Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great brand, love this microwave. Highly recommend!
I would recommend this to a friendNice modern looking microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I purchased this. Looks great in my kitchen.
I would recommend this to a friendWeird 777 thing going on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my microwave but continues to reset and beeps changing cook time to different variations of 7. Like 77 seconds 7 seconds or 77:77 I need to call Samsung cause THIS drives me crazy!
I would recommend this to a friendBrand response from Samsung
Posted .Hello LoveBestBuy,
Thank you for sharing your experience with us about Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel. We apologize for not meeting your expectations about our product, especially the issue with the Microwave control panel continues to reset and beep, changing cook time to different variations. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing this link to guide you on the issue.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
The microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You can check page 11 User Manual
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144775663
Thank you for choosing Samsung. Have a great day.
^^Ross
Do not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this to match the rest of our Samsung appliances, but I would not recommend doing so. This microwave went out on recently after about 2.5 years. Not great quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how essential to have a working microwave in your household at all times, Neil. We want to inquire more about what is happening with your microwave so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146576351, to help our team pull up your information when you message us.
Have a great day.
-John
Fan is loud and doesn't do much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan has 4 speeds but there's barely any difference between them. It doesn't move much air and is really loud considering.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I'd like to provide this link (https://bit.ly/33cVEfB) for some steps you can take to help with the air flow of the vent on the microwave. ^Jecca
love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no handle and very easy to clean, wipe with wet towel
I would recommend this to a friendBAD FINISH (peeling)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the functions and functionality is excellent love the smooth lines and flat panels with no bulging handles very sleek. love the black stainless look , my complaint is with the finish on the lower right side near where it opens inexplicably is peeling off and their are like chips to the finish bu.t theres no explanation or valid reason why
I would recommend this to a friendBrand response from Samsung
Posted .Hi Johnyrocket,
Your honest review of the microwave is much appreciated. I understand that you have concerns about the unit peeling off.
Should you ever need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144912211 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the black stainless. No finger prints or streaks
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.much better than the terrible Frigidare I replaced
I would recommend this to a friendTerrible lighting.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lighting under the microwave for the cooktop is VERY DIM. It is an ugly blue tinted LED and even on the high setting is very dim, to the point of not being much good. Due to other work in my kitchen I just got this installed, and if I was not past my return deadline, I would take this product back. I am VERY unhappy as a result.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always put a priority on meeting your needs, GaryP. Thank you for sharing your thoughts about the microwave.
The oven light inside your microwave lets you see what's happening while your food is cooking. Without it, your food could overcook or burn.
You may refer to this link about "Replace a Samsung microwave's oven light or cooktop light": https://www.samsung.com/us/support/answer/ANS00049242/
The below link is the user manual for your model. Turn page 15 (Turning on the light) for reference: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706841, to help our team pull up your information.
Have a great day.
Melardo
Compliments the stove same material options great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans like you do your stove & you can do so much
I would recommend this to a friend- Pros mentioned:Ease of use
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Bespoke above the range microwave. The unit is easy to use. Lots of preprogramed cooking times.
I would recommend this to a friend Love the way it looks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, love the color and works perfectly.
I would recommend this to a friend- Pros mentioned:Looks
disappointed in the lack of customer service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.microwave looks nice but does not work after barely a month of use and with totaltexh and samsung i am have gone almost Two months without a working microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jimi,
We can feel the disappointment you have with your microwave. We are here to help you in any way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146691329), to help our team pull up your information.
Have a great day!
^Rodel
- Pros mentioned:Looks
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best microwave I’ve purchased. The look is sleek is a great addition to my kitchen
I would recommend this to a friend Replacement microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a direct replacement from Samsung. The first one broke within the first year of purchase, however when it did work, it was phenomenal!! It was the process for repair and exchange which was terrible,both on best buys and Samsung part.. i would be leary purchasing from either businesses.. just my 2 cents
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Good microwave but had to replace door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came dented took several days to get the door replaced
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Not bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giod so far, only downside is it get steamy on the outside
I would recommend this to a friend- Pros mentioned:Design
Great microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design and overhead microwave. I had a similar one before. Large number display.
I would recommend this to a friend Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and works fine but the button presses are actually really annoying as they don't register a lot of times and also it will randomly beep every once in a while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JD222,
We are glad to know that you are using one of our Samsung microwaves. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave control panel randomly beeping. We will surely notate your feedback for better products in the future.
I highly recommend clicking these links below for a basic troubleshooting guide:
The microwave is beeping.
https://www.samsung.com/us/support/troubleshooting/TSG01001969/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If having trouble with the microwave you may use this link for future reference:
https://www.samsung.com/us/support/search/?query=Microwave&referrerPageUrl=https://www.samsung.com/us/support/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144280647
Thank you for choosing Samsung. Have a great day.
-Trisha-