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Samsung - Activewash 5.4 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 619 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 112 Reviews
  • Rating: 4 out of 5 stars

    Washes well and oh so stylish!

    Posted
    JT47
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was skeptical about purchasing the new non-agitator models of washers as I had experience with an LG that didn't use enough water and didn't clean well. But all the agitator types were low-end and only came in white. So after reading the reviews I took the chance and bought the Samsung pair. We have had them several weeks now and I must say I am pleasantly surprised that I don't have the former issues. I have washed several loads on different settings and they all have cleaned well. I just washed a white coverlet on the bedding cycle. It had an area with newsprint ink where I had left a newspaper and books on it for several days and a couple of yellow spots elsewhere. Washed it with just detergent, no bleach, and it came out perfectly clean. The dryer works well too. And the black stainless finish looks very stylish in my laundry room. The only issue I have is just getting used to the sink in the top. It would be nice to have it removable when not using. I would like to be able to see the operation of the washer and the detergent/ water levels used. So far I haven't used it as a sink, just tried it out with filling with water. I think I will use it occasionally in the future.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Replacing an 14 year old machine

    Posted
    ninja8mylunch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was purchased to replace my 14yr old whirlpool that finally gave out and I have to say, I'm a bit overwhelmed by all the features. It has a lot and I haven't fully figured out all the options yet. The bin is HUGE... I can throw like 2 or 3 baskets of clothes in there whereas my old one would really only do 1 basket at a time. My favorite feature is being able to connect this washer to my wifi and have it send me notifications! My only con is that once the washer starts its cycle, I cannot open the lid and watch the clothes swish around because there is an automatic lock. As a kid I loved watching the clothes get tossed and thrown around in the washer... I still love doing that today, but I can't seem to do that anymore with this new one...bummer. Plus I just want to check my clothes from time to time! This washer is super quiet... I can hear some mechanical noises but they're so subtle -- I guess I'm used to my old washer which sounded like a large elephant stomping around in my laundry room. Overall it seems to be a good washer... it has more features than I know what to do with and it looks pretty slick -- sort of gun-metal finish. Only time will tell if this thing will last as long as my previous washer. RIP Bessie - You dun' well ole girl!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does what it supposed to do

    Posted
    Lareyna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This washer does what it supposed to do which is clean the clothes and it does a good job at it. The scrub board that’s built-in I’ve used one time and the setting to sanitize clothing takes well over two hours approaching three hours to run I don’t have that kind of time I keep thinking if I do it right before bed So that I’m not having to wait so long but I haven’t tried that overall it is a good washer just the two reasons I bought are not ones that I actually use on it But it does a great job getting the clothes clean. The Washer tub is so deep that I have to use tongs to be able to get the clothes out from the bottom otherwise The washer tub is so deep that I have to use tongs to be able to get the clothes out from the bottom At 5’5 i still can’t reach the bottom so it has a huge tub.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good

    Posted
    OldGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This does a better job cleaning clothes than the LG HE Top Load it replaced. It is a little bigger but seems a lot bigger. The settings are pretty easy to use, but I do not like the Eco Settings. they have done a good job regarding waterproof loads, and it doesn't get unbalanced as much as the LG, but also can take a very long time to 'self fix' unbalanced loads, fill with water, spin, fill with water spin, each time adds about 20 min to the load. There are 3 big negatives with the design. the built in sink is so big that it is easy to hit your head when you are reaching in to pull clothes out, which caused the lid to close on you. The built in sink blocks the view of the clothes, so what is the point of having the clear view in the lid. and the washer is so deep that it is hard to reach all the way to the bottom of the washer.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good!

    Posted
    JessL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far I don't have any complaints about this washer other than it is not the most intuitive in its options. When you set a cycle, you can tweak some things but not others. This works great except for when there isn't a cycle to accommodate your specific laundry type & you have to hunt for a reasonable alternative. Also, this washer (as well as the dryer) is slightly noisier than we expected. Nothing too crazy, unless your laundry room shares a wall with your bedroom. Then you might not want to run laundry while you are sleeping. Cycle lengths are quite a bit longer than our previous machines but the reviews have all said to expect this. Additionally, we cannot turn off the Eco Plus feature in Normal washer mode either. Can someone please assist with advice on whether turning this off is an option?

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Large capacity makes life easier

    Posted
    Choosy
    • Verified PurchaserVerified Purchase

    Very satisfied that this washer has a large capacity and seems durable. Sometimes it glitches when i overload it and it just keeps trying to rebalance itself without setting off a ring charm alarm which would be better. It chimes force erything else like starting, stopping, Etc. Come back an hour later to move laundry over and notice it. Open it , rebalance the million pieces of laundry I placed in there and were good to go! Has been durable and otherwise trouble free. Big enough to wash couch slipcovers, small rugs, tons of towels, etc. Like the self clean notice it gives you because it doesnt seem to get stinky like our other HE washer would do. Very pleased!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great top loader

    Posted
    LynnRx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We've only had our top loader for about 2 weeks but so far we really like it! Our clothes come out very clean, there are many cycles to choose from, and there is self cleaning cycle. Our clothes seem to be a tad more wet after the spin cycle than it did with our lop loader but that's ok. It's also a little louder than our previous front loader but it's not too bad. The washer is huge inside so you can wash a ton of clothes in 1 cycle. I would recommend reading the manual for guides on what cycles to use to wash ur clothes. I had never had a machine with a waterproof cycle but they recommend all waterproof clothes, jackets, etc only be washed on this cycle. I think the pros definitely outweigh the few cons.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Quiet!

