Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Nice Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking and functioning over the range microwave.
I would recommend this to a friend- Pros mentioned:Size
Just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely bigger than normal and basic operations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jmutz, I want to congratulate you on your new Samsung Microwave and thank you for taking the time out of your day to post a review. I am glad to see that you are enjoying the size of your machine. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
looks good.. cooks slow.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.maybe it's going to take getting used to, but this microwave seems to really cook slower than my old one did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Microwave Does Not Heat: http://bit.ly/2JrddSx
Thank you for being a part of the Samsung. ^Cat
microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product amazing price works perfect look good
I would recommend this to a friendSamsung 2.1 microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bubble forming on keypad in only one week and a half. Cooks fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chas,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
The microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
PRODUCT MANUAL :
https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144469776
Thank you for choosing Samsung.
^Ross
- Pros mentioned:Looks
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great working perfectly. It works %100......
I would recommend this to a friend Good for short people I can reach thebuttons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the idea that the control buttons are on the bottom and not the side. I can reach them
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I am glad that you enjoy the machine and its awesome design. Thank you for choosing Samsung. ^Brad
Microwave went out
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave stop working I had this one since 2023 it looks new, but stop working and worming up food . This is ridiculous too much from Samsung Every two years I have to buy microwave. They not make them too good
No, I would not recommend this to a friendBroke and No parts available
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioned 22 months after initial install and can't get parts. We got the -SE- code and nothing worked. Called authorized repair service. He called Samsung about parts and they say they don't manufacture the needed parts anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jane,
Thank you for taking the time to leave this review.
We understand that your microwave is getting an error -SE-, and advised that the parts are no longer available.
You can contact our Samsung Parts Team at (800) 627-4368Mon - Fri 9:00 AM ~ 6:30 PM EST. They can check for availability and compatibility of parts needed for you.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144933929) when you message us to help our team pull up your information.
Have a great day.
^Charles
wrong manuals/defective grease filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user and installation manuals were for wrong model. I have a service technician coming out next week because the grease filter keeps falling out into the food on the cooktop. Many a dinner has been ruined not to mention the hassle of cleanup. Hope they can fix the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
3rd times a charm. Frustrated 1 month ordeal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave after 3rd time. 1st defective,2 nd crushed and damaged box. Finally 3rd time after 1 month after purchase I was able to complete install and use
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your frustrations about your previous experiences are valid. We are glad that you're able to utilize your current microwave.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146936318, to help our team pull up your information.
Have a great day!
^Chrystel
came dinged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.showed up with a ding. got a small discount but still disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung microwave. I can understand your disappointment regarding the ding on your appliance.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
The settings are hard to figure out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going to call the store for help. Can't figure out how to fix it. Instructions are terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for sharing your experience. Samsung is always looking for great feedback like yours. ^Jecca
Weird fan sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far good. But has a weird sound of fan when the microwave stops
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JCMass, we appreciate you taking time from your day to share your experience. We are here to assist you with any questions or concerns that you may have. I am including a link to a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/3IM1RDc). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980711) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Filter light on after 2 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The large capacity was a big plus but filter light was on after 2 months of usage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your Samsung Microwave filter. I have some helpful information that will help with cleaning and replacing your filter. See link below:
https://www.samsung.com/us/support/answer/ANS00049239/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Door
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When closing door horrible squeaking noise. 10 years old one had no squeaking noise at all. Don't waste your money for this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vlad,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if when you are closing the door there is horrible squeaking noise. Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern. Food and other material in the microwave is typically the sounds you're hearing.
This guide covers the most common sounds and why they happen.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144268152
^Mila
Buy extended warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to buy the extended warranty my first one only lasted a year
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jsosa, we are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143709278) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Just had to get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad so far tome will tell. Had our last one 15 years.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Newtimes,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. Great news, our Over-The-Range-Microwave has a lot of features like a large LED display, settings, and timing are visible for greater cooking convenience.
Here is a link for tips on how to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You might want to check on this link for a user manual. See page 10.
https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144186421
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not worth it for the brushed nickel look.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this microwave since August of 2022 it does not heat the food up properly. Example a bowl of chili in my previous microwave needed on 90 seconds. A bowl of chili to warm up in this microwave takes nearly 3:30. The bowls/plates come out piping hot but the food is still lukewarm. It’s super frustrating I shouldn’t need to grab an oven mitt to take my bowl/plate out of the microwave to have barely warmed up food. This microwave also does not have the function to press any singular button to auto start the warming for a specified amount of time. I do like the venting and the lights for illuminating the stove top when cooking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it is important to have a working microwave to heat our favorite dishes. We'll be pleased to help with your Samsung appliance, Chicest20.
If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Cooks food too slowly, see page 23. Using your microwave oven, see pages 10 to 17.
https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145379535) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
CHEAP MICROWAVE-DONT BUY THIS JUNK
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave in July 2020. We have not used the microwave and noticed the other day that the letters that say SAMSUNG are missing. I am not sure if the letters or glue that is holding them cannot stand the heat from the stove but they are gone. Called Samsung and referred me to a local dealer but the dealer called me to say that they will charge me because unless the mircrowave is NOT WORKING Samsung will not cover anything cosmetic. So dont spend thousands on Samsung because they are junk!!!! If the stickers dont even stay on a month of having them, I can only imagine in 6months what they will end up being like. This is ridicious and very poorly made. Very UNSATTISFIED CUSTOMER!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. i am sure that you will love all the added features on this unit. Thank you for choosing Samsung. ^Brad