fix and prevent them (http://bit.ly/2GsUweI). I hope you find it beneficial and want to thank you for being a Samsung customer. ^Lo Samsung

  • Rating: 5 out of 5 stars

    So far, so good

    Posted
    Bestbuysyan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice looking machine. Pretty quiet. Easy to work. I've had one error so far when washing bath mats. Not the quickest cycles. Does great with comforters.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I've had better

    Posted
    JB327
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had brand new 2015 Samsung washers that I loved. Then I moved, and had to buy new ones. We chose this higher upgraded model. The thing that bothers me the most about this washer is that every time I put my bedding quilt to wash (which is extremely thin - I live in Florida), the machine gets stuck during the rinse phase and I get an error code. I have to manually spread open the quilt in the washer, and start a rinse cycle again. The built in sink feature looks cooler than it is functional. Its very hard to get to the detergent drawer because the sink basin is in the way, so you cant just hold up the detergent container to pour.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello JB327, you can try to use the bedding cycle for washing the quilt and the attached link (https://bit.ly/2ymnbwm) has some useful tips too. Thank you for choosing Samsung. ^Shifa Samsung

  • Rating: 3 out of 5 stars

    Expected More

    Posted
    Tarzan
    • My Best Buy® MemberMember

    I bought this Samsung washer and dryer set because of the great overall satisfaction ratings Samsung had earned in the washer/dryer category. Additionally, the activewash feature is something that I thought would be very useful for those hard grass and dirt stains that the boys get on their clothes. However, the washer lid is like a guillotine that falls down almost every time that you lift up the lid to put clothes in. A lid this heavy needs a hood stand or something to click the lid to stay open. Until then, you have to bob and weave underneath the washer lid. Yes, you can use one hand to keep the lid open, but why should you only have one hand to fill your washer. The tub is very so deep, so it can be hard to get items out of the washer. My fiancee needs a stool to reach the clothes at the bottom of the washer. As much as I try to balance the clothes in the washer, the washer has a tendency to become unbalanced causing the washer to stop showing an error on the LED display. Some of the preset cycles are programmed for very long cycle times which I don't like. Some combinations of presets don't seem intuitive to me and I should be able to make adjustments to them, but it doesn't allow it. I am a fan of Samsung products and liked the looks, the customer reviews, and features of this machine. However, attention to the detail prevents me giving a higher score. Samsung, if you're reading this contact me and I can list out a bunch of areas of improvement for you. I think that it will help make for a better washer.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Tarzan. Thank you for taking the time out of your busy day to share such detailed feeback with us. An unbalanced load error code can have several different causes and I want to help you determine what the case is with your washing machine. Here is a link that will explain the error codes and how to fix and prevent them in the future (http://bit.ly/2GsUweI). We appreciate you being a part of the Samsung family. ^Lo Samsung