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Customer Ratings & Reviews

Samsung - Activewash 5.4 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 618 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
noise
  • Rating: 4 out of 5 stars

    Not as impressed as I thought

    Posted
    amanda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Cycles are very long, the noise that it makes at the end of the cycle is almost 2 minutes long and very annoying.cycle is louder than I thought it would be. A great washer otherwise

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Samsung dropped ball

    Posted
    TraderOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Can't make this thing not make noise! The chimes are driving me nuts.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Large Capacity

    Posted
    BRoyal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This tub is huge and has plenty of room for bedding. You can do larger loads but it's a bit of a stretch to get all your clothes out. It was a little louder than I had hoped for and the hand wash insert is a bit in the way and unnecessary.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best washer I'ver ever owned!

    Posted
    mxpxboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love that this is a smart washer and has the ability to connect to my wifi and Samsung SmartThings hub to let me know when it's finished if I'm not home. It's quiet and it doesn't annoy you with a loud buzzer when the load is finished either. It plays a musical chime that isn't too loud but still loud enough you can hear it. It doesn't have an agitator so you can fit bigger loads inside. It's perfect so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great top loader

    Posted
    LynnRx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We've only had our top loader for about 2 weeks but so far we really like it! Our clothes come out very clean, there are many cycles to choose from, and there is self cleaning cycle. Our clothes seem to be a tad more wet after the spin cycle than it did with our lop loader but that's ok. It's also a little louder than our previous front loader but it's not too bad. The washer is huge inside so you can wash a ton of clothes in 1 cycle. I would recommend reading the manual for guides on what cycles to use to wash ur clothes. I had never had a machine with a waterproof cycle but they recommend all waterproof clothes, jackets, etc only be washed on this cycle. I think the pros definitely outweigh the few cons.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Overpriced for what I got

    Posted
    JennyA
    • My Best Buy® MemberMember

    So far it is a nice washer but it is really loud. I have a laundry closet and it is too loud to run if people are sleeping or hanging out in the living room. I think this is the noisiest machine I have ever seen. I don't know why anyone would ever want to use the app but if it is important to you then don't buy Samsung. The app sucks and really doesn't work. It crashes all the time and you have to do that whole I'm not a robot captcha thing every time you open the app. On the positive side it is a huge drum that holds massive amounts of laundry. The controls offer so many combinations to wash your stuff the way you want. And best part is the prewash thing in the top.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Active wash lid frustration.

    Posted
    dannyboy
    • My Best Buy® MemberMember

    Lid is always falling closed. The lid when open is so close to the balance point the least little thing it will close. Some times when opened quickly it will bounce closed. There you are with double hand of clothes and have to put pile of clothes down and start over. Falling on your head when loading and unloading the clothes. Samsung's fix is to hold the lid open with one hand. This means open lid slowly confirming lid stays open and then load and unload your clothes with only one hand. Not impossible. Very sad and no one needs the frustration of the lid banging on your head.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback, dannyboy. Samsung is always looking for ways to improve and reviews like yours are vital in this process. ^Lo Samsung

  • Rating: 4 out of 5 stars

    So far so good!

    Posted
    JessL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far I don't have any complaints about this washer other than it isn't the most intuitive in its options. When you set a cycle, you can tweak some things but not others. This works great except for when there isn't a cycle to accommodate your specific laundry type & you have to hunt for a reasonable alternative. Also, this washer (as well as the dryer) is slightly noisier than we expected. Nothing too crazy, unless your laundry room shares a wall with your bedroom. Then you might not want to run laundry while you are sleeping. Cycle lengths are quite a bit longer than our previous machines but the reviews have all said to expect this. Additionally, we cannot turn off the Eco Plus feature in Normal washer mode either. Can someone please assist with advice on whether turning this off is an option?

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow

    Posted
    chefmommy
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am upgrading my 8 year old front load samsung washer with this beauty. Let me start by saying I was VERY skeptical about buying another Samsung washer and dryer due to the horrible customer service experience I had with the last machine. The last machine was VERY loud. We had it stacked and used it side by side and the noise was terrible when this thing went into spin mode, and didn't clean the clothes really well. THIS machine is so quiet. I washed a large load of bath towels and heard nothing during the spin cycle. There is so much space in the washer. I used the wrinkle release mode on the dryer and took out all of the wrinkles in my kids' school clothes. Good by Sunday ironing. So far, I am very happy with this set. The only negative thing I will say is that it is not really fingerprint resistant. But that's not a big deal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LOVE this washer!!

