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Customer Ratings & Reviews

Samsung - Activewash 5.4 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 619 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
spin cycle
  • Rating: 2 out of 5 stars

    Too many problems with spinning

    Posted
    andiindc
    • My Best Buy® MemberMember

    We have this washer for less than a year and got it serviced twice already, because it has trouble spinning properly if loaded with bedding or other bulky stuff. I have seen it repeating a spin cycle with adding new water over and over again, until it finally stops with an error message. The manual recommends interrupting the cycle and re-arranging the contents for better balance, but who wants to stand by the washer to check on it all the time? There is a way to re-calibrate the sensors, but it worked only for a short time. Another issue is the lid - sometimes it won't stay open and fall on your head when you load or unload. I would not buy this one again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Could have been great

    Posted
    Andrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like the installed sink for pretreating and soaking, but this washer has two significant flaws that make me wish I purchased a different washer. The first flaw is that this washer struggles with large items like blankets. It will repearedly go off balance then refill with water to try to rebalance and then during the alin part of the cycle go off balance, it will repeat this until it no longer is off balance during the spin cycle. However this can take many attempts which means hours and lots and lots of water. I almost always have to go up, manually reshuffle the wet linens and hope that it works. The other major flaw is its smart features. They only are active if you press the button on the machine to activate them everytime you do a load. Also the samsung smart things server is very erratic to the point that I dont use this feature often, better to get the cheaper non smart version, and one that can do blankets.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    Butch525
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have been using the unit for about a month and everything has worked as expected. The only issue I have has was with the leveling. I thought it was "good enough" when I installed it but found out after a few loads would not spin correctly. The issue was mine, not the washer because I forgot to do the calibration step. Once I went back and made a minor adjustment using the technique outlined in the manual and ran the calibration step everything worked fine. My install is in an older house on the second floor where the floor could use a bit of stiffening. We haven't had any noise of bouncing issues. Laundry seems as clean or cleaner as it was with our older Samsung front loader in much less time. I also use the Samsung app with great success. I only use it to tell me when the load is complete so I haven't run into any of the issues I have read about on line. Overall great washer that Best Buy had on a super sale so we are very happy with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow

    Posted
    chefmommy
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am upgrading my 8 year old front load samsung washer with this beauty. Let me start by saying I was VERY skeptical about buying another Samsung washer and dryer due to the horrible customer service experience I had with the last machine. The last machine was VERY loud. We had it stacked and used it side by side and the noise was terrible when this thing went into spin mode, and didn't clean the clothes really well. THIS machine is so quiet. I washed a large load of bath towels and heard nothing during the spin cycle. There is so much space in the washer. I used the wrinkle release mode on the dryer and took out all of the wrinkles in my kids' school clothes. Good by Sunday ironing. So far, I am very happy with this set. The only negative thing I will say is that it is not really fingerprint resistant. But that's not a big deal.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Tears Clothes

    Posted
    Jeff103832

    We were excited about the new washer and enjoyed it for the most part at first. The only issue we had in the beginning was that our towels were taking longer to dry. We assumed that we just needed to find the optimum wash cycle. After about 6 weeks I noticed that a couple of my shirts started getting tiny holes in the seams. I just assumed it was normal wear and tear of the shirts. Then a few more weeks pass and more shirts are getting more holes and we notice our towels and bed sheets are starting to fray. My wife has said it is taking 3 hours for a normal load of towels to dry. I have verified that during a towel drying cycle the lint filter has to be cleaned multiple times because it is getting saturated with lint. This is due to the washer being too rough on the towels. I cleaned out the entire dryer duct system just to make sure it wasn't a dryer issue. Our previous washer which was a front load did not do this. After 3 months of trying various washing and spin cycles we are still having these issues and are stuck with ruined clothes, towels and bed sheets along with a $800 washer bill. We have talked to 3 different people at Best Buy and they could not care less. Their response was "we should have notified them sooner of any problems." However, these issues are not immediately obvious and occur over time. Our next attempt for a remedy is to contact Samsung. It is possible we got a lemon.

    No, I would not recommend this to a friend