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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 61 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are impressed with the Samsung AirDresser's sanitization feature, which effectively kills germs and provides a sense of safety and cleanliness. They also appreciate its user-friendly design, quiet operation, and stylish appearance. While some users have expressed concerns about its wrinkle removal capabilities, the overall feedback highlights the product's effectiveness and convenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 61 reviews
  • Cons mentioned:
    Wrinkle removal

    Rated 4 out of 5 stars

    Need a weight to get out wrinkles

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. But you have to weight down shirts to get the best wrinkle results.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I liked the air dresser and I was saving time caring for my clothes. Then on day 5 of using the machine, I had to perform the suggested routine maintenance. The manual is not very clear. I called Samsung tech support and they were not helpful. Different people told me to do different things. I called Best Buy and they said they couldn't help because the product is so new. I even paid for the added protection policy. I am all for being an early adapter to things, but companies need to work through problems when they arise. I was just trying to perform routine maintenance. I do not know what I would if something actual broke. I think I am going to return the machine and steam things with my trusted Jiffy,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TomJ, thank you for taking the time to share your experience and we understand it did not meet your expectations. Your feedback has been shared and is already being used to improve the experience for future needs. We see that you’re already in contact with us and are working with you on a solution. Here’s a great resource for you to use in addition to your user manual https://www.samsung.com/us/support/answer/ANS00085443/ and if you haven’t already, feel free to reach out to our social support channels at Facebook Messenger: http://m.me/samsungsupport or Twitter: https://twitter.com/messages/compose?recipient_id=18768513 for any additional assistance. Please reference ticket number 1142380867 when you reach out to our Social Media Team. ^Michelle Samsung

  • Rated 1 out of 5 stars

    Poor quality.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used a handful of times, just a couple months outside of warranty ~ Appliance no longer dries clothes. I would avoid these machines.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wrinkle removal

    Rated 3 out of 5 stars

    Air Dresser

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as I am updating my laundry room. It works well enough on slightly wrinkled non-cotton fabrics. It works well in taking out any type of smells but it doesn't press as well as an iron would.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Suzyq.

      Thank you for bringing this to our attention. I see you have some concerns with the AirDresser Upright Garment Steamer with Sanitization. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      Your AirDresser is a convenient and easy-to-use tool for freshening your clothes, but when it fails to do that job, chances are that you're trying to freshen something it's not designed for. Here's the information you need to know. Here is a link for more details.

      Wrinkles are not removed  https://www.samsung.com/us/support/troubleshooting/TSG01204350/

      User's Manual/ Warranty section on page 47

      One (1) Year Parts and Labor
      https://downloadcenter.samsung.com/content/UM/202205/20220531160718516/DF60A_BESPOKE_DC68-04297J-01_EN_CFR_MES.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144681952

      Have a great day.

      ^Charles Samsung

  • Cons mentioned:
    Wrinkle removal

    Rated 3 out of 5 stars

    Underwhelming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not take wrinkles out of shirts. And lent still can hold on to shirt. It a lot of money of it to only do what it says at 80%

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Jamal, I understand you are having some concerns with your Samsung AirDresser not drying your clothes properly and I would like to make sure that you are getting the best performance. I understand how frustrating it can be when your expectations are not met, but I have some helpful information that will help. See link below:
      https://www.samsung.com/us/support/answer/ANS00085443/
      https://www.samsung.com/us/support/answer/ANS00085464/
      If your issues do not get better, please do not hesitate to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420420. We welcome you to our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sharp looking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use and set up. Looks sharp and is a great compliment to the washer and dryer set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sanitization

    Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, I feel much safer and clean. I use this almost every other day.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very good unit

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good unit does what it supposed to do. happy with the purchase

    I would recommend this to a friend
  • Cons mentioned:
    Wrinkle removal

    Rated 1 out of 5 stars

    No Idea how this can get 4.5 Stars

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item based on positive reviews and few negative reviews. After using this item at least 10 times, I feel I can accurately review this item. The Quick cycle is "worthless" It doesn't remove any wrinkles and imparts the smell of the inside the unit. The Normal cycle runs quite a bit longer but the only result was a smell like the inside of the unit, again with no result on the wrinkles. The main issue is that the unit actually imparts on odor that is present inside the unit. The clothes go in smelling like they came out of the dryer and come out smelling like they have been put through some artificial odor machine. The clothes didn't even come of the unit smelling fresh and neutral they smell like they been pasted through a plastic steamer. Very disappointed with the result and it seems like the real reviews ( like mine) have similar results. I wouldn't recommend anyone buying this model if you want your clothes to smell less or wrinkles removed. Very disappointed on the value of this model/design. Not sure there is much more to say. Buy with caution. Great item if you want to show your friends a "cool gadget" that seems to not accomplish any part of what it is marketed to do.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Drew,

      Thank you for bringing this to our attention. We understand how inconvenient it is to have a Samsung AirDresser that doesn't remove any wrinkles and the clothes smell like they came out of the dryer. We apologize for the inconvenience that this caused you. We're here to help.

      Attached is a link to the troubleshooting guide that you can check, which may help fix these issues with your Samsung AirDresser.
      https://www.samsung.com/us/support/troubleshooting/TSG01204350/

      For future reference, I've also included a link to the user manual containing additional information, including the fabric guide table. See pages 26-30.
      https://downloadcenter.samsung.com/content/UM/202003/20200302123609302/AirDressor_DC68-04022E-00_EN_MES.pdf

      For other concerns, do not hesitate to reach out via our Support Channels below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144200323

      -Angelica Samsung

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Stylish and sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing product. Not only does it work but it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very convenient

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice product, i was able to add it directly in my closet and works well

    I would recommend this to a friend
  • Pros mentioned:
    Sanitization

    Rated 5 out of 5 stars

    Steam machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best machine very helpful at home elegance looks,and best quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Easy to set up. Seems easy to clean and maintain.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    no problem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality, and good value, and good ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly as described, its mot a home dry clean but it does freshen up sort of like a very light dry cleaning. It’s big like bigger than you think so be prepared Delivery from best buy is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Sanitization

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It works as advertised. Saves us money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Airdresser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Samsung airdresser several times since I purchased it, and it was doing a great job. Definitely, I recommend buying this airdresser. It will freshen up clothes, and remove a lot of the wrinkles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy laundry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can dry your wet clothes without the tumble. It also unwrinkled t-shirts very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you dry lean a lot you won’t be disappointed!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical but optimistic going into this. I was going to the dry cleaner every single week but I have not paid a dry cleaning bill since we got the sanitizer! I love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for anyone that wears luxury clothing. It is much more delicate than a normal washer and dryer. It does not replace washing or dry cleaning but you won't have to do it as often.

    I would recommend this to a friend
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