Customer Ratings & Reviews
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Carrot Pancake 1/7
Eggs and Cheese
Eggs 30
Place into the center of the oven and press the [Send to Microwave] button below until the egg whites have set but the yolks are still runny
Cook with your appliances
Oven
Induction Samsung Microwave
and Vegetables
Carrot 2
Apple 1
12 eggs in avocado
Avocado 2
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Send to Microwave
10 min
Baked salmon and rice
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Recipe price and availability of each product may vary
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My](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6568/6568544cv23d.jpg)
- Model:
- ME21DB670012AA
- SKU:
- 6568544
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Bespoke 2.1 Cu. Ft. Over-the-Range Microwave highly for its design, appearance, and ease of use. Many appreciate its performance, stylish looks, and relatively quiet operation. However, some customers have expressed concerns about the timer functionality, the responsiveness of the glass touch controls, and its susceptibility to fingerprints.
This summary was generated by AI based on customer reviews.
Do Not Buy This microwave!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MICROWAVE! IT BROKE AFTER 3 MONTHS. BEST BUY WOULDNT FIX IT; SAID SAMSUNG HAD TO. SOME HOME INOVATIONS CAME AND FIXED IT IN NOVEMBER. NOW FEB 13 ITS BROKE AGAIN. SAME PROBLEM.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ValerieM, we understand that a working microwave helps us reheat our food. We want to speak to you directly and get more information about your microwave for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148400139) to help our team pull up your information.
Have a great day.
^Camille
Steven S
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprints easy to too easy to see for a "fingerprint resistant" product. Clock, which is supposed to work when not in use, does not. Cannot figure that out. And buttons do not activate when touching, need to open door. Only installed this a few days ago, and wondering if this was a big mistake.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the importance of having an efficient appliance in a home. Let us help you with the microwave.
Please see the "Set Date & Time" on page 14 to help you set the clock and the "Cleaning and maintaining your microwave oven" section on page 31 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202402/20240227134323926/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf
Also, please follow the steps to help you with the microwave's control panel and follow the steps.
Microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147615646) to help our team pull up your information.
Have a great day.
^Aloe
Regret Buying This Microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is incredibly frustrating to use. The touchscreen display is not responsive, especially when the screen isn’t already active — and by that, I mean the display doesn’t stay on to show the time or buttons unless the stove light is on. The touchscreen "buttons" are extremely finicky and rarely respond, especially to my elderly mother's touch, which makes it nearly impossible for her to use. I genuinely regret purchasing this microwave. I wish I had chosen something else. Save yourself the hassle and look for a better option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KimberlyO,
We know how crucial it is to keep your microwave working properly. Let's get the information you need.
We recommend reviewing the link below to find out why your microwave's control panel may not be functioning correctly
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148665958) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Nice when working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Error code 4 days after install. Thankfully it has been replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott M,
It is great to hear that the error code you experienced was resolved with a replacement! It is always a relief when things get sorted out quickly.
Leo
3 fail deliveries
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 3 fail deliveries due to poor planning/communication. I waited every single day and I had to reach out to customer service to be aware that they weren’t going to arrive. The product is in the Warehouse from Caguas.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Did not work out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one of these and it did not work out of the box. Best Buy was then reluctant to even exchange it because I did not pay for their installation. Now, I have to wait three weeks for a replacement and Best Buy refused to offer any compensation for the inconvenience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get an update on your replacement unit.
Have a great day.
-Ernest-
MICROWAVE
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FIRST ONE SHOWED UP DAMAGED SECOND ONE MADE IT 7 MONTHS JUNK DO NOT BUY!!! HAD A WHIRPOOL FOR 18 YEARS AND 15 YEARS BEFIRE THIS!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your broken microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148988895) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit broke 3 days after being installed. The blower came on by itself then stopped and error message "Contact Customer Service C-F2" showed up. I googled and came with communication issue between mother board and main control board.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cecilia,
We all want to have a properly working microwave. We are here to help.
Below are lists of microwave error codes. Please follow the steps.
Samsung microwave error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147089614 to help our team pull up your information.
Have a great day.
^Aloe
Microwave good Best Buy service department not so
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is awesome. Best Buy service department not so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect microwave to go with stove. And the smart thing app really helps you do a lot of different things.
I would recommend this to a friend- Pros mentioned:Overall performance
Great microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sharp looking microwave. The light and fan are a welcome introduction. works well. no complaints.
I would recommend this to a friend - Pros mentioned:Overall performance
Good job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave doing the essential functions is what I needed
I would recommend this to a friend - Pros mentioned:Design, Noise level
Bespoke microwave for the win
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek design! Quiet. The exhaust fan efficiently works without being incredibly loud. Beautiful appliance.
I would recommend this to a friend Kitchen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a gift for my wife and I think it's one of the gifts she liked the most because she loves the kitchen
I would recommend this to a friend- Pros mentioned:Noise level
Perfect match to our range.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and matched the new induction range. Much quieter than the last over the range microwave. LED lights underneath light up the rang much better. Love the touch buttons light up and disappear. Installation was fast and easy and fit perfectly.
I would recommend this to a friend Samsung bespoke over range microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: -Stylish -Cook sensing -Turn off display Cons: -Difficulty turning on display -Off display blocks window viewer - window seems to be tinted to dark- obstructs Door is too long Over all its a nice microwave
I would recommend this to a friendOkay microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it connects to my phone but not having actual buttons on the door is very hard. They need to make the buttons a little bit easier to push/activate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We are glad you are enjoying the connected features, and we appreciate you pointing out that the microwave uses touch-screen style buttons.
We understand that when controls are touch-based rather than physical, responsiveness and sensitivity become even more important. If the touch controls do not activate as easily as expected, that can affect how smooth and convenient the experience feels during everyday use.
Our goal with the touch interface is to create a modern, streamlined design while keeping operation intuitive and comfortable. Feedback like yours helps us evaluate how the sensitivity and layout are performing in real homes, not just in testing environments.
We truly value you sharing this with us, as it helps us continue refining both the technology and the overall user experience. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1152189922 to help our team pull up your information.
Leo
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I really like the microwave. Haven’t had it to long couple of days
I would recommend this to a friendMissing Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.More than three weeks after my order of this microwave I still do not have it in my possession. When purchased I was told five days. All the info I get from Best Buy is that it has been delayed. Kind of hard to respond to the email asking for a review when I haven't received the item. Is this a Best Buy problem, Samsung, ??? Don't really know, but Best Buy should be trying harder to give an update, and should have known they didn't have inventory when it was purchased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the logistics of your microwave, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Do not buy!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This broke after 2 months. Have had a technician come out 5 times to try and fix and it’s still broken. Samsung will not replace and have said someone will call back with 24 hours and never called. So we now have no vent either. VERY FRUSTRATING!!! So now I guess we wait for a tech to come out again! Plus I have to leave work early to be home for him. All Best Buy will say is you should have ordered extra warranty…. No one would ever think after 2 months a $550 microwave would just stop working. Very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It's frustrating when a new appliance breaks down so soon. We would love to speak to you directly to gather more information about your experience and determine what steps can help. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147362119 to help our team pull up your information.
Leo
