Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Died after just past warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine when it worked. Lasted just past the 1-year warranty (of course) and then it stopped working. Reached out to Samsung for possible repair and the said $200 plus parts to fix which is almost the price of the microwave. Won't buy their microwaves again.
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really good for big things to heat I don’t like
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RizalK,
We appreciate you leaving a review. We would love the opportunity to speak with you about your microwave to know how we can help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146492447 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Robert Nelson
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service. Purchased this product on the 4/16/23 our team installed in a customers home on 5/2/24, the item sounds like a airplane. Called the store this morning and i received the run around.
I would recommend this to a friendBrand response from Samsung
Posted .Rnelson, we understand your frustration when your microwave is noisy. We want to offer our assistance in resolving this issue.
Here is a guide to help you diagnose if your microwave is noisy. Please select the noise that matches the one you hear from the options provided. Kindly click on the embedded word if prompted by one.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147116362) to help our team pull up your information.
Have a great day.
^Camille
Don’t like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: The LED under lights work well to light up the stovetop. The fan has several settings. CONS: The door is huge! The buttons aren’t actually buttons, but have light sensors. If you don’t fully cover the button with your finger, it won’t react to you “pressing” it. Doesn’t seem to heat that quickly for the power it has.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BoyMom,
Thank you for sharing your experience with us.
And we do apologize for not meeting your expectation about our product.
To understand more about the product and its features
Here's the product Product Manual for your reference
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144382927
^Ross
nice look poor reliability
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product looks good and does the job very well. However, it has some technical bugs. quite so often the Microwave exhaust does not turn off.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your microwave. If there is a way, try recording the issue since it seems inconsistent and then please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142482913. We thank you for being a part of the Samsung family. ^Brad
works great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 2.1 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave -Stainless Steel - Fingerprint Resistant Stainless Steel good product.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on joining the Samsung Family. Thank you for choosing Samsung. ^Brad
Disappointing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a prior Samsung microwave which worked well for 10 years until it didn’t. This replacement microwave has been a bit of a disappointment in that all the presets doesn’t heat food evenly leaving foods cold in the center. Thus requiring manually adding additional time to make sure your meal is heated all the way through.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We ware glad to be the newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Fan
Such a piece of crap
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave should be recalled. Do a google sear h and you’ll find the controls are defective. Fan turns on high for no reason. Constantly beeps with random numbers. DO NOT BUY this junk. That goes for all Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience with this microwave has not been great. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142459480. We thank you for being a part of the Samsung family. ^Brad
Looks nice but doesn't hook up to SmartThings app?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a substantial PITA with delivery which included a lost delivery order my Samsung BESPOKE microwave was finally delivered. Of all my BESPOKE appliances this one is my least favorite and I'll tell you why: It doesn't hook up to WiFi. Now you might think, why does a microwave need to hook up to WiFi? I would have said the same thing before I updated my appliances to BESPOKE across the board. This is the only BESPOKE that doesn't connect to WiFi which means it doesn't hookup to the SmartThings app. As far as functions, this one has it all. It's powerful and has an array of special features. It looks amazing next to the other BESPOKE appliances, especially above the range. It gets 5 stars on looks, 3 stars on functionality, and 1 star on delivery and installation. The staff at the BB Outlet are amazing and get 5 stars...without them I would be cursing BB.
I would recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, MisterCBo. We're here to help in the best way possible.
This microwave model does not have a Wi-Fi feature to connect with SmartThing's app.
The below link is the user manual for your model. Turn the pages 13-25 (Using your microwave oven) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211213145739131/ME21M706BA_ME21R706BA_ME21A706BQ_ME21B706B1_AA_EN_MES_CFR.pdf
For reference, I shared this link about:
How to cook with your Samsung microwave: https://www.samsung.com/us/support/answer/ANS00049159/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145263482), which will help our team pull up your information.
Have a great day.
Melardo
Never purchase Samsung Appliances
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely stopped working after only 1 year. Called Samsung support and they tried fixing it and couldn’t instead tried to offer me a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Renny,
We understand how important it is to have a working microwave. Let us help you make it functional immediately.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146544254 to help our team pull up your information.
