Customer Ratings & Reviews

Ease of use. So worth the extra dollars. Quiet. Purchased over the range and fan is exceptional!

I love it the best microwave oven I’ve ever had and the fancy look it’s incredible

I like it because it matches my stove and refrigerator.

Excellent quality (for one day) very very stylish and installed in 30 minutes maximum. Controls are super easy and you can go on line and learn so much about the microwave. Really love the style! FYI - did not have Best Buy install - way way too expensive @ $160 (and I have Total Tech big plan) and did not have Best Buy haul away - again way too expensive even with the plan. Saved myself $200!

This microwave is worth all the money. Last one i had was about 10 years. This is with six kids.

This microwave is great very stylish easy use, the interior size is awesome.

the microwave is everything the description said it would be. We love it. The installer and installation was great.

Don't like the finger prints it leaves!!!!!!!!!!!!!!!!!!!!

Looks great, and I love all the features. Clean and sleek.

Let me start by saying that if I could give this whole experience less than one star I would. I can't even rate the microwave because it was returned due to unprofessional installers. So, it started when I ordered the microwave. I went to the store to make sure I ordered the microwave my wife and I wanted. We also wanted to make sure we got the right services because we wanted it installed and have a range hood that has to be replaced. After the order was placed we were told it would be delivered and installed a few days later. The day before the install I received multiple messages stating that my delivery and install had been pushed back a day due to inventory issues (I can understand that) but, my account on Best Buy didn't not reflect the changed date so I had to call several customer representatives who could not figure out which date was correct for the delivery and install. After several hours, that was all resolved and our day came for the install. We were last on the list for the day and when the installers showed up one of the first things they the lead installer said was he was tired and this had already been a long day. When he came into the kitchen and saw the range hood he said we can't install the microwave cause you don't have a power outlet for the microwave. I stated that I did have a dedicated power outlet in the cabinet above just for the microwave. The installer then looked at me and said well if remove the range you may have open wires in the back and that would be dangerous so we can't do that. Then one of the other installers chimed in and said no, wait a minute and had me turn the power off for the breaker leading to the range. He then took apart the outlet and said that the hood was tied into the outlet. The first installer looked at me and said this is what we can do.......You cancel the install portion of your order, which meant I would get my install fee back, and you give us $150.00 cash and we will install the microwave for you. I looked at them and said "No". If they didn't do it correctly and the house burnt down it would have looked like I canceled the install services and installed it myself with there being no record of them ever installing it. At that point I was beyond frustrated. They then said well if you don't want to pay then there is nothing they can do for me. They then asked if they wanted me to leave the microwave. I stated no, I want to cancel the whole order. They then made a call telling the Best Buy rep that I had a hood range and that I needed an electrician to come out so they were returning the microwave. The representative called me back to confirm and, because there were 3 installers standing in my kitchen and I didn't want to escalate the situation, I agreed. One of the installers then put the outlet back together but left the hot wire to the range loose in the outlet box. As soon as they left out I immediately tried calling Best Buy, where I ordered the microwave from. Best Buy now has it where they won't answer the phones at the store so all calls get redirected to a call center. I explained the situation to a customer associate who tried to down play the whole incident. She then asked if I wanted her to contact the same team and have them reschedule for the install. I stated "no". I did not want the same team coming back after they tried to strong arm me into paying them cash for an install and to top it off they left an open hot wire in my outlet that could have caused a fire. At that point I didn't even like the fact that they had our address on file. After getting nowhere with the representative I drove to Best Buy to speak to a manager. When I got there I spoke to one of the managers on duty who took my story and said he was going to send it to his higher ups and other managers to escalate the situation. To this day I have not heard back from anyone. I had to call customer service back from Friday through the following Wednesday to get them to finally cancel my order (even though the order was suppose to have been canceled the day I refused to pay the installers cash) and then finally state that they would refund all my cost. Yet, I still had to resolve my open hot wire myself. NEVER AGAIN!!!! I now went directly to Samsung and ordered through them and am hoping our install goes smoother.

Reliable and easy to install. Wifi connection is a plus!

This unit has more room inside as well as an easy to clean surface.

microwave is great no issue with use and looks very nice in our new kitchen

Still getting use to. Like the feature where the fan comes on when the heat from the stove gets hot and rises, to prevent damage to the Microwave. On the fence about the wifi, Notifies each time a cycle is done and when the door is opened. Same as all to install. Get it done if you can.

This microwave is fantastic. It’s so much quieter than our older one and looks really nice to boot!

Nice and sleek, like the color, first one came damaged had to exchange

Not sure on if this item will work I ordered it and when it can it had a huge dent returned it now have to wait 5 weeks for a replacement

This thing looks super sleek and modern! It goes perfectly with the Samsung oven

Excellent Product However, Air Ventilation filters are missing

I have had this product about a month and it has performed well. It does reheat food and does over cook.