    Posted
    amiranda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have done two loads, first one on steam wash, clothes came out with most of the grease gone, the steam actually removed old grease stains from previous washer. Husband is a mechanic, getting out grease and stains was a problem. This washer is very quiet, I actually thought it wasn't working, I had to listen really close. The second load I did was a normal load, I like the extra rinse for fabric softner. This washer is huge, I can't wait to wash more than one blanket at a time. So far I am very pleased with this machine, there are several great features I am looking forward to trying out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost Perfect Washer

    Posted
    Nuance
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the capacity and built in sink. All items come out perfectly clean and it is very quite. My only complaint is that the sink is built into the lid. When the lid is all the way up I tend to hit my head on the sink when reaching clothes out of the drum. If you even slightly touch it, the lid will fall down. About half way down it starts to slow itself. By then it has already hit me on the back of my head. It doesn't hurt but it is a nuisance nonetheless.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very large capacity

    Posted
    JoJoTx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love my new washer! It has a very large capacity, but be warned if you put too many things in, as there is not a center agitator, and items may become entangled. There is a child lock feature, because the panel selection is on the top of the machine. I don't think anything actually gets changed, but when I lay items on top of the washer, it does beep. When I have turned the child lock on, it continually beeps and seems to start while the lid is open and I am adding detergent - still working on figuring that one out!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer

    Posted
    Tohokyho
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like everything about it except one thing. It washes well and i love the size of it. We have a smaller kids in the family and have times where Bed comforters need to be washed. This washer does the job. I don’t like the lid. While i picked this washer for the sink built in, it falls on top of my head often, while in removing wet clothes into the dryer. It’s annoying. Nothing i can’t deal with, but if i could do it over, i would opt to get one without the built in sink.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Washer

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The washer is awesome, I love the phone app feature, but I would like to start the washer without having to turn on the washer manually. Also the washer was a bit tall so everytime I opened the lid it would have to be held open but I moved the washer a inch forward and it worked out. I love the emormous amount of space the washer has I can put my clothes all in one load which saves me a ton of time to get laundry done

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Super Duty! Lots of options. Caution on wi-fi

    Posted
    MrsG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This washer is huge! Large capacity drum makes washing a houseful of towels a breeze. I love the built-in sink since I do not have one in my laundry room. My only disappointment is the wi-fi feature. I thought I would be able to operate it from my phone. 1) you have to be on the same wi-if network as the washer AND 2) you only receive status updates. You cannot operate the washer from your phone. You do not get updates if you leave the house. So it's really a useless feature. Overall, it seems like a good value for the money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good washer but too much tech

    Posted
    MariaPos13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The lid is top heavy because of the hand wash option. I have a hard time keeping the lid fully opened because I have cabinets above and by a smudge it does open fully. With the weight of the hand-wash basin it weighs it down and has slammed me in the head a few times. With the hand-wash basin down it does stay open. It is water efficient so I notice that the method scent beads I use don't always fully dissolve.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung Washer

    Posted
    ElJefe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This washer is huge, which is one of its downfalls. Almost too deep to reach down and get all the clothes. Another problem is the wash tub. When the lid is up and you're putting clothes in or taking them out, watch your head. I also don't feel like my clothes are as clean as before with the old agitator style. Still, it works well on most settings, cold doesn't seem to clean well. Clothes are nearly dry when the wash is done due to the high spin rate. With 3 kids this washer is big enough for our family.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Super EXTRA LARGE capacity

    Posted
    Galley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Washer so far has worked well. From tiny loads to extra large its doing its job. Easy to use. Only thing I would recommend is not using tide pods as I washed a blanket, put it in dryer and found out their was a tide pod stuck in between the bedding and this was with me pulling it out and moving it around so it would dry evenly. Had to throw it back in washer. Other than that this washer is great and washing the large loads I have needed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but Cold Water Sink

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The washer works well enough but the water that comes out in the sink is cold only; it is not the same temperature as the wash cycle, which makes it hard to get the stains out thus defeating the purpose. We ultimately returned it for this reason and put in an American made Whirlpool for $150 less per unit and got a sink installed instead with real hot water. One more note, the dryer doesn’t have a big flat area on top to put folded clothes.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good washer

    Posted
    TyrionMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It has a slick look and I love the basin feature on top where I can scrub stains on an item on top of the washing machine as it is loading and then dump it with the rest of the clothes being washed. My only regret is that, me not being very tall, it is hard to collect the clothing at the bottom of the drum when the wash cycle is finished. Something to consider for not so tall people. I'm 5'3" and my arms do not reach to the bottom of the drum.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good washer, load balancing issue sometimes

    Posted
    chasewhite
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    My wife and I are very please with this washer. Occasionally while washing king size bed sheets it has a load balancing issue, though it states you can wash king bed sheets without issue. It's a very simple fix by re-distributing the bedsheets but when you start a load and come back to it five hours later and expect it to be done to find the sheets still sopping wet is slightly disheartening with a brand new washer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Washer

    Posted
    CMN2
    • Verified PurchaserVerified Purchase
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    This washer has been great so far. I have had it for about a month and my only complaint is that it isn't great for short people. I struggle to reach all of my item's when I'm ready to take them out. Aside from that, the performance is great. I love that I can put my clothes in before I leave for work in the morning and set it to start right before I'm coming home. It gets the job done much faster than my last washer and well!

    I would recommend this to a friend