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Samsung - Activewash 5.4 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 628 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 2 out of 5 stars

    Could have been great

    Posted
    Andrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I really like the installed sink for pretreating and soaking, but this washer has two significant flaws that make me wish I purchased a different washer. The first flaw is that this washer struggles with large items like blankets. It will repearedly go off balance then refill with water to try to rebalance and then during the alin part of the cycle go off balance, it will repeat this until it no longer is off balance during the spin cycle. However this can take many attempts which means hours and lots and lots of water. I almost always have to go up, manually reshuffle the wet linens and hope that it works. The other major flaw is its smart features. They only are active if you press the button on the machine to activate them everytime you do a load. Also the samsung smart things server is very erratic to the point that I dont use this feature often, better to get the cheaper non smart version, and one that can do blankets.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too many problems with spinning

    Posted
    andiindc
    • My Best Buy® Member

    We have this washer for less than a year and got it serviced twice already, because it has trouble spinning properly if loaded with bedding or other bulky stuff. I have seen it repeating a spin cycle with adding new water over and over again, until it finally stops with an error message. The manual recommends interrupting the cycle and re-arranging the contents for better balance, but who wants to stand by the washer to check on it all the time? There is a way to re-calibrate the sensors, but it worked only for a short time. Another issue is the lid - sometimes it won't stay open and fall on your head when you load or unload. I would not buy this one again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I've had better

    Posted
    JB327
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had brand new 2015 Samsung washers that I loved. Then I moved, and had to buy new ones. We chose this higher upgraded model. The thing that bothers me the most about this washer is that every time I put my bedding quilt to wash (which is extremely thin - I live in Florida), the machine gets stuck during the rinse phase and I get an error code. I have to manually spread open the quilt in the washer, and start a rinse cycle again. The built in sink feature looks cooler than it is functional. Its very hard to get to the detergent drawer because the sink basin is in the way, so you cant just hold up the detergent container to pour.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello JB327, you can try to use the bedding cycle for washing the quilt and the attached link (https://bit.ly/2ymnbwm) has some useful tips too. Thank you for choosing Samsung. ^Shifa Samsung

  • Rating: 2 out of 5 stars

    Not sure

    Posted
    Lisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I'm not sure how I feel about this washing machine. I wash my dogs blankets in there and the top blanket never seems to get washed it's always dirty. I even wash my comforters and blankets from the bed and it seems like it doesn't flip everything over evenly and the top blanket never gets washed all the way. I don't know what I'm doing wrong. there's always dirt left in the bottom also after I wash the dog blankets. Shouldn't it drain out with all the water?

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Would not buy it again

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The annoying giant plastic thing in the lid makes it difficult for me to get the soap in. Also, the completely flat top SEEMS like it would be nice, until clothes start falling back behind the washer. Not designed well for the end-user.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Samsung dropped ball

    Posted
    TraderOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Can’t make this thing not make noise! The chimes are driving me nuts.

    No, I would not recommend this to a friend