Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Appearance
Good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking microwave and does the job. Not a fan of the defrost function but just something to get used to.
I would recommend this to a friend - Cons mentioned:Door
Hope it lasts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes weird sounds when it stops Brand new microwave already the door is creaking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142959038. We thank you for being a part of the Samsung family. ^Brad
Door hinge doesn’t let it be flush.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great except the door hinge make it have a gap on one side. The other side sits flush.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nixon,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
For repair, please take note of your warranty coverage:
For further assistance, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144792752
Thank you for choosing Samsung. Have a great day.
^^Ross
Fingerprint resistant
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I clean my microwave all day ...I’m not sure about fingerprint resistant cause every time the children touch it ...I clean it
I would recommend this to a friendBrand response from Samsung
Posted .Hi Burgess! I'd like to provide this link (https://bit.ly/3dQii2o). It has all the best information on how to keep your microwave looking fresh and clean. ^Jecca
Much better quality microwaves available
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this installed. The sales rep did not discourage Samsung. It heats the plate more than the food which was not true of my 500 series Bosch it is replacing. It makes annoying spinning sound as it cooks and occasionally sounds like it is sparking inside, when it is not. A plate of leftovers went over six minutes and then wanted to go two more, yes, the food was already boiling—so much for sensor cooking. GE, Whirlpool and LG are ranked higher by consumer reports and I hope the GE that is coming to replace this is much better.
No, I would not recommend this to a friendMicro works but fan is not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was over stove micro. It has a fan that is supposed to pull /exhaust steam from cooktop. Does not do that well. Micro is fine though.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Violetlavender,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the fan does not do well. Thank you for giving us your honest feedback it was very helpful for us to improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144424300
^Rainly
- Pros mentioned:Ease of use
Very nice microwave and matches range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice microwave and it matches the range we bought. This is handleless which makes it a lot easier to clean the front of the unit
I would recommend this to a friendBrand response from Samsung
Posted .Wonderful news, mytime34. Thank you for the 5 Stars and for being the best part of Samsung. ^Lo
Terrible idea.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible idea having the controls on the door. You're thinking how great is that right? It's not. Never put sensitive touch pad electronics on a part of a device that is constantly moving and vibrating. Broke immediately. Hated it. So happy it is gone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144972280
^ ^Ross
looks nice but includes major design flaw
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks great but includes a major flaw in the button design! The buttons randomly press themselves. I'm not kidding. About every 5 - 10 minutes the unit will beep as it falsely senses a button being pressed, usually going into the menu, turning on the light, or most annoyingly, starting the vent fan at full blast at an inconvenient time such as 3 AM! I have cleaned the screen dozens of times but it doesn't make a difference, they still sense an input even when no one has touched them. I hate this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142759941. We thank you for being a part of the Samsung family. ^Brad
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is why you should not buy appliances online. This microwave is much larger than I thought it would be. On the inside, it looks like an industrial microwave. I miss the white clean inside of my old one. Also, I have used the sensor (the whole reason I chose this one) snd IT DOES NOT WORK. The sensor must be broken because the beverage is boiling over unless I stop it about 2.30 minutes before it finishes. Same thing with soups, it is suooose to reheat and not cook the item, but it is ruining food! Since I bought online, I don’t know what my options are but I really hate this microwave. I have to get to Best Buy to look at the oven I purchased over 1.5 months ago and it hasn’t shipped yet, because I don’t want to go they this again! The best thing about the entire process is the 2 gentlemen who delivers it. They delivered my washer snd dryer also. They are hardworking, knowledgeable and just a pleasure to work with. Their names are Daniel and Collin.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your new Samsung Microwave and thank you for taking the time to post your review. We are excited for all the great things that you can cook with your machine. I understand that you have some concerns with using some features and I know how upsetting that can be. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143377474. We thank you for choosing Samsung in your kitchen. ^Brad
Great size microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, lots of space and options. Easy to install.
I would recommend this to a friend- Pros mentioned:Ease of use
Happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit! Works well! Very attractive & easy to keep slean
I would recommend this to a friend Samsung microwave 2.1 Cu. Ft
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t heat quick enough. The light inside is not bright enough to see what’s cooking inside microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I have some important information that will help ensure you are getting the best results. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
Thank you for choosing Samsung. ^Brad
Good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item hasn’t been installed yet. When it’s been installed I’ll review.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Congratulations on your new microwave. Please let us know of your observation once you have it installed.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144936065) to help our team pull up your information.
Have a great day.
^Charles
Worst experience of my life!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the worst experience of my life with the delivery company, first they give an all-day delivery window, then they arrive and leave so quickly. and when they return the delivery man has the worst!!!!!!!!!!!!!!!! attitude that I have seen in my life because his company made him return, among many rude words he told me that he does not work for bestbuy and that the delivery window is my problem with the company (for which he works), I think this country is Of all, the nationality does not matter, but this person should return to his town where it seems that it is correct to confront the client.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with their delivery person.
Have a great day.
-John
- Pros mentioned:Ease of use
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as advertised, all features working, ease of use
I would recommend this to a friend Loud expensive microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is SO loud and very large. I wish I would have known to look for a less bulky option! The button sensors don’t recognize touch very well. I often find myself pressing the same button 3-5 times to get it to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your newest addition to kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Manufacturer hinge defect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a manufacturer defect in the door hinge. First one was replaced Ed and the second one had the same issue. Now I have to look at other microwaves to replace. Very disappointed since I bought the whole kitchen package so everything matches. Tried Togo to the Samsung website to contact and now I have to call customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tina,
We would love to help you with your microwave. Please provide us with more details so that we can assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145861394, to help our team pull up your information when you message us.
Have a great day.
-John
How long should a microwave work?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave February of last year. It never really heated food all that well. Certainly substandard for a $400 microwave. Yesterday, it began making a grinding noise and then gave off a very strong odor of burning plastic (I was heating a glass container of soup). I unplugged it and then the following morning attempted to heat a cup (glass) of coffee. No weird noise but the microwave is no longer heating. If you're in the market for a microwave, do research across multiple websites and when reading reviews, take note on how long the reviewer has had the product. Notice here that most of the positive reviews are less than six months old. I will try to call Samsung when they open in an hour. I will update this review. It's rather a shame as the microwave looks great and matches the other $5000+ of Samsung products we have in the kitchen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Absimus. We understand how frustrating it is when your appliances don't work as expected. Please reach out to us via any of the following outlets and reference ticket number 1140557121 to see what we can do to turn your experience around.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you! ^Lo
Crapped out after a month.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave on July 30th....taking into account shipping and everything, this microwave has been installed and used in our house for less than 2 full months. It was great. Two days ago it stopped heating...every button works and it runs, but no longer heats food. Upon requesting service for it I find out the manufacturer's warranty expired June 30. So, taking into account that this brand new microwave worked for a month before crapping out and Samsung only will repair for the first month of usage...this microwave deserves the 1 star it's earned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
It looks like you are new to Samsung. Congratulations on your new Microwave. We provide a one year warranty from your original purchase date. When contacting, we will need a picture of that uploaded to your account to update your warranty and then we could proceed with service. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142488577. We thank you for being a part of the Samsung family. ^Brad