    Posted
    Chipple
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I finally splurged on a new washer after 3 years of putting up with a terrible front loader that came from the prior homeowners. I can't believe I waited so long! This thing is huge and fits so much! I am 5'10, so reaching the bottom is no issue for me but I could see shorter people struggling. I am completely baffled by people saying this machine is loud. It is so quiet!!! The loudest thing is when the water fills, and that isn't really loud, it is quieter than a bath tub filling. The active wash sink is great for me! I have a crafty 6 year old who is using markers, oil pastels, paints as well as a 15 month old. I love that I can scrub the item on the side of the sink and leave it to soak for 20 mins and then dump it in the tub and go. My youngest has life threatening food allergies as well as pet dander and dust allergies, I feel confident that our clothes are getting clean and haven't even tested the steam function out yet! My only issue I have had so far was an imbalance issue when trying to wash 2 dog beds at once. They were of different sizes, so that was my fault. I have been able to wash king and queen sheets at the same time with no issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Don't hesitate , buy!

    Posted
    Elizabeth

    Let's start off by mentioning that whenever I make a purchase, I read EVERYONES review. With that being said, there will always be positive and negative reviews on products. Here is my honest review. I have always gone to a laundry mat to wash . So When me and my husband bought the washer with the matching dryer over a month ago I was super excited. I work in an office and usually my clothes isn't really that dirty, but I love makeup, so I have what I call a "makeup towel" where I usually wipe excess (foundation)makeup on , so it gets dirty real quick. My husband on the other hand works in a gasket company working with metal, oil, ect. So his work clothes is usually extremely dirty. Review *The machine exterior is sleek and beautiful. @@@@@ Both washer and dryer have a nice jingle when the load is done. @@@@@ They are BOTH very quiet, compared to the machines I have been around in. I read some ppl complain about the noise, but to be honest it's a machine, it's never gonna be extremely quiet. But it'sn't noisy by all means. I'd give it a 2 out of 10 , ten being extremely noisy. @@@@@ The washer is HUGE, very deep as well. I am 5'8 my husband is 5'11 and we still have to get on our tip toes to reach the bottom . We don't mind tho because we know that just means more clothes can fit. @@@@@ *You have to be very careful with the soap tray. If you forget to close it up and you bring down the lid , you have a big chance of breaking it. @@@@@ the lid is a soft close with I LOVE! @@@@@ The built in sink comes in handy! For small stains to scrub out. @@@@@ Timing: depends on what cycle , I do think some are a bit too long, but the quick cycle is fast but just as efficient. Like I said I have always washed at the laundry mat so those are usually self time at a maximum of 45 mins. These can take up to an 1:20mins depending on your settings. @@@@@ Read the manual, become familiar with the product. @@@@@ My electric bill and water bill didn't even make a dent . It probably went up like 7 bucks on each bills. The machines automatically have settings for you depending on what cycle you choose. Some you can amend some you can't. I do NOT like washing on the "normal " cycle. The reason is because I feel like it doesn't wash well due to the "eco warm". When I first got the washer I washed my husband work jeans that are heavily soiled with oil and dirty. And the "Normal" cycle didn't clean them well. So, I gave it another shot with my "makeup towel" and like the work pants , it didn't take off any of the stains or dirt. I LOVE the "heavy duty" cycle! This cycle doesn't use much water either but , this cycle works! My husband's pants were completely clean. Not one stain!!! My makeup towel didn't have any signs of foundation or eyeshadow. The built in sink actually helps clean small stains, I have tried it about 5x on my makeup towel. I think it comes in handy for ladies who have period accidents.This might be TMI but it's an honest review for the consumers, As a women we have all had to throw away at some point a good pair of panties due to our periods. The built in sink is perfect to quickly help lift off any stains and then dump it into a quick wash ! Bedding : I have a cat and dog and with the washer it cleans my beddings where there are no signs of pet hair. Both machines efficiency clean and dry big bulks. But it doesn't mean you should over stuff it. The Dryer: I love it. I typically do normal or bedding but it works perfectly. If the dryer senses any time of moisture it will add minutes, which I personally like. Beats having wet clothes when u think they are dry. Right? I'd recommend buying this. I personally have used these machines for about a month and a half, and I have no complaints. P.s. I took too long to add pictures, but everyone who has seen it says they are real nice , esspecially the color!

    I would recommend this to a friend