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Samsung - Activewash 5.4 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 625 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Expected More

    Posted
    Tarzan
    • My Best Buy® Member

    I bought this Samsung washer and dryer set because of the great overall satisfaction ratings Samsung had earned in the washer/dryer category. Additionally, the activewash feature is something that I thought would be very useful for those hard grass and dirt stains that the boys get on their clothes. However, the washer lid is like a guillotine that falls down almost every time that you lift up the lid to put clothes in. A lid this heavy needs a hood stand or something to click the lid to stay open. Until then, you have to bob and weave underneath the washer lid. Yes, you can use one hand to keep the lid open, but why should you only have one hand to fill your washer. The tub is very so deep, so it can be hard to get items out of the washer. My fiancee needs a stool to reach the clothes at the bottom of the washer. As much as I try to balance the clothes in the washer, the washer has a tendency to become unbalanced causing the washer to stop showing an error on the LED display. Some of the preset cycles are programmed for very long cycle times which I don't like. Some combinations of presets don't seem intuitive to me and I should be able to make adjustments to them, but it doesn't allow it. I am a fan of Samsung products and liked the looks, the customer reviews, and features of this machine. However, attention to the detail prevents me giving a higher score. Samsung, if you're reading this contact me and I can list out a bunch of areas of improvement for you. I think that it will help make for a better washer.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Tarzan. Thank you for taking the time out of your busy day to share such detailed feeback with us. An unbalanced load error code can have several different causes and I want to help you determine what the case is with your washing machine. Here is a link that will explain the error codes and how to fix and prevent them in the future (http://bit.ly/2GsUweI). We appreciate you being a part of the Samsung family. ^Lo Samsung

  • Rating: 3 out of 5 stars

    Awesome washer, however...

    Posted
    Garrett
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I really do love this washer and all the features it comes with, however within 2-3 weeks from delivery I've already had issues. I hope this isn't going to be a reoccurring thing with this washer, but after a load of laundry was finished, water continued to pour into my washer, filling up the tub. It's good thing I caught it, otherwise I'm sure it would of overflowed. After doing research of the problem and the only solution to stopping the washer from filling, was to turn the water line valve off, the washer's inlet valve malfunctioned and stopped working, allowing water to continue to pour. Thankfully I have the Geek Squad protection for 3 years, but I really hope this won't be a reoccurring thing. Other than this issue, it's an all around great washer. I'm still learning how to use it's many features.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Overpriced for what I got

    Posted
    JennyA
    • My Best Buy® Member

    So far it is a nice washer but it is really loud. I have a laundry closet and it is too loud to run if people are sleeping or hanging out in the living room. I think this is the noisiest machine I have ever seen. I don’t know why anyone would ever want to use the app but if it is important to you then don’t buy Samsung. The app sucks and really doesn’t work. It crashes all the time and you have to do that whole I’m not a robot captcha thing every time you open the app. On the positive side it is a huge drum that holds massive amounts of laundry. The controls offer so many combinations to wash your stuff the way you want. And best part is the prewash thing in the top.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent but prefer GE better

    Posted
    VoltronII
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My wife and I purchased this because of the large capacity and the washboard. Samsung may be great for our TV and tablets and phones but when it comes to washer and dryer, it's not the best. It has some nice features which is why I gave it a 3 star. It didn't work well washing comforters as we had hoped. It made a lot of noise and rocked when washing our king size comforter. You can't control the machine through the app; you can see the status only. I'm not sure what it is but washing with this Samsung, the clothes are more wrinkled than when we had our GE washer. And for the price, it's not worth it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Unbalanced

    Posted
    5thofNov17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Loved the idea that it is big. If used to washed huge loads of clothing, then it is great and perfect. But if used to wash more than comforter, then not a smart thing to do. It caused the machine to be unbalanced and had to be rerest. With fabric softener used, the time to wash is much longer. The detergent holder needs redesigning. Where it is at, it can be broken if careless, thoughtless, forget to push it in and close the top.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Large capacity, not for those under 5'5"

    Posted
    Suzi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this washer because we liked the large capacity. However, I can't reach far enough into the tub to extract clothes from the tub. It's very deep so at 5'5" I have to keep a small step stool in the laundry room to remove clothes after the wash. The cycles offered on the panel seem to be programmed for very long cycle times which I don't like. The built in sink gets in the way if you're not using it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent washer

    Posted
    JRArmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    So it has a huge drum which can hold a ton of clothes. The biggest down side to this washer, and the only reason I knocked off 2 stars is because the top WILL NOT STAY OPEN. Even the slightest bump will close this thing on your head. It is also tough being short as we have trouble reaching the bottom.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Problem with heavy loads.

    Posted
    Inka
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Washer allows to load a lot of items. I just was washing one cover that got very heavy when soaked. The washer wasn't able to spin and was repeating the cycle over and over again. Even rearranging the load didn't help.. I don't think I buy top load washer any more.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello Inka! I would love to help you resolve this situation! Follow this link: https://bit.ly/2NrR2cg to help you improve your washers performance. ^Penny Samsung

  • Rating: 3 out of 5 stars

    Good Washer-If you're tall

    Posted
    acriswell9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good Washer-If you're tall. If you are under 5'5, you will have issues reaching the bottom of the basin to remove your clothes. The washer itself was great.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      It's great to hear from you. Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 3 out of 5 stars

    "Steam?" not really

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is advertised to have steam, but you only have one cycle option to use it and that cycle runs for almost 3 hours. disappointed

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good capacity, long cycle times

    Posted
    Pete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Capacity is quite generous. Cycle times are very long - over 1 hour for an average load at medium heat, and heavier items are often still damp.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Buy

    Posted
    Kika
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Don't get me wrong, I like the functionality of the washer, but it is very deep for a person under 5'2" to reach the bottom of the drum. I wouldnt recommend it for shorter individuals

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    washes very well but..

    Posted
    blank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    the washing machine washes very well but some features were not well thought out the pre soak feature is bulky and if you are not careful it you can hit your head on it

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Laundry get Tangled

    Posted
    Lisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This works great for large comforters, etc.. When using for clothes or mixed loads I find that it mis shapes clothing and it gets tangled up..

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Average at Best

    Posted
    phillyd22
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Again same thing, thanks for Best Buy and Katie helping but tons of problems and the washing ability is average at best

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Poor smart capablitity

    Posted
    TGAA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    As a washer it’s a good product however sometimes it seems that some comforters don’t ring dry. The smart capabilities with Wi-Fi is terrible

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Deep tub

    Posted
    dellkay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought as replacement for recalled washer. This one is a lot deeper. At 5’4 can barely reach the bottom but does a good job

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good

    Posted
    SriD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Initially got a defective item but got it replaced. It works fine now.

    No, I would not recommend this to a friend