Customer Ratings & Reviews
- Model:
- ME21B706B12/AA
- SKU:
- 6486159
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook for its ease of use, stylish design, and generous size. Many appreciate its attractive appearance and the array of features it offers, along with its generally quiet operation and straightforward installation. However, some users note concerns about fingerprint smudging and the size of the door. A small number of customers reported issues with the fan.
This summary was generated by AI based on customer reviews.
Smoked and stopped working.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave 2 yrs ago and it broke. It smoked so bad I had to open all the windows of the house to get the smoke out. Fire Hazard??? don't buy!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
Here at Samsung, your safety is our main concern.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145569130) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Multiple part failures after less than 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see why this thing only has a 1 year warranty. It had multiple parts fail before it was even 2 years old. It's especially a pain in the neck because it's an over-the-range so it's a hassle to remove it even.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It’s frustrating to have multiple part failures in such a short time, especially with an over-the-range unit. To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147341621 to help our team pull up your information.
Leo
Great overall appliance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a day but burned out after, so had to return it
I would recommend this to a friendGarbage. Stay Clear!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of garbage on the market. Had to have it replaced 3 times in 13 months. Samsung and Bestbuy refuse to really assist me on this lemon. Stay away from Samsung and don't expect mush help with your issues from Them or Bestbuy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about your overall experience with the microwave.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
For 5400. Dollars I’m dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stove was damaged when it came in the microwave was also . The stove will not keep a constant temperature it has code twice over heating . Can’t get any one to respond about getting a new stove . I am very dissatisfied.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lifesucks,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave it takes longer for food to cook and the stove will not keep a constant temperature. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps: Cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
To help the inconveniences over the microwave, you may use this link for troubleshooting guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21R7051SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144322669
Thank you for choosing Samsung. Have a great day.
-Trisha-
beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan suction is horrible, doesnt not work at all!!! Just lets everything roll over the front and up my cabinets. Called best buy transferred to repairs who said none of the samsungs suck well....then hung up on me when I asked for someone else. I have had it for less then a month and thats how your treated.. not used to this from best buy.
No, I would not recommend this to a friendDon't buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on 3/8/24. On 4/29/24 we got the SE error code. ( which indicates a problem with the control board or touchpad) Flipped the breaker to see if it would reset. No luck. Tried to set up a repair appointment and according to the repair company Samsung was unable to provide the parts for repair. What a joke. Working on getting a refund from Samsung now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LindsayB,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
was told it was the best in the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive . Not what I was expecting for the price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for letting us know what you think, CMenendez1. We are always happy to hear from our customers. ^Jecca
Terrible Customer Service & Problems with the Unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit had a serial number but because the sticker was put on incorrectly the information rubbed off. We now need warranty work and no one will work on it even with documentation that we purchased it. We spent over 9K on kitchen appliances with Best Buy and not one person has stepped up to help figure out a solution. We have called Samsung about 10 times now and the service guy showed up and said he is not allowed to work on the unit since it does not have a serial number.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angie, thank you for taking the time to share your feedback We at Samsung are always striving to make our customer's experiences better. Here is a link that may be of help. https://bit.ly/2pCDMHL. Thank you. ^SuSu.
Didn’t last two years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item August 2022. Microwave went out today after normal use, once or twice a day. We can smell the wires burning and it starts to smoke. We were planning on changing all appliances to Samsung but that’s definitely not going to happen!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tawanda W,
We know that having a burning smell and smoke from the microwave can be worrisome, and our customers' safety is our top priority. Let us help you.
If the microwave generates a strange noise, a burning smell, or smoke, unplug it immediately and kindly contact us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147399217, which will help our team pull up your information.
^Rainly
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave good looking modern Great functionality
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mike, Thanks for the feedback and being the best part of Samsung. ^Nic
Piece of junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was great...while it worked. Microwave stopped heating just over the one year mark. Called to have it serviced, and they want to charge me roughly $200 in labor to diagnose and fix, plus $50 to unmount and remount it after they fix it. $250 to fix estimated. This was a $450 microwave! It should last well over what it did. The one year warranty is a joke. Stay away from Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, scottykn0s. ^Lo
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working on May 11th, bought on April 7th only worked for 1month. The error message S5.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CharlesH,
Thank you for reaching out to us regarding your Samsung appliance. We understand that it stopped working on May 11th after being purchased on April 7th and that you're encountering the error message S5. We appreciate the opportunity to assist you with this concern.
The S5 error typically indicates an issue with the device's hardware or software. To help resolve this issue, please refer to the troubleshooting steps provided in the link below:
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (GCIC) to help our team gather your information.
Have a great day.
^Charles
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks into its installation, timer began switching in a seven-second mark and would remain that way until you clear it. It's annoying. Apparently, this is a common problem with Samsung.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Polly! I completely understand how you might feel and I want to help you with that. Please unplug the unit for 60 seconds and then plug it back on. It will help you reset your microwave.
^Rafael
This is a Samsung product?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a huge Samsung fan. Almost every electronic equipment including kitchen appliances is a Samsung product and I have to say without doubt this is the worst Samsung product I ever purchased. 1000 watts? That must be a typo. Not intutive. Nothing works unless you push the Start button. Even the cheap 70 bucks Insignia microwave starts when you push the 30 seconds button. For 1 minute, you actually have to push 1 plus 00 and start. What is this 1980? My last Electrolux microwave rated at 1000 watts cooks 4 times faster than this mess. If I wasnt selling the house, I would rip it out and return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kelly,
We appreciate you taking time to share your experience. Thank you for using Samsung product despite the issue you're having with your microwave. I apologize for any inconvenience this might have caused. Please know that we are here to help you through with this experience.
As per checking, your microwave has a cooking power of 1000 Watts.
I recommend following the steps in this link https://www.samsung.com/us/support/troubleshooting/TSG01001964/ to help you with this issue.
You may also visit this link https://www.samsung.com/us/support/search/?query=microwave+not+working&referrerPageUrl=https://www.samsung.com/us/support/. This link has all the troubleshooting steps, answers and videos that might help you with your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward doing business with you again. Have a great day!
Your reference number is 1144138208.
Noraina
- Pros mentioned:Design
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy and love the sleek design- no big handle sticking out!
I would recommend this to a friend don't buy this one!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks nice but after a few months it started throwing a SE error code and not working. we unplugged it and it worked again until a few days ago when it started doing it again and now its dead. we haven't even had it a year. I would not buy again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142572367. We thank you for being a part of the Samsung family. ^Brad
Samsung Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this microwave, originally chose this one because it did not have a handle and did not have to worry about matching it with my other appliances. I use the microwave for basic reheating, defrosting, etc. functions. Does not have any express options but that works for me.
I would recommend this to a friendLooked great, but didn't fit.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This over the range microwave was too large. It did not allow adequate space under the hood to use the range well. We would not be able to use our larger pots on the rear burners of the stove. We returned it and the Best Buy folks were great in helping us.
No, I would not recommend this to a friendMalfunction after a couple of months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months, the microwave starts beeping about every 30 minutes and gives out error code "7". Return period is over, and it's really hard to get support from Samsung directly. Reading it up, it might even cause fire. Don't know what to do, this is not a good experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Hearing out how the microwave performs saddens us. We're here to help.
This troubleshooting guide will walk you through the steps to take when getting an error code and if the microwave keeps beeping. This will help rectify and elevate the microwave's performance.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Samsung microwave is beeping:
https://www.samsung.com/us/support/troubleshooting/TSG01001969/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147507941, to help our team pull up your information.
Have a great day!
^Chrystel