Customer Ratings & Reviews
- Model:
- RF23CB9900QK/AA
- SKU:
- 6533238
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Family Hub for its entertainment and communication features, with many mentioning how much they enjoy using it. The modern and sleek design of the refrigerator is also appreciated, with customers saying it transforms their kitchens. Customers also appreciate the various features of the refrigerator, such as the two different ice sizes and the large screen.
This summary was generated by AI based on customer reviews.
Don't Buy It
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water profusely, can't tell from where it's coming. A little research uncovered this is a common problem with these, definitely not worth the $4,000
No, I would not recommend this to a friendBrand response from Samsung
Posted .Our goal is to ensure your fridge always functions correctly, NeilF. Let's help you.
We recommend following the resources below to rectify the leak in your fridge. Please browse over the hyperlink and watch the embedded video (if there is any) for tips.
Water leaks in a Samsung refrigerator (Please try to locate where the leak is coming from so you can determine the right troubleshooting step to choose. Otherwise, you can select the third one):
https://www.samsung.com/us/support/troubleshoot/TSG10003766/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147653047, to help our team pull up your information when you message us.
Have a great day.
-John
Availability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not available. I have to wait until summer to buy the new products
No, I would not recommend this to a friendBrand response from Samsung
Posted .We absolutely understand where you're coming from. Please know that we're always available to help, JRamos.
To get updates about the availability of your refrigerator choice, kindly visit this Samsung link below.
For added reference, I've shared our available Samsung Bespoke 4-Door Flex Refrigerators that may suit your needs.
4-Door Flex Refrigerator Door:
https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?shop=Buy+Online&type=4-Door+Flex%E2%84%A2,BESPOKE
We would love to speak to you personally to assist you with your refrigerator better. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148789927, to help our team pull up your information.
Have a great day!
^Chrystel
Yes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it in December last year and they said it will be delivered in two days thn the two days it becomes a month and a month it becomes a two months and tow months got delayed till march the 18th and im still waiting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand how disappointing it is to have a delay in the delivery of your refrigerator. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Still waiting
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this fridge in November and still have not received. My delivery date keeps getting pushed back. Now they moved my delivery to May 25th.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get an accurate delivery date.
Have a great day,
-Ernest-
Jury is out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen stopped working properly less than 24 hours after install. It would have been a 5 star for looks and practicality if not for needing service/repair immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can feel your frustration with your new refrigerator. We are here to make your experience better in every way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146627887), to help our team pull up your information.
Have a great day!
^Rodel
Not happy w/Best Buy's delivery:(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this one on November 24th and have not received yet. Two times they brought but both times w/broken door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Features
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing, does so much more than expected.
I would recommend this to a friend Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing my favorite is the refillable water pitcher
I would recommend this to a friend- Pros mentioned:Family hub
Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love fridge, the family hub is great, I love the sleek look.
I would recommend this to a friend Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product love the design and technology would recommend
I would recommend this to a friendWrong advertising
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is supposed to be a counter depth Fit in and look sleek, but unfortunately didn’t look that way So I want to say wrong advertisement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand that this experience is different from what you anticipated. To better assist you with this, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