Have a great day.
^Aloe
Service required within 90 days!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating within first 90 days of use. Samsung came out to repair, no issues with their work and no issues with item since service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are having issues with your microwave. i am glad that our professional service team was able to get your unit operating properly. Thank you for choosing Samsung. ^Brad
Do not buy, faulty construction
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product. Had it for exactly a year and 4 days. -SE- code comes on the screen and the microwave no longer works. Unplugging machine did not reset. Samsung states its out of warranty and either the control panel or board needs to be replaced costing $125 or $200 respectively. Plus labor, it costs the same as purchased. Ridiculous. Design cant handle steam from people that actually cook.
No, I would not recommend this to a friendArrived damaged
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My issue is with Best Buy. The product arrived with a dent on the back. It was installed anyway with the understanding that I would file a claim when the exact model is available again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
- Pros mentioned:Design
Awesome Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Very sleek design and clean profile. Very happy with this microwave.
I would recommend this to a friend Best Buy Lied about condition of open box item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product I received did not match the description. The open box item I purchased was supposed to be in excellent condition. When I went to install the device, it was missing the internal mounts. Making it impossible to install the device. Because I was outside of the return window, I was unable to get a refund. I understand this, but I was not sold what was advertised. I attempt to contact Best Buy customer service, but they hid behind the return policy and did not seem to care that they lied to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with your experience, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Great as long as it works
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great as long as it works ... Samsung is overpriced, stops working right after warranty expires but looks great.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Alex, I understand that you are experiencing issues with your Samsung Microwave not working properly and know the timing is not ideal. I would like to offer some assistance in getting this issue resolved. please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143576745. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Door
Very bad decision!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door makes noise when it opens and closes. When you use it for four minutes or more, the door fills with moisture on the outside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pedro,
We are happy you posted a review.
Your microwave's door isn't completely sealed so when condensation forms on the outside, some of it may get inside or between the glass panes. The most common form of condensation on the inside comes from the food you're cooking.
I have shared a Samsung link about condensation forms on the microwave door.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
Do not repair, replace, or service any part of your microwave oven yourself. Allow only a qualified service technician to perform repairs, in particular, if the door or door seals are damaged, or the door does not close properly. This can be caused by a broken hinge, a worn-out seal, or a distorted/bent casing.
You can check the article about cleaning the interior and exterior of the microwave on the model's user manual link on pages 29-30.
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706728, which will help our team pull up your information.
^Rainly
Stopped working 2 weeks after warranty expired.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased on march 6, 2024. Today, March 27, 2025 it stopped working/heating up just as it surpassed the 1 year warranty. I also did notice that even the high powered setting I had to cook my food for a significant amount of time compared to my old one - which was a big clunky one from the original owners of my home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristinaS,
We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave operates smoothly.
The link below will help you address the issue with the microwave. Learn more by checking the hyperlinks. Set up a service call if necessary.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance with the microwave, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148677950) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Beware of Warranty from Manufacturer when buying
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware. Samsung doesn't stand by product under their 1 year warranty. You can only get store credit at Best Buy! First micro needed to be serviced 3 times. The 3rd time. (now under Geek Squad protection) Best Buy replaced it. Replacement is faulty after 10 months. Under Samsung Warranty for the first 12 months. Now I am told no one can service it. They wont replace it. Only can get store credit which is so much lower than the replacement price. OVER 8 HRS ON HOLD OR TALKING TO BOTH BEST BUY AND SAMSUNG PUSHING BLAME ON EACH OTHER. Never again. Terrible experience. Now what do I do with custom cabinets and Samsung appliances with no replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to share your experience with us. I understand that your unit is not working as designed. At your earliest convenience please contact us via any of the following to see if it's possible for any additional assistance.
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
referencing ticket number: 1143824941
Thank you for choosing Samsung. ^Nic
Works fine, instructions minimal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave came out of box with dent in side, box intact without holes. Get arcing sound every time start button is depressed. Dent straighten in order to install
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Beaglemaster! I can help you with this! This link: https://bit.ly/2uTYDZT can help you determine the sound that your microwave is making. If you need any further assistance, don't hesitate to contact us via Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Penny