Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Best Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don't know what you are missing until you have it. This microwave looks great and even works better
I would recommend this to a friendBrand response from Samsung
Posted .I'm delighted to hear that the design and performance of this microwave are meeting your needs and exceeding your expectations. ^Lo
Good, but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No information on how to use it. Went to their site and wanted me to pay for help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI there Nancy! I'd like to provide this link (https://bit.ly/3iqTPBp) to the user manual for this model microwave. ^Jecca
- Pros mentioned:Looks
Not worth the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Samsung microwave we bought . After only 2 years this one faulty as well . Different features come on without even touching it .Don’t recommend this brand . Looks pretty that’s about it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142786490. We thank you for being a part of the Samsung family. ^Brad
Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement due to previous microwave breaking down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 1969, I want to congratulate you on you new Samsung Microwave and appreciate you taking the time to post your review. We are excited for your new experience and thrilled to be your choice for your cooking needs. ^Brad
- Pros mentioned:Size
Beautiful Color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color of this new microwave and it’s huge inside. Thanks for a great deal on my bundle!
I would recommend this to a friend Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks nice matches all of our Samsung products wish it had the over options
I would recommend this to a friendBrand response from Samsung
Posted .Hi Engineer,
We are glad to know that you purchased Samsung products. We are happy to receive your suggestion about the Samsung microwave. We will surely notate your feedback for better options in the future.
Please see the below link that might help you know more about the microwave:
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
If having trouble, you may use this link for future reference:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144277407
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broken after 2 years. Stay away from Samsung.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SE code showing in the screen after two years. Now it is useless. Very disappointed with Samsung. Second Samsung I have, first one lasted 4 years. Stay away of this brand at least for microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel
For a faster resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:
1144467372
^Ross
Defective After 6 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months after I purchased it, it stopped heating the food. Samsung came out to fix it and started working again. Another 6 months later, it stops heating again, only this time it's outside of the manufacturer's warranty. Sadly it was purchased as a gift.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Disappointed, I see that you are experiencing some issues with your Samsung Microwave not heating and know that can be annoying. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144077169. We appreciate you choosing Samsung in your home. ^Brad
Damage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment is very good but I had a very bad experience because it arrived with a small damage and when I made the claim, best buy did not have a solution available for me since the equipment was financed with the progressive company and this company could not do anything to help me because the equipment was a best buy so I spent 1 month and in the end they never responded for the damage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Error Showing with just 1 Year of Use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 1 year of use, I keep getting SE error. This is absolute junk. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a microwave that displays an error code may cause delays in cooking, MinC. Let us help with your Samsung unit.
If you get an error code, service is needed. First, you may clear the error if you power cycles the microwave. Please check the link below for more information.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145305970) to help our team pull up your information when you message us.
Thank you!
-Angelica
Wished it had a handled bar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wished it had a handled bar to open the door. It is not "fingerprint resistant."
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DeeDee,
We always value customers who are keen to give us their feedback regarding our Microwave. We are saddened to know we didn't meet some of your expectations.
Let me share the product specification to understand the product better.
https://image-us.samsung.com/SamsungUS/ME21M706BAS_G.pdf
Regarding the fingerprint-resistant, here's a guide I find helpful for your concern.
How to clean the Microwave
https://www.samsung.com/us/support/answer/ANS00062285/
Please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144793422
Thank you for choosing Samsung. Have a great day.
^^Ross
Samsung doesn't stand behind product.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave display mysteriously shows a :07 time remaining on the display. This happens almost daily. Foolishly, my wife and I chose to live with the malfunction and the microwave is now out of warranty. At Samsung's suggestion, we tried to re-set the unit by unplugging it. That didn't help. Samsung customer service was unable to provide any satisfaction despite the fact that over the last two years we have purchased a full suite of Samsung kitchen appliances as well as a large Samsung flat screen TV. This will likely be the last time that I purchase any Samsung products.
No, I would not recommend this to a friendSamsung OTR microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine only had it for a month or so but so far no issues.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your choice for your newest addition to your kitchen. We welcome you to your family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Appearance
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance is working beautifully. It looks great
I would recommend this to a friend Second one works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one stopped working a week in. SE error. Had to buy a replacement since it was during COVID. Samsung won’t allow for returns. Just spoke to them and they need to send a tech to the house to fix it and then we keep it. Seems it would be less expensive to allow a return. Second one works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, Pondview! Thank you for sharing. ^Jecca
Average at best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd one in 2 years. Not 100% satisfied with the first one not heating after a year and a half. It is the only one that matches our other appliances so trying round 2.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there bmwfargo,
congratulations on your new Samsung Microwave and thank you for your review. We are glad to be your newest addition to your kitchen. We welcome you to our fmaily and thank you for choosing Samsung. ^Brad
All in one!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, convenient and very affordable. Its everything i need all in one.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rox44,
Thank you so much for taking the time to send this! Everyone here at Samsung loves to know that our customers enjoy the products. We're glad that you love so far the microwave. We are always trying our best to make your experience memorable, and we're glad that we've achieved it!
You may use this link for regular maintenance of your microwave:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144663696
Thank you for choosing Samsung. Have a great day.
-Trisha-
Slow at heating food, also finish inside was flak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks nice but it takes much longer to heat food vs the same wattage whirlpool I had. Also The finish on the bottom and top of microwave kept flaking off in my food and every time I wipe the surface. I ultimately ended up returning and getting a new whirlpool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142498552. We thank you for being a part of the Samsung family. ^Brad
Bad microwave with unfixable errors
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave on December 21, 2020 and it cannot cook popcorn as of today. C-10 error code keeps coming up and cannot clear it. Trouble shooting guide does not list the cause or the fix. Only states gas error with gas/easy/ph sensor. Try to google how to fix and no one has a way to fix error. Customer support says it will charge me $100 for diagnostic test and charge labor and parts. I had a GE microwave (over the range as well) for 10 years and it never gave me any errors or problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Javi,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it cannot cook popcorn due to the C-10 error code that keeps coming up. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME21M706BAG/AA for the warranty information of your product. You may visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549540.
-Noraina
Stay away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for less than 2 years. It stopped heating. Samsung repaired it 2 times and it stopped working again. I would stay away from Samsung appliances. They are not well crafted for long term durability.
No, I would not recommend this to a friend